Birch Gold Group

4.9 star rating Rating - based on 48 reviews & complaints
Birch Gold Group is dedicated to helping Americans protect their savings with physical gold and silver. Find out why we've been named a "Major Gold and Silver Dealer" by Newsmax and rated A+ by the BBB. Visit  
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Birch Gold Group Categories
Gold, Silver, and Platinum Dealers
Investment Advisory Service

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Customer Reviews, Ratings & Complaints
Review Posted 3/30/2016
Eduard O.
Very satisfied with my purchase
Very satisfied with my purchase from Birch Gold Group. Thanks to Sam and Susan. They were really patient in explaining to me how to transfer my 401k into a gold IRA. It took some time to move the money over iinto my new account, but Susan was exce... Read More »
Review Posted 3/30/2016
Kevin T.
Birch Gold Group is an Outstanding Company
I originally wrote a negative review about this company, but I was 100% wrong. Birch Gold Group proved itself to be very honorable and resolved my complaint. I apologize to this company for jumping to the conclusion that they were less than ethica... Read More »
Review Posted 10/7/2015
Jeff S.
Top notch service
Birch Gold was recommended to me by a good friend who is one of the brightest people I know. I recently rolled over a retirement fund to a precious metal storage IRA with the assistance of Birch specialists. Considering the complexity of my partic... Read More »
Review Posted 8/19/2014
Tyler B.
No complaints
I just bought some gold from Birch Gold Group and received it at my house only yesterday. I had no issues and the process was pretty simple and straightforward. They walk you through the whole thing and I always felt like Birch was there to make s... Read More »
Review Posted 8/15/2014
Anna C.
Pleased with my experience
As someone who is exploring options for my IRA, I have to say I wholeheartedly recommend contacting Birch Gold and discussing the possibility of rolling over into precious metals. I only recently decided to roll over my IRA to precious metals, but... Read More »
Review Posted 8/14/2014
Paul S.
Helpful and Efficient
I've been looking to purchase precious metals for quite some time and after recently pulling together enough money, it was a relief to work with someone like Will from Birch Gold. I guess Birch Gold does a lot of work with gold IRAs, but my experi... Read More »
Review Posted 8/11/2014
David S.
Pleased with the service
I wasn't necessarily expecting a difficult experience, but Birch Gold really went above and beyond to make sure I was a satisfied customer. I only made my final decision to buy gold after some discussion with Mark Matthews, he took me through all... Read More »
Review Posted 8/8/2014
Rebecca P.
. 1
. 0
Birch Gold Group
My husband and I had been considering a lot of options for our IRAs and we'd been seeing a lot of advertisements for gold IRAs and decided it would be a good idea to purchase some precious metals. We got in touch with Gordon at Birch Gold and he a... Read More »
Business's response - on 8/10/2014
Thank you Rebecca for rating Birch Gold Group so well, we take a lot of pride in providing the "polite and proficient" experience you had. We hope to hear from you in the future. Read More »
Review Posted 8/6/2014
Andrew M.
. 1
. 0
Fast Process
I had always thought about investing in precious metals, and recently I finally had the money to buy what I was looking for. I talked with David at Birch Gold and he was beyond helpful in guiding me through the entire process and made sure I was c... Read More »
Business's response - on 8/10/2014
Andrew, thank you for the positive Birch Gold Group review! Please feel free to recommend any friends or family to us. Read More »
Review Posted 8/5/2014
Laila H.
. 1
. 0
Class organization
From the first time I contacted the Birch Gold Group until my transaction was complete, the service that I received was excellent. Guy explained the ins and outs of how I could change my 401k into gold, he explained all of the options and then hel... Read More »
Business's response - on 8/10/2014
Thank you Laila, the kind words mean a lot to us. We're happy to have been able to help you move your 401(k) into gold. We take a lot of pride in making the process as easy as possible for our clients. Read More »
Review Posted 7/29/2014
Mark R.
. 1
. 0
Satisfied Customer
Huge thanks to Craig at Birch Gold for helping me rollover some of my IRA into gold. I must have seemed clueless when I first called, but Craig patiently answered all of my questions. Craig explained to me the process step by step and really made... Read More »
Business's response - on 8/10/2014
Hi Mark, we appreciate the review for Birch Gold Group. The education and comfort level of our clients is paramount, so we are more than happy and willing to take the time to answer all of your questions. Read More »
Review Posted 7/25/2014
Jay S.
. 1
. 0
Dear Jake at Birch Gold
Thank you very much for helping me with my recent purchase of gold and silver. You were courteous and patient with me, I know I asked alot of questions and needed you to walk me through the steps many times, but you were very patient. It made me f... Read More »
Business's response - on 8/10/2014
Hi Jay, thank you for the kind words! We will be sure to pass your thoughts on to Jake and Cynthia. Read More »
Review Posted 7/18/2014
Geoffrey C.
. 1
. 0
Good customer service
I bought from birch gold a few months ago. It was a good experience, and I got my silver delivered to my house a week or two later. A couple of weeks after that someone from the company called me back to make sure my experience was good, I was a l... Read More »
Business's response - on 8/10/2014
Hi Geoffrey, we appreciate the feedback and glad that your experience was positive. Look forward to hearing from you in the future. Read More »
Review Posted 7/16/2014
Randall H.
. 1
. 0
Quick and easy
Ive been seeing alot of advertising recently about gold IRAs, how to move my old 401k over to precious metals, there were alot of people out there promoting it. I knew it made sense for me to do it but I’ll be honest, I didn't know where to start... Read More »
Business's response - on 7/17/2014
Hi Randall. We're glad to hear you felt most comfortable with us, that means a lot to us. We hope you tell others as well. Read More »
Review Posted 7/16/2014
Luke H.
. 1
. 0
Great company to work with
I first bought some gold from Dennis at Birch Gold back in 2012. Since then I've made several more purchases. Throughout the years, Dennis has been nothing but professional and helpful. He calls every once in a while to let me know what is happeni... Read More »
Business's response - on 7/17/2014
Hello Mr. Harrison, thank you for sharing your experiences. We have indeed valued your business these last few years and look forward to working together more. You're in good hands with Dennis. Read More »
Review Posted 7/14/2014
George E.
. 1
. 0
Recommend Birch Gold
If you are thinking of buying precious metals, I would recommend that you buy from Birch Gold Group. I had some good conversations with them and explained my situation, they made some recommendations of what I could buy and provided some good docu... Read More »
Business's response - on 7/17/2014
Hi George, we're glad to hear that you had a good experience, and thank you for the recommendation. We look forward to working together more in the future. Read More »
Review Posted 7/10/2014
Jaynie M.
. 1
. 0
A big thank you!
I am so happy to have invested my IRA in gold and Im so happy that I did it with Birch Gold! For a long time I had been hearing about how I can invest gold in my IRA and I knew that had to be better than the stocks I had before. I can't afford to... Read More »
Business's response - on 7/17/2014
Jaynie, thank you for sharing your thoughts, and we will be sure to pass them on to Stu, Jake and Jay. Read More »
Review Posted 7/9/2014
Eric B.
. 1
. 0
Happy with the whole process
Thank you to Gordon for wokring with my wife and me to buy gold for our IRA. I was not so sure about how the whole process worked when we started, I thought there would be a lot of work involved from us. But Gordon and the others at Birch Gold did... Read More »
Business's response - on 7/9/2014
Hi Eric, thanks very much for the feedback, we're happy to hear you were happy with the experience! Read More »
Review Posted 7/7/2014
Jacob H.
. 1
. 0
Excellent organization to work with
I would highly recommend the Birch Gold Group to anyone who is interested in purchasing preciuos metals. I found them online and gave them a call. I was already pretty sure what kind of coins i wanted to buy, but it was still very helpful to talk... Read More »
Business's response - on 7/7/2014
Hi Jacob, thank you for the feedback. We will be sure to pass your comments on to Phillip and look forward to working together again in the future. Read More »
Review Posted 3/24/2014
Mel S.
Metals purchase, IRA conversions rollover, turorial regarding holding gold and silver.
I shopped for the lowest cost for purchasing silver and gold assets. A tedious process to say the least. That experience took me to "Birch Gold Group" in California. Jake Kennedy, (800) 355-2116, provided me with the best transaction pri... Read More »
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Additional Business Information
Hours   Monday - Friday 7:00am - 6:00pm PST Phone   (800) 355-2116 Address   3500 West Olive Avenue, Suite 730
Burbank, CA 91505
Website Email
Contact   Other  
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