Customer Reviews & Ratings
Review Posted 4/9/2010
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Review 4/9/2010
I have had good experiences with the Bella Cottage. I drove some furniture there to have painted and everything turned out beautiful. The owner is very nice along with the store workers. We took extra care to wrap it in bubble wrap so nothing got damaged on the way back home. I ordered an armoire from them recently , an armoire I have been waiting years for. The lady on the phone told me that they have "white glove shippers" and if anything got damaged the furniture shipper has "furniture doctors" they would send to fix any damages. Well when my armoire came, the shelves were not wrapped correctly so when they were unwrapped and pulled apart from being stacked on top of each other the paint peeled off too. Then when the shipper was undoing the plastic wrap a piece of wood broke off the top of the armoire, that was damaged during transit. The delivery company was going to send someone else to reglue the piece but they would not have the proper paint to touch it up to finish it. Then the delivery company hassled me about the shelves, over who was responsible for it so I finally told them I would fix it all myself because I was tired of dealing with them. So in the end I would buy furniture from them but I would make sure to pick it up myself at the store and ship it and wrap it myself. There delivery company is not good and I feel it was misleading to customers to call them "white glove shippers" with furniture doctors who fix everything amazingly. I also feel the store should have known to wrap each shelf separately or tell the delivery company to not stack freshly painted shelves on top of each other during shipping. The Bella Cottage clearly explains that they are not responsible for damages during shipping, (understandably) but I would hope they find better shippers. Especially for the prices of their furniture in a tough economy. Businesses cant afford to loose customers over things like this.
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Additional Business Information
Hours   Monday - Friday 9:30am - 5:00pm
Closed Saturday & Sunday
Available online 24/7
Phone   (818) 830-9700 Address   7765 Lemona Ave
Van Nuys, CA 91405
Website Email
Contact   Michelle Aspesi Other  
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