Nationstar Mortgage

4.6 star rating Rating - based on 2483 reviews & complaints
Whether you are looking to purchase a home, refinance your primary, second or investment property, we make it easy to get the loan you need. We offer a wide range of personalizes mortgage options including: Conventional, FHA, HARP and Purchase loans.  
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Mortgage Services
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Customer Reviews, Ratings & Complaints
Review Posted 2/19/2018
VA Refinance with Quintessential Customer Service
Cindy Dang and John Ludlow demonstrate the quintessential professionalism and customer service. While that sums up my five star rating, I would be remiss not to speak to the attention-to-detail and the due diligence of these two individuals, all u... Read More »
 
 
 
Review Posted 2/10/2018
Home Refinancing with easy!
A big thank you to Chris Booth and Linda Nguyen for their help and guidance during the refinancing process. They knowledge, professionalism and great customer care made a process that can become very complicated very simplistic. They were in const... Read More »
 
 
 
Review Posted 2/2/2018
Refinancing with Mr. Cooper
Scott Durand and Julie Nguyen were helpful and informative, and they did a fantastic job of keeping us informed throughout the process of refinancing our home. Both genuinely seemed to care about us getting the best deal. We would definitely recom... Read More »
 
 
 
Review Posted 1/16/2018
Home Refinance
Cindy Dang was the great, excellent costumer service knowledgeable / very helpful at all times. She communicate all through the process till the very END!!!! thank you so much Cindy Dang Read More »
 
 
 
Review Posted 1/10/2018
Home Refinance was so easy!!
Working with Randall Mathis and Karen Collier was wonderful. They were both very repsonsive and patient with me during the process (I had lots of questions!!). The ease of process overall was surprising to me, it was a great experience!! Read More »
 
 
 
Review Posted 12/28/2017
Home refinance
I worked with Karen Collier and Jesse Oropeza and they did an amazing job of making this process as smooth as possible. There were a few hiccups along the way but they stayed in contact with me and were very prompt at responding to any questions I... Read More »
 
 
 
Review Posted 12/9/2017
Easy Refinance!
Karen Collier and Matthew Hwang made our refinance easy. From start to finish, great communication, knowledgeable, professional and in the end delivered quicker than I expected. Highly recommend. Read More »
 
 
 
Review Posted 11/17/2017
Excellent customer service and quick/easy process
Frank Romero and Kim Truong were very knowledgeable and helpful. They made our refinance process so easy with detailed instructions, kept us informed and promptly answered any questions we had during the process. We were able to close in about a m... Read More »
 
 
 
Review Posted 9/30/2017
Home Refinance
Rita Lim and Juan Huerta were wonderful to work with during my refinance process in March 2017. They communicated consistently throughout the entire process. Thanks to their explanations for delays and frequent status updates, they took all the st... Read More »
 
 
 
Review Posted 9/20/2017
Refinance Made Easy
Thank you to Alex Reyes and Olivia Calderon for a fantastic job in making our home refinance easy, hassle free and quick Knowledgeable, friendly and responsive. Great Job! Read More »
 
 
 
Review Posted 9/15/2017
Refinanced - Hooray!
Shout out to Alex Reyes and Ariana Solis who made this entire process easy. My husband and I have tried to refinance twice in the past and while upfront seemed easy and we were reassured along the way not only did the refinancing not occur, but co... Read More »
 
 
 
Review Posted 9/14/2017
Easy Refinance
This is the third time we have refinanced our home mortgage with Nationstar/Mr. Cooper and we have to say that this was one of the easiest. Both Alex Reyes and Michele Lee were very knowledgeable about what papers and/or documents were needed. The... Read More »
 
 
 
Review Posted 9/11/2017
Great Job by both
Jae Shin and Elvis Vuong did a marvelous job. The load was processed very quickly. Jae and Elvis were very easy to work with and responded to questions and emails promptly. I certainly recommend working with them. Read More »
 
 
 
Review Posted 9/9/2017
Great Job
Dustin Cort and Cindy Dang were a great team helping us to refinance our home. Their knowledge and professionalism is definitely an asset to Nationstar. Mr. Cooper should be proud of them!
Mary Read More »
 
 
 
Review Posted 9/5/2017
Refinancing made easy by a great duo of mortgage professionals
Ermin Burgos and Alex Reyes thank you very much for your help during the entire refinancing process. You were fantastic and above all you were very professional. I very much appreciated it. I will recommend you to anybody. Read More »
 
 
 
Review Posted 8/31/2017
Refinance funded 08/31/17
I really appreciated the help I got from Alex Reyes in helping me choose what kind of a mortgage to go for in my refinance of my property at 82380 Coolidge Ave. Indio, Ca. Kim was also helpful. Both stayed in contact with me through out the refina... Read More »
 
 
 
Review Posted 8/30/2017
Refinancing in a breeze
The refinancing of my investment property was a breeze with Luis Cuadros and Edgar Rodriguez. They made sure I had the lowest interest rate and no closing cost. After closing this loan, they ended up giving ME money!! Great job guys!! Read More »
 
 
 
Review Posted 8/28/2017
Nationstar Mortgage
I am thrilled with my refinance and the wonderful help I received from Jae Shin and Ed Rodriguez. They provided the ultimate customer service and always answered my questions promptly. The process was easy and happened quickly. I am more than happ... Read More »
 
 
 
Review Posted 8/23/2017
Great team work, great process
I just closed my refinance last week with a great help by the team from Nationstar, Catherine Le and Cindy Dang. I like their honesty, professional,transparency and ease of the process. Their patience to follow up with requests by email and teleph... Read More »
 
 
 
Review Posted 8/22/2017
Saving money was easy
Alex Reyes and Gao Lee worked patiently with me throughout the whole process. They made sure all of my questions were thoroughly answered. They also made sure the process moved very efficiently. Refinancing and saving money was easy! Read More »
 
 
 
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Additional Business Information
Hours   Monday - Friday 7:00 a.m. - 7:00 p.m.
Saurday 9:00 a.m. - 3:00 p.m.
Phone   (866) 663-2783 Address   1600 E St. Andrew Place
Santa Ana, CA 92705
Website   http://www.nationstarmtg.com Email   apham@greenlightloans.com
Contact   Alex Pham Other  
 
 
 
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