Cindy V.'s review of U S Telecom

U S Telecom

Customer Reviews & Ratings
Complaint Posted 10/6/2011
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Review 10/6/2011
NOTE: The One Star Rating in invalid - this page wouldn't let me put zero stars.

Our company received an invoice dated 8/1/2011 from UST, Inc./US Telecom for $175.00. We have never heard of UST or US Telecom.

I called the phone number on the invoice and was not able to speak to a live person, so I left a detailed voice mail message and asked for a call back. We never got a call back.

The following month, on 9/29/11 we received a "Statement" from UST that was dated 9/15/2011. It listed the $175 from the invoice dated 8/1/2011 and also listed another invoice dated 8/15/2011 for $175. The statement listed total owing as $350.00. There were different phone numbers listed at the top of the statement than the invoice, so we called the phone number on the statement and pressed the option for Operator.

Matthew answered and told me this was not an invoice, that it is a solicitation – and pointed out the wording on the Statement that says: “Thank you for your business. This is not a statement for services rendered but for preventative maintenance on your telephone system." He said that the verbiage “This is not a statement for services” shows that it is just a solicitation.

I told him they need to revise the entire wording to include "This is a Solicitation", because it appears to be an invoice for “preventative maintenance”. He said the company had already gotten the wording approved by the Postal Service.

I asked Matthew to take our company off of their mailing list and he asked for an invoice number, and said he would take us off the mailing list.

These invoices and statements sent by UST are SOLICITATIONS.

I called the Ontario Police Department and explained the entire situation to them, and was told that as long as we weren't yet a "victim", i.e., had sent money to UST for services that were not rendered... that the police could not do anything about this matter. They suggested we report this matter to the Better Business Bureau.
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Additional Business Information
Hours   Phone   (800) 818-9777 Address   305 North Sacramento Avenue
Ontario, CA 91764
Website Email
Contact   David Bell Other  
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