Kathy H.'s review of Sterling Trust, A Division of Equity Trust Company

Sterling Trust, A Division of Equity Trust Company

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Complaint Posted 10/19/2016
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FEES FEES FEES...WORST CUSTOMER SERVICE....Nightmare Experience
NO STARS!!!!! Worst customer Service EVER. I am 60 years old and I can honestly say I have NEVER had such poor customer Service. There is never any follow through EXCEPT asking for more fees. I am closing an account right now that has taken since July to get this far. They have lost forms I have sent in, then claimed they couldn't open duplicate forms sent via email (which three other companies were able to open when I tested it) then they have the audacity to charge me fees to close my account and maintenance fees during the time I have tried to close the account. And oh yes fees to have my stock re-registered - which by the way, I'm the person who re-registers them for the company I hold stock in so they are charging me to do my job. Their fees are endless. Their maintenance fees are exorbitant. The worse thing is since July I have been given different directions by different Equity Associates on how to complete the closing of my account. If you talk to one person they say one thing and then the next person tells you something altogether different. DISASTER place. Stay away stay away stay away!!! I'm still in the muck of it all so hope the pain is over soon!
 
 
 
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Additional Business Information
Hours   Phone   Address   P.O. Box 2526
Waco, TX 76702
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