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Complete Scam
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TLDR:
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1) I purchase an Account on Player Auctions with an Insurance Policy (Claiming you get refunded if the account is recovered)
2) The Account is Recovered
3) Player Auctions asks for proof that the account is recovered.
4) I provide that exact proof: https://i.gyazo.com/0eec636854052e2b268611956249e68f.png
5) I Don't get my refund
6) I get banned on Player Auctions
7) The Original seller (who recovered the account) is still selling on Player Auctions
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Really Long Please Read (RLPR):
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Player Auctions believes they can scam whoever they want, and get away with it without repercussion. One issue, I’m not your typical customer. I refuse to roll over and accept what Player Auctions has done to me, and others. I won’t just give up, I’m determined to get as much publicity as possible on the unethical actions that Player Auctions conducts on a daily basis.
A few links of interest:
Player Auctions Better Business Bureau reports:
http://www.checkbca.org/report/playerauctionscom-100079280/complaints
SiteJabber, includes numerous horror stories:
http://www.sitejabber.com/reviews/www.playerauctions.com
This is so far beyond money at this point, I have devoted a good portion of my free time to exposing this story. Just to be clear with my intentions, I hope to hit Player Auctions where it hurts most… their bottom line dollar. In doing so, saving numerous customers the horror’s of dealing with an unethical company offering fraudulent services. I have already begun counter advertising against Player Auctions on two other Runescape Marketplace websites. I’m prepared to take this further than anyone else has taken it.
Before this crook gives some twisted response, as Player Auctions always so craftily does, I ask you to read over the details, and the screenshots. Do I not deserve compensation for my loses?
For transparency sake, if Player Auctions does issue a refund it is only because I’ve gotten so vocal about this case. There are hundreds of other customers that have been taken by their false claims and fraudulent services.
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12/03/2015:
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Player Auctions:
Asks for proof in the form of communication with the game developer that the account was recovered.
https://i.gyazo.com/877d50cb01515dfa6b08dc3a61f1e6b5.png
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12/07/2015:
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Customer:
Sends proof from Jagex that the account was reclaimed to player auctions.
https://i.gyazo.com/b1a83ed5eaec9672577b134ac1a4f39f.png
http://i.imgur.com/pJFv27c.png
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12/08/2015:
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Player Auctions:
Claims that the information provided isn’t sufficient enough.
https://i.gyazo.com/0994bf22cffa28b5c9043e3e9072df93.png
Customer Response:
Shows that the account was successfully transferred to my email, that I had two factor authentication on android cell phone, and that I was not notified of an email change. In this case there is absolutely no other option other than the original owner recovering.
https://i.gyazo.com/c9442d5984c7df9218dd4962e194568a.png
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12/09/2015:
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Player Auctions:
Asks if I have access to the recovery questions.
https://i.gyazo.com/9665480acd02c6d31d886f68f9c26a39.png
Customer response:
Recovery questions didn’t exist on this account I purchased, and are no longer a standard part
of the runescape recovery process.
https://i.gyazo.com/06307b7a9cae32a1b68c1e0699524503.png
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12/15/2015:
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Customer:
Questioning why Player Auctions has taken over 5 days (in breach of their own contract), and demands a response
https://i.gyazo.com/8d3aab6607ca83a31a5e211cdb2ec30f.png
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12/16/2015:
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Player Auctions:
Says the evidence I provided is Not sufficient.
https://i.gyazo.com/bdba6e3da0604d88f27c4801400e55e5.png
Customer Response:
Pleads that my evidence is sufficient, and begs Player Auctions to provide direction in what they are looking for.
https://i.gyazo.com/b4b0993de87a9958e941e9192c1fb25f.png
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12/17/2015:
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Player Auctions:
Once again deflects my evidence, despite my attempts to reason.
https://i.gyazo.com/884e5c00a25aca77e630f19d4a7097e5.png
Customer Response:
Once again run through the evidence, and answering all of Player Auctions Questions
https://i.gyazo.com/d10dd3c6ecfde776141131711434f94a.png
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12/21/2015:
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Player Auctions:
Insinuates that I changed the email myself, and am trying to request a refund.
https://i.gyazo.com/3ae871fc7a806e8f420b6d8c6eb37061.png
Customer Response:
Calls Player Auctions out for how fraudulent their services are, and shoots down some locked account theory they have.
https://i.gyazo.com/a97f54db0af6e798d562ce7cfa77ec6c.png
Notes:
I thought I was the one being covered by their insurance here? Why am I being made out to be the potential criminal!!!
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12/24/2015:
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Player Auctions:
Once again declines my evidence.
https://i.gyazo.com/4d6bd4456104da44dcfc81f6b7f47783.png
Notes:
I thought I was the one being covered by their insurance here? Why am I being made out to be the potential criminal!!!
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12/25/2015: THE BIG DAY!!!!!
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Customer:
Jagex explicitly states clear as day, that the account was INDEED RECOVERED.
Bingo, headshoot, triple kill. Mic drop x 50000. This is it, there is no dispute. This is the real deal.
https://i.gyazo.com/4dd78496850b711e3fc747972e208a51.png
https://i.gyazo.com/0eec636854052e2b268611956249e68f.png
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12/27/2015:
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Customer:
Asks for Update on the newly submitted information
https://i.gyazo.com/64dce7a1d4c72281d0a567dd90bd8b6a.png
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12/28/2015:
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Customer:
Asks for Update on the newly submitted information
https://i.gyazo.com/d266685ac2a4ee7d56f788b749b0b4bc.png
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12/30/2015:
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Customer:
Asks for Update on the newly submitted information. And includes the screenshots once again
https://i.gyazo.com/84603a6cca309a8b1c9cd7912bd83607.png
Note: PLAYER AUCTIONS IS OUT OF COMPLIANCE AT THIS POINT.
They guarantee a 5 day turnaround on messages.
https://i.gyazo.com/e55c2f92e0613f0fe075eb279560c8d8.png
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12/31/2015:
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Customer:
Asks for Update on the newly submitted information
https://i.gyazo.com/f26961ec4f7a8e7c3d8d734b3e04c28b.png
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1/1/2015:
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Customer:
Asks for Update on the newly submitted information
https://i.gyazo.com/23a2af5c2cef2df0330a65d36ba6bb24.png
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1/4/2015:
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Customer:
Asks for Update on the newly submitted information, and threatens to go public with this ordeal
https://i.gyazo.com/9927b52dc26134f5a267f478894160f6.png
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1/6/2015:
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Customer:
Issues Paypal Claim, as Player Auctions was out of compliance and I had limited time to file the Claim.
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1/12/2015:
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Player Auctions:
1)Claims to have been away on the holidays, and apologizes for the long response time.
https://i.gyazo.com/28485be4310f59d286f9862bc792ee9d.png
2) Suspends my account on player Auctions:
https://i.gyazo.com/e21a3a9fda1dfa89f11e9f45550434bd.png
Notes:
This is unacceptable as they clearly have listed a 5 day turn around in their agreement. This is WAY past our agreement. I’d normally be ok with the delay, however Player Auctions lives by their documentation/terms. It’s only fair that I expect them to do the same with their guaranteed 5 day response time.
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IN THE END:
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- The Guy who recovered his account is STILL SELLING ON PLAYER AUCTIONS
- I’m banned
- I don’t get a refund
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