Logan J.'s review of Rush Flyers, Inc.

Rush Flyers, Inc.

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Customer Reviews & Ratings
Complaint Posted 2/10/2017
. 1
. 0
Took My Money, Didn't Receive my Purchase
If I could rate lower than one star I would. I ordered promotional material for a magic show. This is how my family makes our living. They took my money and I didn't receive our promotional material. After the material didn't show up I called twice and left voicemails. No one called me back. I finally spoke to Pedro today who scolded me for not having my order number in front of me and having him look it up through my e-mail address. Pedro informed that there was an issue with the graphic design. Its nice that they didn't want to print something that they believed had a flaw but they never contacted me. No e-mails. No phone calls. This material is date sensitive as it was for promoting an event. Now we have an event coming up with no promo material. We will either have to go to a local printer and spend hundreds of more dollars on top of the hundreds of dollars that Rush Flyers stole from me or cancel the performance and be out the $450 for the building rental. I asked Pedro to speak with a supervisor or for a refund. Both my requests were refused. He insisted that I have to email any requests. I e-mailed the company my request for a refund. To my surprise I did not receive a refund nor was I contacted by a supervisor. I received an e-mail back from Pedro telling him I could submit a request to speak to a supervisor or they could go ahead and print the materials. 1) I had already requested to speak to a supervisor and was denied 2) The materials will be useless by the time they are reprinted as they are time sensitive. I took a chance on this company and I regret it. Please do yourself a favor and go elsewhere.
 
 
 
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Additional Business Information
Hours   Phone   (866) 643-5937 Address   6561 NW 18th Court
Plantation, FL 33313
Website   http://www.rushflyers.com Email   info@rushflyers.com
Contact   New Contact Other  
 
 
 
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