Theresa T.'s review of Oz Moving & Storage California, Inc.

Oz Moving & Storage California, Inc.

         
Customer Reviews & Ratings
Complaint Posted 11/3/2021
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Do not use Oz
Today, Oz Moving company delivered my furniture. We had initially set a virtual walkthrough to get an estimate. Once they came to pack our stuff, they charged us $2,500 more than the estimate, which means you cannot trust their estimate process. While packing, after I bought the crew lunch and was throwing the trash away, I saw they had broken glassware and had not bothered to mention it or to tell us. I had also set aside important documents in a bag and told them not to pack it. This accidentally got packed. The sales person told us delivery would be Oct 27th to Oct 30th. My furniture was delivered on Nov 3rd. When the furniture was delivered, somehow they had misplaced parts of my bed frame. Based on the services provided, they were supposed to breakdown and reassemble furniture but that did not happen with my bed frame. Aside from that, as I have been unpacking things, I have seen that a lot of the boxes had more paper in it than anything else and they had packed trash up. So basically the additional $2,500 was because of inefficient packing and trash on top of the 14k that they quoted. This company is not professional so customers should be aware. Don't make the same mistake I made.
 
 
 
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Additional Business Information
Hours   Phone   (323) 796-0133 Address   1611 Perrino Place
Los Angeles, CA 90023
Website   Email  
Contact   Nancy Zafrani Other  
 
 
 
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