Jenny D.'s review of Olivia & Will Inc.

Olivia & Will Inc.

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Customer Reviews & Ratings
Complaint Posted 4/25/2011
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Review 4/25/2011
I ordered a full-size Pirate Ship bed in July 2010. I was told delivery would be October 1st. In September I was told that because this was the first time they were producing a full-size version of the bed, it would be delayed until November 1st. November came and went, and when I attempted to reach them, I only received an email response (after many calls) stating delivery would be December. In December, after multiple calls, I was told that the shipment that arrived only contained twin beds, and our bed was promised to be on the next container from Vietnam in January. After many, many calls in January, I finally received an email stating that they had confirmation that our bed was on the ship and would arrive February 19th. That date came and went with no contact from them whatsoever. I called AGAIN in February and expressed my disappointment with their lack of customer service and communication. In March, after many calls and threatening them with contacting the BBB and American Express, we received a text that our bed had arrived at the dock in California. It is now the end of April and we still have NO BED and no one has contacted us for the millionth time! They NEVER answer their phones, never return calls. They only occasionally respond via email. It has been 9 months now since we ordered our bed!!! I highly discourage anyone from doing business with this company!!! Even if there are problems with the beds or their shipment from overseas, their complete and udder lack of communication and customer service is appalling! BEWARE!!!
Business's response - on 5/6/2011
This was the first production of the full-size pirate ship bed which is made overseas. We only offered the twin size version for the previous 3 years until the demand for a full-size version became apparent. As with any first production of a new product, we encountered unexpected delays with regard to the completion of the production in a timely manner. This customer's full size pirate ship bed has now shipped out to the customer. We are now waiting to receive confirmation from the shipping company that the pirate ship has been delivered to the customer.
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Additional Business Information
Hours   Open Monday through Friday - 9:00AM to 5:00PM Phone   (949) 528-6448 Address   83 Livingston Place
Ladera Ranch, CA 92694
Website   Email
Contact   Laura Golightly Other  
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