Andy V.'s review of New Horizon Law Group, Inc.

New Horizon Law Group, Inc.

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Customer Reviews & Ratings
Complaint Posted 1/13/2010
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Review 1/13/2010
First of all I find it very interesting that they have the "Important Notice to Anyone Posting Reviews" if you read this it mentions how they have the right to remove any reviews. I hired New Horizon to assist me with a loan modification and it was not approved. I mentioned that I was barely current on my mortgage but struggling to stay current on it. I used 1 months mortgage payment to hire them so this did put me behind 30 days. When I first started I was dealing with a young lady Melissa and as time passed, employee turn over seemed high in a short period because they no longer worked at the office and kept getting my file pushed over to someone else. I felt that I wasn't getting the communication status and when I would leave messages I wouldn't get calls back and would have to call back again. Anyways for things sounding so promising from the get go and getting me excited about doing things for me and it never happened, I had to find out from my mortgage company status on my file and they are the ones that told me my file was denied. I was very upset about this and asked for a refund and they said the best they can do was refund a couple hundred dollars.
 
 
Business's response - by Thinh V.on 10/29/2010
Mr. Andy's case was diligently worked on for over 10 months. Mr. Andy was never promised of any specific outcome. Our staff worked very hard to attain a modification for Mr. Andy and his case was submitted numerous times. We strive to provide the best service for all our clients.
 
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Additional Business Information
Hours   Phone   Address   17195 Newhope Street, Suite 201
Fountain Valley, CA 92708
Website   Email  
Contact   Chris Barati Other  
 
 
 
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