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FINALLY made a decision, thanks to Jay!
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After hours of reading reviews, watching YouTube videos, comparison shopping and looking for the "best" deals, I made a decision. ONLY after speaking with Jay. I can't say that I have ever spoken with someone more patient than Jay. He is very knowledgeable and quite frankly just fun to talk with. I never felt rushed or pressured into making a decision and he was able to follow my rambling and erratic line of questioning. Having all of my questions answered, I was confident in my purchase. It's always a challenge for me to make such a big purchase online as I worry about the quality of the item and the customer service. The customer service is top notch, and I cannot be more excited to get my bike! Thanks again Jay! and the fact that integrity and honesty are important values for your company will have loyal customers like myself coming back!
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