Greenlight Loans

4.6 star rating Rating - based on 2158 reviews & complaints
Whether you are looking to purchase a home, refinance your primary, second or investment property, we make it easy to get the loan you need. We offer a wide range of personalizes mortgage options including: Conventional, FHA, HARP and Purchase loans.  
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Greenlight Loans Categories
Mortgage Services

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Customer Reviews, Ratings & Complaints
Review Posted 5/19/2015
Dallas S.
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EXCELLENT CUSTOMER SERVICE DANH BUI & KELLY DANG
I'd like to recognize my loan officer, Danh Bui and loan processor, Kelly Dang. They have worked so hard to provide me wonderful customer service and most of all a funded refinance loan. I have already recommended them to my closest friends. Thank... Read More »
 
 
Business's response - by GL Consumer Affairs - on 5/19/2015
Dallas - Greenlight Loans thanks you so much for your positive feedback on the service you received with our company. GL is always pleased to hear how our customers were provided with excellent service and an enjoyable experience. Danh Bui and Kel... Read More »
 
Review Posted 2/11/2016
Jini G.
The BEST Team Ever!!!!
I worked with Marcus Dowling and Riz Cruz on my refinancing. Being a first time home-owner and refinancing for the first time, I was super nervous but Marcus made the entire process so easy for me. Riz helped so much in closing everything out. Bot... Read More »
 
 
 
Review Posted 2/11/2016
Andy K.
As easy as it can get!
First and Foremost... Cindy Dang and Randy Ramos were great! Communication was great, they kept me informed without delay. Clearly instructed me on how to close the loan and complete the paperwork. I wish this level of customer service existed mor... Read More »
 
 
 
Review Posted 2/11/2016
Dorothy C.
Thank you!
Thank you to David Lafontaine and Ramiro Torrez for making my refinance an easy and painless experience. You were both very professional and helpful and carried out my transaction in a timely and efficient manner. I am extremely happy with the exp... Read More »
 
 
 
Review Posted 2/11/2016
Paul K.
Excellent service from greenlight
Obtaining a VA loan is no easy task nowadays however the team at greenlight worked through the process with me to make this happen. Wendy Flores-Deplito made this a pleasant experience. She was on top of everything that was needed making sure that... Read More »
 
 
 
Review Posted 2/11/2016
Roscoe H.
Its rare, so when you experience it, it's amazing!
My Bank that I have used for about 25 years could not deliver the service or the rate that Robert Keys and Shawn Jones gave my wife and I. The process was streamlined, and fast, fast, fast. They delivered on every promise. I will recommend this co... Read More »
 
 
 
Review Posted 2/8/2016
Aron F.
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Outstanding service; quick and reliable; and professional and friendly
My entire procss with Coleman Gibb and Ashley De-soza was just fantastic! I really appreciated all of their help and discussions to get me approved for my Re-Finance. They are a great team of professionals; and this was my first time and they all... Read More »
 
 
Business's response - by GL Consumer Affairs - on 2/10/2016
Aron - Thanks a million for your positive feedback and business! The remarkable thing about Coleman Gibb and Ashley De-Soza is that they not only are two of most knowledgeable mortgage professionals but the most dedicated. Greenlight Loans is very... Read More »
 
Review Posted 2/6/2016
Shirley G.
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Happy Lady in Detroit
Thank you both-Paul Lee & Jenny Vo. I am pleased with the service you both provided. Read More »
 
 
Business's response - by GL Consumer Affairs - on 2/10/2016
Shirley - Greenlight Loans is happy to hear that your experience with our company was a positive one. As you mentioned, Paul Lee and Jenny Vo make an excellent team and are recognized for their outstanding customer service. Thank you again for you... Read More »
 
Review Posted 2/2/2016
Rita H.
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Excellent experience
I just completed refinancing my mortgage through Nationstar and Greenlight Loans. Loan officer June King represented Nationstar, and Tracy Proeung, Greenlight. Both were extremely professional and helpful, answering phone calls and emails promptly... Read More »
 
 
Business's response - by GL Consumer Affairs - on 2/10/2016
Rita - Greenlight Loans appreciates you trusting our company with the refinance of your home loan. It is the efforts of June King and Tracy Proeung who made this processes so quick and easy for you. These two mortgage professionals ensure that our... Read More »
 
Review Posted 2/2/2016
Jackie T.
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. 0
THANK YOU Gaitree Shanahan and Shelby Fischer!!
These two girls provided the BEST customer service! They were both very friendly, professional, and a real pleasure to work with. They were most helpful in making the refinance process quick, and easy. A big THANK YOU to Gaitree and Shelby. Read More »
 
 
Business's response - by GL Consumer Affairs - on 2/10/2016
Jackie - Many thanks for taking the time out of your busy schedule to post this positive review. Gaitree Shanahan and Shelby Fischer work wonderfully together and do their very best to provide 100% satisfaction to all of our customers. They will b... Read More »
 
Review Posted 2/1/2016
Beverly L.
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I'm Happy!
Really happy with the service provided Gary Dawson and Desiree Early in facilitating my refinance. From application to execution, they were professional and a joy to work with. Read More »
 
 
Business's response - by GL Consumer Affairs - on 2/10/2016
Beverly – Greenlight Loans appreciates your testimonial and business. This efficient refinance experience you speak of is due in large part to the professional and knowledgeable people on our team. We are so proud of Gary Dawson and Desiree Ealy.... Read More »
 
Review Posted 1/30/2016
James R.
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Thanks Veronica Ramirez and Kash Tavoli !!!
I'd like to compliment Veronica Ramirez and Kash Tavoli for the excellent service they provided during my refinance. I am very pleased with the level of service provided by Greenlight Loans. Verionca and Kash's professionalism and ability to get m... Read More »
 
 
Business's response - by GL Consumer Affairs - on 2/10/2016
James - Thank you so much for taking the time to post this positive testimonial. As you mentioned, Greenlight Loans takes great pride in providing our customers with efficient and knowledgeable mortgage professionals like Veronica Ramirez and Kash... Read More »
 
Review Posted 1/30/2016
Susan S.
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NO STRESS REFINANCE!
I WORKED WITH JUANITA GONZALES AND DAYMOND JOHNSON ON A REFINANCE OF MY MORTGAGE AND WAS A NO STRESS SITUATION AND COMPLETED IN RAPID TIME. THEY, ESPECIALLY JUANITA, ALWAYS ANSWERED MY EMAILS, PHONE CALLS WITHIN 24 HOURS AND I GOT WHAT I WANTED. A... Read More »
 
 
Business's response - by GL Consumer Affairs - on 2/10/2016
Susan - Many thanks for taking the time out of your busy schedule to post this positive review and recommendation. Juanita Gonzales and Daymond Johnson work wonderfully together and do their very best to provide 100% satisfaction to all of our cus... Read More »
 
Review Posted 1/29/2016
DIANA C.
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Refinance
So from the first email to the final closing, Anthony Clark and Michelle Avina were professional, friendly, and quick to respond to any and all questions, problems, and corresspondence. I have purchased or refinanced many loans in my lifetime, and... Read More »
 
 
Business's response - by GL Consumer Affairs - on 2/10/2016
Diana –Greenlight Loans is always happy to hear our customers referring to their refinance process with our company as the best experience that they have ever had! Anthony Clark and Michelle Avina make a phenomenal team who take the time to commun... Read More »
 
Review Posted 1/29/2016
Richard A.
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Awesome job by Loan Agent Max Barillas and Closing Coordinator Jana Kiemm!!!
My loan took a little longer than normal but from the first day I started the process it was a pleasure working with Max Barillas and Jana Kiemm. They guided me through the loan process with excellent knowledge and customer service. I would highly... Read More »
 
 
Business's response - by GL Consumer Affairs - on 2/10/2016
Richard - Thank you very much for your recommendation – it sincerely is one of the best forms of flattery. Greenlight Loans is proud of Max Barillas and Jana Kiemm for continually providing our customers with a quick and easy refinance process. No... Read More »
 
Review Posted 1/29/2016
linda w.
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A stressful experience made easy!
We had a wonderful experience working with Jay Nie and Hanh Nguyen at Greenlight. They both went out of their way to make what is often considered a stressful experience so pleasant! They were both very fast to respond to questions and concerns an... Read More »
 
 
Business's response - by GL Consumer Affairs - on 2/10/2016
Linda - Greenlight Loans thanks you for your positive feedback on the service you received with our company. GL is always pleased to hear how our customers were provided with wonderful service and a pleasing experience. Jay Nie and Hanh Nguyen can... Read More »
 
Review Posted 1/27/2016
Arlene H.
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My experience - bad, then good
I cannot give Greenlight 5 stars because my initial interaction with loan processor Ronney Johnson was miserable to say the least. He was a master at dragging things out; non-responsive, asked more than one time for documents already provided and... Read More »
 
 
Business's response - by GL Consumer Affairs - on 2/10/2016
Arlene - Thank you for taking time to post about your experience with us. Greenlight Loans apologizes your loan process had a slow start but we are thrilled we were able to provide you with exceptional service in the end. As you mentioned, Victor... Read More »
 
Review Posted 1/26/2016
Mai L.
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. 0
Excellent Customer Service - Hanh Nguyen
Hanh was amazing to work with. She helped me every step of the process and was extremely patient with me. She took her time and explained the process. Hanh is very professional and personable, she treated me like a person and not just a loan numbe... Read More »
 
 
Business's response - by GL Consumer Affairs - on 1/26/2016
Mai – Greenlight Loans is pleased to hear that you received courteous and efficient service during the refinance of your home loan. Hanh Nguyen enjoys presenting our customers with the best refinance options available to them. Establishing a trust... Read More »
 
Review Posted 1/25/2016
Gary W.
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Special Thanks Cindy Dang and Brandon Gibson.
I want to thank both Cindy Dang and Brandon Gibson for the excellent job an the professionalism they both provided. I'm more then happy with the service and would recommend Greenlight/Nationstar to friends and family. Thank You Gary Williams Read More »
 
 
Business's response - by GL Consumer Affairs - on 1/26/2016
Gary - Thank you so very much for your positive review and recommendation. Greenlight Loans is one of the nation’s top leading mortgage agencies in the nation with extremely knowledgeable mortgage professionals such as Cindy Dang and Brandon Gibso... Read More »
 
Review Posted 1/23/2016
John J.
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. 0
Excellant Job
I want to commend Thai Tran and John Mackay on the Professional and Respectful way my application was obtained and processed. Refinancing a Mortgage is no less nerve racking than obtaining your first one. Thai was very professional and personable... Read More »
 
 
Business's response - by GL Consumer Affairs - on 1/26/2016
John - Greenlight Loans is pleased to hear that you had an amazingly smooth refinance experience with our company. As you put it, John Mackey and Thai Tran make a great team! Any customer fortunate enough to work with these two mortgage profession... Read More »
 
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Additional Business Information
Hours   Monday - Friday 7:00 a.m. - 7:00 p.m.
Saurday 9:00 a.m. - 3:00 p.m.
Phone   (866) 663-2783 Address   18200 Von Karman Ave Suite 300
Irvine, CA 92612
Website   http://www.greenlightloans.com Email   apham@greenlightloans.com
Contact   Alex Pham Other  
 
 
 
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