John B.'s review of Total Body Experts

Total Body Experts

         
Customer Reviews & Ratings
Review Posted 4/27/2017
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Excellent Resource and Customer Service
I contacted Studio Cycles last Saturday and participated in an online chat with a very friendly agent. I had several questions about the Schwinn AC Performance Plus carbon blue spin bike. Given my questions, the agent suggested contacting the store directly since it would expedite getting answers to my questions. I reached Steve B at the store and we discussed the bike in great detail. I was honest and open about my apprehension over cost and at no time did Steve try to "hard sell" me. As a matter of fact he went out of his way to work with me even proving his cell phone number and giving me time to mull it over even with their sale ending that weekend. Steve kindly put me into their system so that my order was in process. By Monday I had decided not to move forward with the purchase and left Steve a voice-mail. However, I continued to watch the informative YouTube videos posted by Studio Cycles. The videos had changed my mind so I called and out of six sales people, I reached Steve. We revisited my apprehensions and Steve was a patient listener. Not only did I move forward getting the bike, but Steve worked with me in obtaining the original price quoted including all of the accessories that I desired. Working with Steve and Studio Cycles was an absolute pleasure and I highly recommend considering them if you are in the market for spin bike and want informative and in-depth information from seasoned professionals.
 
 
 
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Additional Business Information
Hours   Customer Service Open Monday-Friday 9am to 5pm PST Phone   (866) 203-5770 Address   12909 Cerise Ave
Hawthorne, CA 90250
Website   http://www.totalbodyexperts.com Email   marc@totalbodyexperts.com
Contact   Marc Erickson Other  
 
 
 
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