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DO NOT USE STARCITYS SERVICES!!!!
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The list of damages and complaints: New paved drive way has holes/divets due to the lift gate on truck and is stained from leaking engine fluids. Multiple ceramic tiles are chipped. Scuff marks/dents/holes on exterior of house in entree way siding/front
door. Several damaged items to include my bedroom set, my living room couch, my dinning room table and chairs, entertainment center, door ways, walls, and brand new refinished floors. My wife and I had to assemble our sectional couch as movers refused to.
Movers were 1 1/2 hrs late. I was promised 3 workers and one driver 2 people " non-english speaking and covered in jail house/gang tattoos " showed in a Ryder box truck no company logos. I was told I was being charged for each roll of tape used and covering
furniture is extra not outlined in contract. They did not have any tools I had to supply them. My wife had to make 2 trips to - fro house/apt to get tools. They did not move a lamp, TV and mirror all which were on check list I had to move in my personal vehicle.
I purchased them lunch and provided drinks all day also tipped them recommended percentage. Several emails were sent. Driver called after email sent complaining I sent them and promising someone would come and fix said items. Communication is null at its best.
BBB claim was filed. Dean Laster informs me insurance covers .60 per pound and 50.00 is all he could refund after days of no responce. Legal services obtained and will proceed until satisfied. DO NOT USE STARCITY FOR ANY SERVICES EXTREAMLY AN UNPROFESSIONAL
COMPANY !!!
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