|
|
Vayama is Horrible
|
I highly suggest you do not use Vayama. I have been treated horribly by them. If you are expecting any kind of customer support or flexibility when airlines change their flight, do not use Vayama. I have been hung up on 3 times by rude customer service
representatives and lied to on 2 instances. They are extremely slow and do not do what they say they will. They put me through a circus and would not let me talk to anyone in charge. One employee admitted to me that he lied to me - as our conversation was
turning south he said I was breaking up. I called him out and he apologized. Another customer representative told me there were not supervisors in the office to talk to but when I pushed harder for 5 minutes I found myself talking to a supervisor. I purchased
a ticket through Vayama for a South African Airways flight. Vayama contacted me that the airline changed the flight and then did not put me on another one. When I finally discovered this, Vayama told me the flight was full and my only option was to get a refund.
This trapped me in a dangerous city by myself and I was forced to buy another ticket with a reputable name. Vayama claims to stand by their customers before, during, and after their trip but did not stand by me at any point. Instead, they were rude and left
me stranded in a dangerous city.
|
|
|
|
Business's response - by David R.on 6/12/2013
|
|
Gram,
I am sorry that you had a negative experience with us. I would like to review your reservation and work toward a resolution with you. Please email feedback@vayama.com with your trip ID, and subject ATTN: Ashleigh
Thank you - Ashleigh
|
|
|
|
|
|