Rena H.'s review of Student Loan Processing. US

Student Loan Processing. US

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Customer Reviews & Ratings
Complaint Posted 10/8/2013
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Terrible Company--Do not do business with!
They misrepresent and even falsify information. They were rude, disrespectful, and dishonest in every dealing I had with them. They push you into doing things without giving you time to do your homework. They are only a consulting firm, but never mention
this in any of their contact with customers. They charge, charge, charge you money for something you could do yourself. They tell lie after lie to reel you in, and then want a lot of money in return for their "services." They were charging me $39 a month to,
as they put it, "be there for me." I had to contact the attorney general to get them to stop charging me. They were going to charge me $39 a month for the life of my loan--$39 a month for 25 years! They falsified information to my new student loan servicing
company. I kept wondering why I hadn't received any mail, e-mails, or phone calls from my new student loan servicer, so I contacted the servicer. Student Loan Processing had given them their 800 number, their business address, and their customer service e-mail
as my contact information. I guess if I miss a payment or two, and get behind on my student loan, the longer they thought they could deduct $39 from my checking account. Do yourself a favor and run, run, run from them! The services that they offer can be provided
by your student loan servicing company and the Department of Education for free. I would give them a 0-star rating if that was an option.
 
 
 
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Additional Business Information
Hours   Phone   (877) 232-3545 Address   25381 Commercentre Drive Ste. 250
Lake Forest, CA 92630
Website   http://www.studentloanprocessing.us Email   jkrause@studentloanprocessing.us
Contact   Jim Krause Other  
 
 
 
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