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Review 10/25/2010
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I would rate a zero if it was an option. This company was quick to respond on initial quotes for service, but once I booked they were MIA. I placed a modest order (2 tables, 2 umbrellas, 16 chairs and a kids picnic table) for a 1st birthday party. I didn't get a call on the day of delivery and called to check on my order. I spoke with "Corey" who told me I was on the schedule for the last stop and would receive my delivery between 5-7p. When nothing arrived by 7:30p I began calling the company; 8p more calls and messages; 9p more calls and emails...no response. The delivery finally arrived after 9:30pm! 2-1/2hrs+ past due! To make it more ridiculous they rang the doorbell and woke up my kids (1 & 2yrs). Had I known they were going to be so late I would have requested not to ring the bell. Additionally, the delivery guys put everything in the sprinkler area (a violation of the company rules) which could have caused water damage. The next day I called as soon as the company opened (9am). I again spoke with Corey who offered no apology and said, "you got the stuff didn't you" I asked why I hadn't gotten a phone call regarding my messages and he stated he was dealing with the day's customers, not old deliveries. Again I was shocked, I was a customer too! I was so upset I requested a return call from the owner or supervisor. Flash forward to Monday and on par for the unsatisfactory service I didn't get any calls regarding when the product would be picked up. I called again and guess who I got? That's right Corey, who said I would receive a call (it never came). I again requested a call from the owner...at time of this review I'm still waiting.
DO NOT USE THIS COMPANY.
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