Mercedes R.'s review of

 
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Complaint Posted 8/13/2018
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VAYAMA IS HORRIBLE
On 8/12/18 I was supposed to board my flight to Seattle, with my end destination being South Korea to visit my husband who in on a year tour in the military. I was unable to board my flight due to an error in my name. . The name on my ticket was as follows: MERCEDESMIDDLENAMELASTNAME MERC. Merc is my nickname. I had no idea that my boarding pass would print with "Merc" being my last name. Because of this I was unable to board and missed my flight that I spent $1,800 on. I first called customer service when I was still at the airport in hopes of being able to have it fixed and still make my trip. First off, I was hung up on SEVERAL times before being connected to a rude male with a heavy accent that was very unsympathetic. I was told they do not do name changes at the last minute. The I called Alaska airlines and the representative told me they should be able to help me because Alaska airlines are able to do name changes. She was so kind and helpful that I immediately regretted booking with Vayama. I called Vayama again while still at the airport and spoke to a woman this time, again with a heavy accent. She said she will put a comment in the reservations and hopefully that would work. The ticket counter person said it would not because TSA cant see the comments. However, I do not know if the comment was actually posted because she hung up on me, too. After missing my flight, I went home to contact Vayama again. When finally connected to a person, i was told that a manager is not able to speak to me and i was told that several times. So then I was told that my flights are non-refundable and then I was told that it was my fault for the name mistake. Which how am i supposed to know how my name is going to print on the ticket? Because on the eticket it is MERCEDESMIDDLENAMELASTNAME Merc. So seeing that my whole name is there I did not know Merc will end up printing as my last name. I do not know how I am supposed to know this. This was supposed to be a honeymoon trip for my husband and I since we were unable to have an actual honeymoon due to him getting orders for overseas that will last one year. We have already lost out on the hotel that we had booked in Seoul as well as the tours we booked for the DMZ, etc.Most importantly I lost out on time to spoend with my husband. Time is sensitive and this is especially true for military families that are going through a deplyment.
 
 
 
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