Charter Communications, Inc.

1.4 star rating Rating - based on 23 reviews & complaints
View map / directions
Charter Communications, Inc. Categories
Cable Television and Satellite Services
Telephone Communications Service

          13317 visitors
Customer Reviews, Ratings & Complaints
Complaint Posted 1/14/2012
Charter continuously overbills then tries to say the state and local taxes have gone up.
I've called Charter about 3 times in almost a year now complaining about how it is that my bill continually creeps up. I did get some credits to my bill and "locked in my price for 2 years." My bill remained the same for about 3 months and then bo... Read More »
Complaint Posted 6/29/2011
Review 6/29/2011
Review Posted 4/1/2011
Review 4/1/2011
CHARTER HAS HORRIBLE CUSTOMER SERVICE!!!!! I cancelled my service one year ago and they were to refund my I indicated one year ago! I have been on the phone with them every three weeks and also on the 6-8 week interval that they... Read More »
Complaint Posted 3/29/2011
Review 3/29/2011
Where to begin... I ordered charter in October for phone, Internet, and TV. I was told $85.00 a mo + tax. And was told I could only get direct billing off my debit card. The first bill hit and it was $260.00 I called and they said that it was what... Read More »
Complaint Posted 3/23/2011
Review 3/23/2011
I have nothing but trouble and lies from Charter Communications. I am a new customer and was quoted 1 price when I signed up for the full package then received my first bill and was almost $ 60.00 then I was quoted. I call Charter and was told unl... Read More »
Complaint Posted 3/9/2011
Review 3/9/2011
Complaint Posted 2/17/2011
Review 2/17/2011
Charter Communication provided service to my house on January 18th 2011 at a quoted price of $129 for a bundle package. I received the bill today for $230? When I called Charter's phone line a very rude person who barley spoke English tried to exp... Read More »
Complaint Posted 2/2/2011
Review 2/2/2011
If you're planning to move to the La Crescenta area, you don't want Charter as your internet provider. I've had so many service interruptions in the last 5 years, I've lost count. I've jumped through the usual troubleshooting (unplug modem, etc) h... Read More »
Complaint Posted 1/26/2011
Review 1/26/2011
Wow. I just got off the phone with a Customer Service Rep/CSR and I am amazed. I hope Charter and the cities of Glendale and Burbank read these reviews. I am planning to move to Glendale in March. The CSR didn't ask for my address, wasn't friendly... Read More »
Complaint Posted 7/23/2010
Review 7/23/2010
I really hope that Charter gets fined or investigated for their awful service. How can they charge for cable tv (hd/digital) and the picture is pixelating and the sound is choppy? Naturally it only happens at night when we watch tv and can't get a... Read More »
Review Posted 4/17/2010
Review 4/17/2010
Charter has been NOTHING but *incompetent* since near day one. My internet is paid DOUBLE for double the internet speed. It never fails that 3-4 times a week it always goes out, causing the browser to search for the next link/site and never coming... Read More »
Review Posted 4/8/2010
Review 4/8/2010
We have been Chater customers since 1987 and this past year has been awful. The picture is often filled with little tiles. I think the company refers to it as tiling. Sometimes the picture freezes all together. Every time I call to complain it tak... Read More »
Complaint Posted 3/8/2010
Review 3/8/2010
Well, I am SO not surprised that there are so many negative comments about Charter. I can't say that my story is any different. We had service there when we lived in Pasadena, not by choice, considering they were the only provider available. We mo... Read More »
Review Posted 3/8/2010
Review 3/8/2010
Well, this isn't a review on Charter Communications. This is more of a follow up on everyone's comments on Charter, which I have heard nothing but negativity about them for years. Once every other Blue Moon I hear of a customer of Charter that act... Read More »
Complaint Posted 12/22/2009
Review 12/22/2009
This company it totally inept!! After I terminated services in Aug and kept getting bills for services after that. Every time I called and complained I was told it would all be taken care of. All payments were applied to my credit by them and any... Read More »
Complaint Posted 12/8/2009
Review 12/8/2009
Charter is the most horrible company I have ever dealt with! They are such liars!!! My husband and I got Charter in October of 2009. Everything seemed to be going fine until we made our first payment. We paid it via credit card through their site.... Read More »
Complaint Posted 12/5/2009
Review 12/5/2009
My experience with Charter has been horrid. Twice now they have failed to show up for my scheduled service appointment, and twice when they did show up the contractor was unable to perform what was required. Calling into the company has been frust... Read More »
Complaint Posted 11/19/2009
Review 11/19/2009
I don't possibly know how this company is still in business!!! Yesterday, we paid our bill, and this morning our internet service was disconnected. When we called up to inquire why this had happened we were transferred to Customer Service who coul... Read More »
Review Posted 10/26/2009
Review 10/26/2009
I am very disappointed with Charter Communications! I have been waiting over two weeks for a DVR, apparently the right hand doesn't know what the left hand is doing. They have promised me the world and all I get is nothing. When I told them I was... Read More »
Complaint Posted 5/22/2009
Review 5/22/2009
I have been a customer of Charter for the past 15 years and it has gone down the toiliet. Their customer service is incapable of resolving my problem and corporate doesn't care. Nobody cares anymore. Read More »
You are viewing page 1 of 2
Additional Business Information
Hours   Phone   (314) 965-0555 Address   13300 Whittier Blvd.
Whittier, CA 90602
Website Email
Contact   Michael Henry Other  
© Copyright 2017 TrustLink All Rights Reserved.