KIM T.'s review of Preferred Long Distance, Inc.

Preferred Long Distance, Inc.

         
Customer Reviews & Ratings
Complaint Posted 9/11/2012
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SCAM
I HAVE NOTHING GOOD TO SAY ABOUT THIS COMPANY! ALL I CAN SAY IS I WILL DO EVERYTHING IN MY POWER TO LET THE PEOPLE KNOW WHO THEY'RE DEALING WITH. THIS COMPANY CALLED EVERY SINGLE DAY. FINALLY, I CAVED. WHY? SOLEY BECAUSE THEY TOLD ME THEY'RE ABLE TO PROVIDE WHOLESALE PRICES WHICH WOULD SAVE ME $$$. THAT WAS A LIE. I NEARLY STOPPED BREATHING WHEN I SAW MY BILL. MY USUALLY BILL WITH AT&T IS $350 AND NOW I GET A BILL FOR $1100!!!??? ARE THEY OUT OF THEY'RE MIND!? THEN MY CUSTOMER SERIVCE REPRESENITIVE BRIAN #167 TELLS ME IT'S MY FAULT THAT I AGREED TO THEY'RE TERMS. WOW. I DON'T WANT ANYONE TO FALL VICTIM TO THEIR SCAM.
 
 
Business's response - by Keith Non 9/11/2012
I don't have your account information in front of me so I can only speak in general terms. I am sorry for the inconvenience. Often times we do save customers money but you are right that it is not guaranteed. That is why we quote our rates during the verificaiton proceeding so each customer may make their own determination. Also, it is important to note that the first bill is pro-rated and billed on month in advance therefore, the first bill is more than a 30 day cycle. Brian is a very good agent and please feel free to call him back and mention my response to your post and that I requested he accoomdate you with a credit in the form of a re-rate for the difference between our charges and the amount you paid prior to switching providers.
 
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Additional Business Information
Hours   Phone   (888) 235-2026 Address   16830 Ventura Blvd. Suite 350
Encino, CA 91436
Website   http://www.preferredlongdistance.com Email   keith@preferredlongdistance.com
Contact   Keith Nussbaum Other  
 
 
 
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