JOANNE G.'s review of Transport Services

Transport Services

Customer Reviews & Ratings
Complaint Posted 6/23/2010
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Review 6/23/2010
STAY AWAY! They'll be prompt and courteous and oh so nice until they snag your $250 deposit. They'll promise you the moon and stars. They'll guarantee your vehicle will be picked up and dropped off on time. Yes oh yes they will. Well, do yourself a favor and read the fine print of the contract they make you sign. They promised me my car would be picked up on Aug. 12. Well, no pick up, no call explaining why...nothing! I had to call them..and call and call and call. The super nice salesman who got my money was replaced by a lazy, rude customer service staff that put me on hold for up to 45 minutes, hung up on me or never answered the phone at all. And forget about leaving a voice mail, they NEVER called me back or responded to me. They DON'T have their own fleet of trucks, don't let them tell you they do. They didn't pick up my car until Aug. 23rd-NINE days after the date they promised and it took me calling everyday to finally get someone to pick up the car. When the car was delivered to my son in Florida, the driver demanded $75 in CASH before he would hand over the car. DISGRACEFUL. This was a nightmare that caused me a little too much anxiety and A LOT of agita. I was promised a voucher for a free transport (I would never use it, this company is horrid) and I NEVER received it. This is the best way I can get some satisfaction, by letting others know what I went through. GO ELSEWHERE-DON'T USE TRANSPORT SERVICES. You'll regret it, as I do!
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Additional Business Information
Hours   Phone   (877) 288-6718 Address   1700 N. Dixie Hwy., #119
Boca Raton, FL 33432
Website   Email
Contact   Jeremy Feller Other  
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