Business's response - on 4/12/2017
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We try to make fair offers to every customer. However, the amount of our offers is constrained by the underlying value of the precious metal or jewelry, including the weight and purity of the items. Although it is unfortunate that we did not satisfy Ms. H’s expectations, we promptly returned Ms. H’s items to her at our expense as we do with any customer that is not satisfied with their offer.
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