Robert F.'s review of Superior Powersports

Superior Powersports

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Customer Reviews & Ratings
Complaint Posted 3/4/2016
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Extremely BAD EXPERIENCE
Damaged scooter is still attached to shipping crate in my garage. Noticed extensive damage while removing shrink wrap. They want me to pay to have it shipped back to them for repair. I am not paying anything until I receive a scooter in new condition as ordered. They state they will be taking me to court and will try and collect legal fees.... I told them good luck. I will see them in court! Horrible customer service! Extremely BAD EXPERIENCE trying to work with this company! Meanwhile I am stuck with a scooter on a shipping pallet in my garage taking up space! Thankfully I paid with American Express and they already credited my account for the full amount while they investigate these CROOKS!
 
 
Business's response - by Emily O.on 3/8/2016
Hello Robert. Thank you for the feedback. Upon review of your case, we have looked into this and have reviewed the photographs provided on your part, however the damages you claim are "extensive", were not something that could not be resolved. Our staff and representatives attempted to assist you with the replacement of the part that you needed. We do stress to all of our customers to thoroughly inspect the unit before the delivery driver is at the residence in the event there is any damages, the unit can be refused. Please understand, when an order is signed for without and indication of damage, responsibility then falls on the customer to resolve the issue. We were and are still more than willing to assist you with your issue but cooperation is needed on your part. Please give us a call at 626-839-8301 so we can resolve this matter and determine a solution. Thank you.
 
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Additional Business Information
Hours   Monday - Friday, 8:30AM - 5:30PM PST Phone   (888) 358-2887 Address   17435 Gale Avenue Unit A
City of Industry, CA 91748
Website   http://www.superiorpowersports.com Email   info@superiorpowersports.com
Contact   Dave Kent Other  
 
 
 
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