Heidi L.'s review of loanDepot


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Customer Reviews & Ratings
Review Posted 8/10/2018
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Derek Shayne and Susan Lim
The service and support I received from Derek definitely exceeds service excellence at its best! He made what I initially thought was a nerve wrecking process the easiest and most pleasant process ever! He was extremely thorough with the entire process. His guidance and reassurance gave me the comfort and confidence I needed. He was always available and followed up with phones calls to ensure I was aware of where we were in the process. He was professional, funny and kind. It was a pleasure working with him and will definitely refer family and friends to him. LoanDepot definitely has a superstar on their team! Thank you Derek! It was such a pleasure working with you on my refinance =) I also want to recognize Susan for her excellent customer service and follow through skills. Thank you for your assistance through this process as well. You're a great team!!!
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Additional Business Information
Hours   Monday - Friday 8:00am - 6:00pm PST Saturday 8:00am - 3:00pm PST Phone   (888) 337-6888 Address   26642 Towne Centre Drive
Foothill Ranch, CA 92610
Website   http://www.loandepot.com Email   CustomerCare@loandepot.com
Contact   Customer Service Other  
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