Birch Gold Group

5.0 star rating Rating - based on 71 reviews & complaints
Birch Gold Group is dedicated to helping Americans protect their savings with physical gold and silver. Find out why we've been named a "Major Gold and Silver Dealer" by Newsmax and rated A+ by the BBB. Visit https://www.birchgold.com  
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Birch Gold Group Categories
Gold, Silver, and Platinum Dealers
Investment Advisory Service

          190802 visitors
Customer Reviews, Ratings & Complaints
Review Posted 6/12/2018
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Great service
Couldn't be happier with my transaction. Sam and Natalie were great. Answered all our questions and explained all of the options to us. Received our first shipment quickly and safely. Would recommend Birch Gold to anyone intelligent enough to inve... Read More »
 
 
Business's response - on 6/12/2018
Hello Sam, thanks very much for sharing your experience! We're thrilled that we could meet your expectations. Read More »
 
Review Posted 6/6/2018
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Great service.
Getting my account set up and started was very easy and everyone I talked to was very helpful. They explained everything in detail so I could understand. Thank you! Read More »
 
 
Business's response - on 6/12/2018
Hi Kristan, we appreciate the nice words! Should you have any questions in the future, please don't hesitate to be in touch. Read More »
 
Review Posted 6/5/2018
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Great Service!
I'm new to the whole precious metal investment and I was a bit intimidated at first, but after speaking with Jake at Birch Gold Group, I was put at ease. The rest of the team there has been nothing but nice and helpful to me and I'm so glad I'm no... Read More »
 
 
Business's response - on 6/12/2018
Hello Jacob, thank you for the nice review! We will be sure to pass on your thoughts to Jake and the rest of the team. Please be in touch in the future if you need anything else or have any questions. Read More »
 
Review Posted 6/5/2018
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Excellent Customer Service
Birch Gold Group definitely deserves 5-stars for their excellent customer service. James and Susan were awesome to work with, helping me through each step of the process in getting my precious metals IRA set-up, funded, and loaded with gold and si... Read More »
 
 
Business's response - on 6/12/2018
Hi Neil, thank you for the nice review! We're glad we could make the process a pleasant one. Read More »
 
Review Posted 1/22/2018
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Good experience with these people
Good experience with these people. Very friendly and knowledgeable, were able to answer all of my questions about my purchase. Also kept me up to date each step of the way, including on status of my shipment. Just received the package today, all i... Read More »
 
 
Business's response - on 1/23/2018
Hi Heather, thank you very much for your feedback! We're glad that we could earn your praise, and hope to do so more in the future. Always here if you need us. Read More »
 
Review Posted 1/7/2018
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Big thanks to the guys at Birch
Big thanks to the guys at Birch for their work in helping me with my gold IRA. All were helpful across the board, especially Jack. Very nice guy, and very eager to make sure I was comfortable with the whole process. I'd highly recommend these guys... Read More »
 
 
Business's response - on 1/8/2018
Hi Darren, thank you very much, we appreciate the nice words. We hope to be of further help in the future. Read More »
 
Review Posted 12/10/2017
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Excellent and attentive service
The people at Birch get 5 stars from me for excellent and attentive service. I worked with them for several weeks on my IRA conversion and was very satisfied with the process, from start to end. Special thanks to Sam for being so patient, I know t... Read More »
 
 
Business's response - on 12/11/2017
Hi Brad, thank you for the nice review, we're glad to have made the process easy for you. Hope to be of further help in the future. Read More »
 
Review Posted 11/16/2017
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Knowledgeable staff and easy to work with
Knowledgeable staff, easy to work with, very friendly -- 5 stars! Thank you to Birch for making everything really easy. They took the time to explain the process, and were patient when my old IRA was a pain to work with. I don't know if I would ha... Read More »
 
 
Business's response - on 11/16/2017
Hey Bryan, thank you for the nice review! We will share with the team, and especially with Susan. Read More »
 
Review Posted 11/13/2017
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Very pleased with my experience
Very pleased with my experience. For the past few years I've been thinking about buying gold for some of my IRA. I had been talking to a few companies but was never ready to make the move. Finally a few months ago I decided it was time. after talk... Read More »
 
 
Business's response - on 11/13/2017
Hello Naja, thanks so much for sharing your experience! We're happy to hear that we were able to make the process easy for you. We're here if you'd ever like anything else in the future. Read More »
 
Review Posted 11/2/2017
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Good company to work with
The Birch Gold Group is a good company to work with. The first time I came to them they helped me put gold into my IRA. I started with just a small amount, to make sure that they were reputable. And, it went very well. Since then, I have added mor... Read More »
 
 
Business's response - on 11/3/2017
Hello Gerald, thank you very much for the nice words! We look forward to helping more in the future. Read More »
 
Review Posted 4/16/2017
All was smooth and satisfactory
I think any first-time precious metal's potential buyer is somewhat hesitant to begin and finish his first purchase. If the buyer has done enough research, he would realize that buying gold and silver is both a science and an art. I knew that I wo... Read More »
 
 
 
Review Posted 4/6/2017
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Super talented staff
After reviewing the Birch Gold website for performance ratings, financial stability and other separate entity reviews I determined Birch would be the best company to transition to precious metals holdings. I would like to state my experience with... Read More »
 
 
Business's response - on 4/6/2017
Hello sir, thank you very much for the nice feedback! We are happy to hear that you were taken care of every step of the way, and we'll be sure to pass your thoughts on to Samuel, Natalie and Emely. Read More »
 
Review Posted 4/2/2017
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I am definitely a satisfied client.
I am definitely a satisfied client. The staff I worked with were courteous, competent, professional and patient. The last trait was important to me..... as I had never purchased/stored metals until my dealing with Birch, I needed time to think abo... Read More »
 
 
Business's response - on 4/3/2017
Hello, thank you very much for passing along your experience! We are happy to have helped you with your purchase, and will always be here for you, or for any friends and family that you send our way. Read More »
 
Review Posted 3/26/2017
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Everything about the purchase went very smooth
Everything about the purchase went very smooth. I received the order very quickly and everything went fine. Read More »
 
 
Business's response - on 3/27/2017
Hello, thanks very much for the review! We hope to help out more in the future -- please be in touch. Read More »
 
Review Posted 3/15/2017
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I was very satisfied with the demeanor of my salesperson.
I was very satisfied with the demeanor of my salesperson and the excellent response of your support staff. Read More »
 
 
Business's response - on 3/16/2017
Hello, thank you for the nice words! We hope to help more in the future. Read More »
 
Review Posted 3/13/2017
Thank you for caring.
Totally pleased! I've been working with James and Susan. They have taken care of my every need. Communication has been excellent and I'm very relieved to have made the move from my annuity to gold. So far every one I've dealt with has been so wond... Read More »
 
 
 
Review Posted 3/13/2017
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I could not be more pleased
Since April 2014, I have dealt with numerous individuals at the Birch Group and I am very pleased to say that I am 100 percent satisfied with each person with whom I dealt. They were each politely knowledgeable. I could not be more pleased. Read More »
 
 
Business's response - on 3/14/2017
Hello sir, we are very grateful for the kind words! We are very committed to ensuring that each of our clients are satisfied, so it is always pleasing to hear when we live up to that. Read More »
 
Review Posted 2/6/2017
Will highly recommend them to others.
I was quite nervous with my decision to invest in gold and silver as it was my first experience. I was fortunate to have picked the Birch Gold Group to aid and assist me through the purchase of both. They answered every question and helped me with... Read More »
 
 
 
Review Posted 1/31/2017
Birch Gold was exceedingly responsive
Everyone I spoke with at Birch Gold was exceedingly responsive, polite, and helpful. They patiently answered my many questions and walked me painlessly through the process of converting my IRA. I could not be happier. Read More »
 
 
 
Review Posted 1/29/2017
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They all have been very well, fast and precise
Birch has been pleasant, helpful and courteous with me. I've done several transactions with Birch Gold Group. They all have been very well, fast and precise. Read More »
 
 
Business's response - on 3/14/2017
Hi Mr. Mosley, thank you very much for the kind words. We hope to be of even more service in the future -- please be in touch! Read More »
 
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Additional Business Information
Hours   Monday - Friday 7:00am - 6:00pm PST Phone   (800) 355-2116 Address   3500 West Olive Avenue, Suite 730
Burbank, CA 91505
Website   https://www.birchgold.com Email   info@birchgold.com
Contact   Other  
 
 
 
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