misty w.'s review of PQuail Realty & Management

PQuail Realty & Management

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Complaint Posted 2/22/2021
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I hired Pam H. on January 11th, 2021 and ever since than have had one issue after the next with her and her company. After having my tenant there for almost a year without incident now my tenant is mad and moving out. Pam had advised us for this short time she was employed that it was all the tenant and she was merely trying to smooth things over with her. We have since hired a new management office after only a month of having Pam handling our home. On the very next day after being terminated the tenant advised the new realtor that Pam had called her and had over an hour conversation with regards to us and how horrible of people we are and slum lords. She went on to tell the tenant that we are the ones making her follow the lease she signed and that she completely understands and agrees with the tenant that she does not have to follow it due to COVID. Even though Pam was calling me and telling me that shes tried to work with the tenant but she is simply not listening and now threatening a lawsuit if we don't comply with her demands. Then going on to tell me she could place a 72-hour notice on the door to get her to show the house. The tenant paid rent on the 1st and our signed contract with Pam states we would receive accounting information along with payment by the 8th of every month which did not happen. She took money without telling me what it was for and ignored my phone calls, emails, and texts regarding the substantially less amount of rent we were supposed to receive. Our house is vacant as of March 1st and Pam had advised me she would be listing the last week of January. I called on Feb 3rd and asked why it was not listed and she stated "oh ok I'll do it now". The way she listed my home made it look like a scam and had incorrect information. No pictures or information about the home just incomplete sentences. I was also advised to call the office if I had any questions and that everyone in the office has the same information, which I did and was rudely told by Lyn I have no idea what you're talking about its not my house its Pams and hung up on me. I was than advised by Michelle everything I needed was in the portal of which I knew nothing about. Once getting into the portal it was completely empty. Nothing of what her company stated is true. After multiple ongoing issues I advised Pam and this was the email she sent to me in response. I am just blown away by the incompetence of some employees, it’s amazing how there is no quality of work anymore. With that said I will be taking care of this property personally myself. I took a few pictures of the front of the house and ask the tenant to send me some pictures of the inside of the house. Just from the outside of the house it’s going to need some work there is at least two screens that need to be replaced . Pam Harris -QB Pquail realty & Property Management 3751 Southern Blvd.SE Suite E Rio Rancho N.M. 87124 505-350-4503 Classy! Throw your entire team under the bus to save face. Stay as far away from this company as possible!!! I have reported her to BBB to ensure others see what type of people they are dealing with at Pquail.
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Additional Business Information
Hours   Phone   (505) 350-4503 Address   692 Troon Dr.
Rio Rancho, NM 87124
Website   Email  
Contact   Pamela Harris Other  
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