bbjr b.'s review of Superior Powersports

Superior Powersports

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Customer Reviews & Ratings
Complaint Posted 5/2/2016
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Do not purchase from
I've been trying to get my Bill Of Sale and MCO/Tittle for over 3 weeks. Order #38791 Placed my order on March 13th, received the Scooter about 10 days later and was perfect. I then sent a email to Amy asking about the BOS & MCO she said it had been shipped to the shipping address. I informed her that was not addressable by USPS and asked if she could email or send it to my billing address. She responded and said they would when the mail was returned to them from USPS. We'll here we are May 2nd and I still don't have the BOS and MCO. I can't register my scooter and therefore cant drive it. I've called (888) 358-2887 option 3, (the MCO/BOS team) 4-5 times now over the last month and have never gotten a call back, each time leaving my Order#, Name and phone number. I've also left Amy a few voice mails with the same information and haven't gotten a call back. I've filled out the online MCO request form and regardless of method I haven't gotten any response. I've been patient and very pleasant in every attempt to contact this company. It's just not acceptable.
 
 
Business's response - by Emily O.on 5/20/2016
Hello there. I appreciate that you took the time to express yourself however, we have spoken to you on several occasions in regards to your paperwork. When you placed the order, you did not specify that you would like the paperwork sent to a PO Box and therefore, there was a delay in receiving the paperwork necessary to register your vehicle. Can you please give us call at your convenience at 626-839-8301 so that we may finalize this matter? Thank you.
 
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Additional Business Information
Hours   Monday - Friday, 8:30AM - 5:30PM PST Phone   (888) 358-2887 Address   17435 Gale Avenue Unit A
City of Industry, CA 91748
Website   http://www.superiorpowersports.com Email   info@superiorpowersports.com
Contact   Dave Kent Other  
 
 
 
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