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this is the worst company in broward county for termite treatment
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Usually I don’t write reviews, however due to the severity and the poor service of this company, I feel obligated to let the public know how bad this company treat their clients, and that their product simply doesn’t work. I email this letter to the owner of the company last Friday and he never have the decency of not even return my email...l.I’m very disappointed at your service.
The first time I contacted your office was because I have a big problem with Roaches inside my house. You recommended to tent the house and leave the tent for 2 days, that way the gas will eliminate all the Roaches and the eggs of Roaches. I agree and paid for the service. One day prior to tenting of the house, one of your secretaries from Ship Shape Pets Control contacted me to advise me that they will not be able to leave the tent for 2 days as agree because they needed the tent for other houses. And they will spray 3 to five times more gas in order to get rid of the problem. I agree, and the tent installs next-day… how does one verify that extra gas was used?
I returned to my house three days later and the same day I encounter numerous roaches on the kitchen counter.
For the next 3 to 5 days, I keep seeing Roches all over. I contacted Ship Shape Pets Control, and the owner sent personnel to fumigate inside the house.
I went out of the state for five days and prior to leaving the owner of Ship Shape Pets Control suggested that I place my toaster, coffee maker and other appliances in the refrigerator. And upon my return, I encounter many Roaches (several different breads) on my kitchen counter, and inside the kitchen draws. I collected them and have these roaches in a plastic container.
Today I contacted Ship Shape Pets Control to inquire how to resolve my infestation problem. The owner of Ship Shape Pets Control (Larry) said that we had German Roaches and in order to rid the property of German Roches that would cost an additional $400.00. Larry also said that I should have placed the appliances in the freezer not the refrigerator. Larry…whether the appliances are in the refrigerator or freezer, the appliances were sealed and not in the kitchen area.
I was told by Larry that he did what he was paid for. I am not a Roach Specialist, and I have no knowledge of the different breads of Roaches. I said to Larry, “1) you did not leave the tenting up per our agreement (attached contract), 2) you’re the specialists, and because I am the potential client you should have told us that the treatment you suggested would not rid the home of all roaches.
My house is infected with Roaches. I paid for a service that I am not satisfied with, and instead of providing the service Larry promised, Larry wants to charge us a second time for services he should have performed the first time.
If I do not receive a satisfactory solution from Ship Shape Pets Control,
I’m asking to Ship Shape Pets Control to provide the service they promise and If they are not able to provide the service to refund the money and I will hire a different company to treat my house properly.
If we don’t get a solution soon, I will be obligated to summit a complaint to the Florida Department of Agriculture and customer service reviews on-line.
I look forward to your reply and a resolution to my problem. I will wait 5 days before seeking third-party assistance. Please contact me at the above address or by phone
Sincerely,
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