Nationstar Mortgage

4.6 star rating Rating - based on 2490 reviews & complaints
Whether you are looking to purchase a home, refinance your primary, second or investment property, we make it easy to get the loan you need. We offer a wide range of personalizes mortgage options including: Conventional, FHA, HARP and Purchase loans.  
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Customer Reviews, Ratings & Complaints
Review Posted 5/23/2018
Thank you!!!
I want to thank the representatives at Mr. Cooper (Marlon Rodriguez and Cindy Dang). They help me to secure my home loan. I am very grateful for your effort and advice.

Thank you Read More »
 
 
 
Review Posted 5/16/2018
Thank You!!!
I have had the pleasure of working with Bobby Brown and Julianne Carr over the past two months. Due to some life changes (divorce) I needed to refinance my home to have it in just my name. Julianne worked non-stop helping me along the way to ensur... Read More »
 
 
 
Review Posted 5/10/2018
Marguerite Le all the way!
Marguerite will go above and beyond to help you with your refinancing process. She took the time to make phone calls for me (yes! those stupid long wait time to talk to a live person), and showed that she actually cared for me during this whole pr... Read More »
 
 
 
Review Posted 5/3/2018
VA Refinancing
My VA refinancing had quite a few curves thrown in because of all the different tests and inspections VA wanted to have. My original idea of paying off a couple of my credit cards after refinancing went away quickly after having to pay high prices... Read More »
 
 
 
Review Posted 4/27/2018
Refinance with no stress
About one month ago I applied for a loan consolidation at a local bank, they said I had to much debt to income and was denied, at first I was upset and then I said let me call my mortgage holder and see what they can do because In the past i was i... Read More »
 
 
 
Review Posted 3/29/2018
Thank you karen
Great service thank you karen Read More »
 
 
 
Review Posted 3/27/2018
Refinance with Josh and Tom
I do ready want to thank Josh Murphy and Tom Robe for helping me get thru my VA Refinance loan, they were both spot on with there up to date attention to detail and made this one of easy deal to get done. Always thankful thanks guys Bill Read More »
 
 
 
Review Posted 2/19/2018
VA Refinance with Quintessential Customer Service
Cindy Dang and John Ludlow demonstrate the quintessential professionalism and customer service. While that sums up my five star rating, I would be remiss not to speak to the attention-to-detail and the due diligence of these two individuals, all u... Read More »
 
 
 
Review Posted 2/10/2018
Home Refinancing with easy!
A big thank you to Chris Booth and Linda Nguyen for their help and guidance during the refinancing process. They knowledge, professionalism and great customer care made a process that can become very complicated very simplistic. They were in const... Read More »
 
 
 
Review Posted 2/2/2018
Refinancing with Mr. Cooper
Scott Durand and Julie Nguyen were helpful and informative, and they did a fantastic job of keeping us informed throughout the process of refinancing our home. Both genuinely seemed to care about us getting the best deal. We would definitely recom... Read More »
 
 
 
Review Posted 1/16/2018
Home Refinance
Cindy Dang was the great, excellent costumer service knowledgeable / very helpful at all times. She communicate all through the process till the very END!!!! thank you so much Cindy Dang Read More »
 
 
 
Review Posted 1/10/2018
Home Refinance was so easy!!
Working with Randall Mathis and Karen Collier was wonderful. They were both very repsonsive and patient with me during the process (I had lots of questions!!). The ease of process overall was surprising to me, it was a great experience!! Read More »
 
 
 
Review Posted 12/28/2017
Home refinance
I worked with Karen Collier and Jesse Oropeza and they did an amazing job of making this process as smooth as possible. There were a few hiccups along the way but they stayed in contact with me and were very prompt at responding to any questions I... Read More »
 
 
 
Review Posted 12/9/2017
Easy Refinance!
Karen Collier and Matthew Hwang made our refinance easy. From start to finish, great communication, knowledgeable, professional and in the end delivered quicker than I expected. Highly recommend. Read More »
 
 
 
Review Posted 11/17/2017
Excellent customer service and quick/easy process
Frank Romero and Kim Truong were very knowledgeable and helpful. They made our refinance process so easy with detailed instructions, kept us informed and promptly answered any questions we had during the process. We were able to close in about a m... Read More »
 
 
 
Review Posted 9/30/2017
Home Refinance
Rita Lim and Juan Huerta were wonderful to work with during my refinance process in March 2017. They communicated consistently throughout the entire process. Thanks to their explanations for delays and frequent status updates, they took all the st... Read More »
 
 
 
Review Posted 9/20/2017
Refinance Made Easy
Thank you to Alex Reyes and Olivia Calderon for a fantastic job in making our home refinance easy, hassle free and quick Knowledgeable, friendly and responsive. Great Job! Read More »
 
 
 
Review Posted 9/15/2017
Refinanced - Hooray!
Shout out to Alex Reyes and Ariana Solis who made this entire process easy. My husband and I have tried to refinance twice in the past and while upfront seemed easy and we were reassured along the way not only did the refinancing not occur, but co... Read More »
 
 
 
Review Posted 9/14/2017
Easy Refinance
This is the third time we have refinanced our home mortgage with Nationstar/Mr. Cooper and we have to say that this was one of the easiest. Both Alex Reyes and Michele Lee were very knowledgeable about what papers and/or documents were needed. The... Read More »
 
 
 
Review Posted 9/11/2017
Great Job by both
Jae Shin and Elvis Vuong did a marvelous job. The load was processed very quickly. Jae and Elvis were very easy to work with and responded to questions and emails promptly. I certainly recommend working with them. Read More »
 
 
 
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Additional Business Information
Hours   Monday - Friday 7:00 a.m. - 7:00 p.m.
Saurday 9:00 a.m. - 3:00 p.m.
Phone   (866) 663-2783 Address   1600 E St. Andrew Place
Santa Ana, CA 92705
Website   http://www.nationstarmtg.com Email   apham@greenlightloans.com
Contact   Alex Pham Other  
 
 
 
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