Scott L.'s review of Tickets.Com , Inc.

Tickets.Com , Inc.

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Complaint Posted 9/20/2011
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Review 9/20/2011
I had my banking security information compromised by STG's (Seattle Theatre Group) ticketing service. I was ordering tickets for an event at the Paramount Theatre. I used tickets.com (STG's ticketing agency) to order the tickets. I found out that each failed attempt to purchase a single ticket to the event using my debit card was locking up the full purchase price, causing hundreds of dollars in my checking account to be frozen. I called tickets.com's customer service department about the issue and for their assistance. After an amount of arguing I finally spoke to a customer service associate (named Diane) who said she would need to do a three-way conference call with my bank (Bank of America) to resolve this issue. Diane called Bank of America's customer support number with me on the line and explained the situation to the bank. The Bank of America representative said he would be happy to help me, but because of the security questions that he would need answered, asked Diane to hang up. She told me that she would be hanging up and that I should call back into tickets.com's customer service line after I am done with my call with Bank of America. And she hung up -- or so I thought. I went ahead and answered the Bank of America security questions to gain phone access to my account and they assisted me in managing the erroneous tickets.com charges. I then called back tickets.com's customer service department and insisted they waive their convenience charge (as this buying process was anything but convenient). The second tickets.com rep told me that Diane had made a note in my account that clearly stated that she had been listening in on my call with Bank of America. That note included information that Diane would know only if she had stayed on the line AFTER she said she hung up. Based on this note, she determined that it was Bank of America's fault and would do nothing to waive the "convenience" charges. Tickets.com violated my financial privacy and security by listening in on my call with the bank. This agent, unbeknownst to me, now had all the information she needs to access my account anytime she wants. AND tickets.com was unwilling to do anything to address this breach. When I called back to follow up with a manager, she told me yet a different story and claimed that there were no records of my earliest interactions with the company.
 
 
 
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Additional Business Information
Hours   Phone   (714) 327-5400 Address   555 Anton Blvd 11th Floor
Costa Mesa, CA 92626
Website   http://www.tickets.com Email   bsimonson@tickets.com
Contact   Bree Simonson Other  
 
 
 
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