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They Lost some of my jewelry!
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Recently I sent off some of my gold and precious stone jewelry to this company to sell some of it. The offer I got was ridiculous and when I called them to say so he immediately up the price. I believe I was talking to the owner and I thought this was very shady. We did however agree to purchase my dented 14kg bangle bracelet for $230, which was satisfactory for me. They returned 4 out of the other 5 items I'd sent in a timely fashion... yes my two 15carat blue topaz stones never arrived and after several vault searches they had lost them! Even with their proclaimed " video" of the whole process, they lost my jewelry! How profoundly unprofessional. I dealt with Michael Zuckerburg, manager and maybe owner. He had not offered me anything for the stones because he said they had no value to them! ( It is really because they do not buy gemstones, of course
they have value, just not to SellYourGold). Needless to say I was livid, and he hemmed and hawed about possible reimbursement for the stones. I told him I was too upset and needed to think about it, and called him back a few days later after cooling off, asking for $200 for these stones and he agreed to that. After all they tell you that you get $1000 of insurance when you send them your jewelry. This all worked out but just want to give a heads up that this is not a very professional operation after all their Hype and endorsements from the Today Show! BEWARE of sending your jewelry to this place, to strangers! It is not worth the stress. I give them ONE star, note, they have a 3 star default rating on here, how shady is that! They won't even let people give TRUE BAD RATINGS!
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