Nationstar Mortgage

4.6 star rating Rating - based on 2494 reviews & complaints
Whether you are looking to purchase a home, refinance your primary, second or investment property, we make it easy to get the loan you need. We offer a wide range of personalizes mortgage options including: Conventional, FHA, HARP and Purchase loans.  
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Customer Reviews, Ratings & Complaints
Review Posted 6/21/2018
Refinancing with Mr. Cooper was the best decision I ever made
I had the pleasure of working with Anthony Paglia and Karen Collier. They were very professional and very hands on in bringing my loan to a close. They worked tirelessly to get me everything I wanted with this loan. They are to be commended for th... Read More »
Review Posted 6/13/2018
VA Cash Out Refinance
I can't say enough on how patient and helpful Cindy Dang and Kyle Cohen were with us. They made what seemed like the impossible happen. Read More »
Review Posted 6/5/2018
Refinancing with Mr. Cooper was awesome
Just want to say I greatly appreciate the professionalism, patience and attention to detail that both Gary Dawson and Gabrielle Amador provided. We refinanced 5 loans which would have been a nightmare if they hadn't bent over backwards to make the... Read More »
Review Posted 5/28/2018
My husband and I had the pleasure of working with Karen Collier and Reece Shaw for our home Refinance. They both did an Outstanding Job! They provided Excellent Customer Service. Karen guided us through the entire process, addressig our questions,... Read More »
Review Posted 5/23/2018
Thank you!!!
I want to thank the representatives at Mr. Cooper (Marlon Rodriguez and Cindy Dang). They help me to secure my home loan. I am very grateful for your effort and advice.

Thank you Read More »
Review Posted 5/16/2018
Thank You!!!
I have had the pleasure of working with Bobby Brown and Julianne Carr over the past two months. Due to some life changes (divorce) I needed to refinance my home to have it in just my name. Julianne worked non-stop helping me along the way to ensur... Read More »
Review Posted 5/10/2018
Marguerite Le all the way!
Marguerite will go above and beyond to help you with your refinancing process. She took the time to make phone calls for me (yes! those stupid long wait time to talk to a live person), and showed that she actually cared for me during this whole pr... Read More »
Review Posted 5/3/2018
VA Refinancing
My VA refinancing had quite a few curves thrown in because of all the different tests and inspections VA wanted to have. My original idea of paying off a couple of my credit cards after refinancing went away quickly after having to pay high prices... Read More »
Review Posted 4/27/2018
Refinance with no stress
About one month ago I applied for a loan consolidation at a local bank, they said I had to much debt to income and was denied, at first I was upset and then I said let me call my mortgage holder and see what they can do because In the past i was i... Read More »
Review Posted 3/29/2018
Thank you karen
Great service thank you karen Read More »
Review Posted 3/27/2018
Refinance with Josh and Tom
I do ready want to thank Josh Murphy and Tom Robe for helping me get thru my VA Refinance loan, they were both spot on with there up to date attention to detail and made this one of easy deal to get done. Always thankful thanks guys Bill Read More »
Review Posted 2/19/2018
VA Refinance with Quintessential Customer Service
Cindy Dang and John Ludlow demonstrate the quintessential professionalism and customer service. While that sums up my five star rating, I would be remiss not to speak to the attention-to-detail and the due diligence of these two individuals, all u... Read More »
Review Posted 2/10/2018
Home Refinancing with easy!
A big thank you to Chris Booth and Linda Nguyen for their help and guidance during the refinancing process. They knowledge, professionalism and great customer care made a process that can become very complicated very simplistic. They were in const... Read More »
Review Posted 2/2/2018
Refinancing with Mr. Cooper
Scott Durand and Julie Nguyen were helpful and informative, and they did a fantastic job of keeping us informed throughout the process of refinancing our home. Both genuinely seemed to care about us getting the best deal. We would definitely recom... Read More »
Review Posted 1/16/2018
Home Refinance
Cindy Dang was the great, excellent costumer service knowledgeable / very helpful at all times. She communicate all through the process till the very END!!!! thank you so much Cindy Dang Read More »
Review Posted 1/10/2018
Home Refinance was so easy!!
Working with Randall Mathis and Karen Collier was wonderful. They were both very repsonsive and patient with me during the process (I had lots of questions!!). The ease of process overall was surprising to me, it was a great experience!! Read More »
Review Posted 12/28/2017
Home refinance
I worked with Karen Collier and Jesse Oropeza and they did an amazing job of making this process as smooth as possible. There were a few hiccups along the way but they stayed in contact with me and were very prompt at responding to any questions I... Read More »
Review Posted 12/9/2017
Easy Refinance!
Karen Collier and Matthew Hwang made our refinance easy. From start to finish, great communication, knowledgeable, professional and in the end delivered quicker than I expected. Highly recommend. Read More »
Review Posted 11/17/2017
Excellent customer service and quick/easy process
Frank Romero and Kim Truong were very knowledgeable and helpful. They made our refinance process so easy with detailed instructions, kept us informed and promptly answered any questions we had during the process. We were able to close in about a m... Read More »
Review Posted 9/30/2017
Home Refinance
Rita Lim and Juan Huerta were wonderful to work with during my refinance process in March 2017. They communicated consistently throughout the entire process. Thanks to their explanations for delays and frequent status updates, they took all the st... Read More »
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Additional Business Information
Hours   Monday - Friday 7:00 a.m. - 7:00 p.m.
Saurday 9:00 a.m. - 3:00 p.m.
Phone   (866) 663-2783 Address   1600 E St. Andrew Place
Santa Ana, CA 92705
Website Email
Contact   Alex Pham Other  
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