Zach C.'s review of National Warranty Services, Inc.

National Warranty Services, Inc.

Preferred Members
Elizabeth Shutters
4.8 star rating 0 miles
Tax Network USA
3.8 star rating 0 miles
Just Fabulous
2.7 star rating 0 miles
Laprom Moving
3.2 star rating 0 miles Hot Deals
         
Customer Reviews & Ratings
Review Posted 4/6/2010
. 1
. 0
Review 4/6/2010
This is the WORST company and unethical business I've EVER dealt with. I purchased a $2400 warranty. 3 months later my tensioner pulley, and timing chain failed. I filed a claim. The company then told me they needed a copy of every service record since I had bought the car. Which I didn't have on hand. So I had to spend over 8 hours driving to all the different towns I'd living in, in Virginia. I got all of the records, submitted them and then the company decides they need to send and inspector out to make sure it was not a "pre-existing condition". So they sent out an inspector who low and behold somehow determines it was a pre-existing condition eventhough my car was fine one minute, I turned it off to get gas, and upon turning it back on it was running terribly all of a sudden. But to make a long story short I faught the company for over 5 weeks to try to get them to pay for the claim and they outright REFUSED. The warranty was a fraud, a scam, and I would not recommend it to ANYONE!!!
 
 
Business's response - by RobertPon 9/2/2010
U.s. Direct is a broker of extended warranty insurance policies and only uses “A” rated, fully insured insurance agencies. We do not have affiliation with claims nor their outcome. However, in the contract its states that maintenance records are to always be provided as proof of proper care of your vehicle. You could have also disputed your claim through an arbitrary process if you were unsatisfied with your claim outcome. We informed you to send in your letter of cancellation, which we never received, for a prorated refund.
 
Was this review helpful? (10)
Send Message to Reviewer
Report abuse
How To edit your review
 
Additional Business Information
Hours   Monday to Friday - 8:00AM to 5:00PM Phone   (888) 502-4697 Address   4848 Lakeview Avenue, Suite F
Yorba Linda, CA 92886
Website   http://www.usdirectprotect.com Email  
Contact   Dave Cunningham Other  
 
 
 
© Copyright 2017 TrustLink All Rights Reserved.