LoanDepot

4.5 star rating Rating - based on 1864 reviews & complaints
Licensed in all 50 states, loanDepot is an approved seller/servicer to Fannie Mae, Freddie Mac and Ginnie Mae and services a majority of the loans it originates. Its product lineup includes FHA, HARP, VA, and Jumbo loans.  
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LoanDepot Categories
Mortgage Services
Financial Services
Mortgage Loan Processors
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Customer Reviews, Ratings & Complaints
Review Posted 12/6/2016
The Very Best Service
I had a great experience with Loan Depot. I compared their rates and offers against my current banks as well as other local banks in my area. I also spoke with Quicken Loans. In comparison, my Loan Depot experience was fantastic. Johnny Lee and h... Read More »
 
 
 
Complaint Posted 12/5/2016
CROOKS and CON ARTISTS
They solicited us regarding mortgage refinancing with NO closing cost or any other fees. After we agreed to work with them their enthusiastic attitude changed 180 degrees. Despite the fact that we submitted all requested documents in a timely mann... Read More »
 
 
 
Review Posted 11/29/2016
About our home refinance.
From the time we frist contacted Loandepot.com and spoke with Kevin Phan the whole process took about five weeks. Kevin was very helpful with all our questions. After he got our refinance approved he introduced us to Aaron Evnin. Aaron let us know... Read More »
 
 
 
Complaint Posted 11/28/2016
Waaaay too long.
I started a refi on my house at the end of Sept. 2016, here we are at the end of November and it's still processing. My loan office Johnathon Herndon rarely returns my e-mails, never returns my phone calls. I have never had a mortgage take this lo... Read More »
 
 
 
Review Posted 11/16/2016
Great experience with James Chu
James Chu with Loan Depot was very professional and always available to answer my questions. He was easy to work with and wanted to ensure that I understood the process. I have already and would continue to recommend Loan Depot and specifically Ja... Read More »
 
 
 
Review Posted 11/16/2016
Highly Recommended Amazing Service with Mustafa Kathiria
I worked with Mustafa Kathiria and I highly recommend him. The service was amazing and you won't regret it. I was very lucky to meet Mustafa while I was about to refinance with another lender. Other Loan Depot lenders never responsed to my e-mails... Read More »
 
 
 
Review Posted 11/4/2016
Great Experience with Johnny Lee
I just completed my first ever refinance with LoanDepot, and specifically, Johnny Lee. During the refi process, I had called multiple lenders. Johnny responded to me the fasted, generated the best refi quote, and was very patient with all of my qu... Read More »
 
 
 
Review Posted 10/25/2016
Thank you for the great loan.
Great people and service. Extremely pleased with the final results. Thanks, Read More »
 
 
 
Review Posted 10/20/2016
Excellent assistance through loan process
Denise M. and Garrett M. were very helpful and informative through the entire process. I couldn't have asked for an easier process. I especially appreciated the quick responses to my voice messages. I will definitely recommend Loan Depot to friend... Read More »
 
 
 
Review Posted 10/8/2016
Loan Depot - Foothill Ranch, CA
I re-financed my mortgage loan through the Loan Depot office in Foothill, CA. I received excellent customer service from Taylor Nielsen (Lending Officer) and Michelle Mehrabian (Sr. Acct. Manager II), both of whom handled my re-financing. Taylor &... Read More »
 
 
 
Review Posted 10/8/2016
Johnny Lee and Team: Thank you
Its been a surreal experience working with Johnny Lee and team. Johnny kept my case alive and followed up dilligently even when I was out of the country on a family emergency. Was able to lock the best rate at that time. Amazing team. Professional... Read More »
 
 
 
Complaint Posted 9/29/2016
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This Loan Company will screw you around and around and around
After all the lies and B.S we went through I wouldn't recommend this company to my worst enemy. They claim you can talk to a supervisor if not satisfied with the service, ( good luck with That they never answer the phone or call back) This was not... Read More »
 
 
Business's response - on 10/3/2016
We sincerely regret that your experience with us was anything less than satisfactory. To further address your concerns, Linnet Conley will be reaching out to you. For your reference, her direct phone number is 949-860-8186. Read More »
 
Complaint Posted 9/28/2016
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LD doesn't live up to offer of low closing costs - Buyer Beware
LoanDepot.com doesn't live up to their word on the low amount of closing costs they offer at the get go of the refinancing process. I was told $575 was all I needed to pay and this put in a table in writing. I also was provided by email what the c... Read More »
 
 
Business's response - on 10/3/2016
We sincerely regret that your experience with us was anything less than satisfactory. Please reach out to Customer Care at 800-337-6888 Ext 6789 to further address your concerns. Read More »
 
Review Posted 9/28/2016
Refi - Johnny Lee phone #: 949-860-3348
Thanks to Johnny Lee, I was able to refinance the way I wanted to, with the rate and loan terms I wanted. Johnny has a winning attitude that made the experience a lot less stressful. His knowledge and expertise enhanced my experience as well. Duri... Read More »
 
 
 
Review Posted 9/26/2016
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Very Rewarding Refi
Thanks to James Chu, I was able to refinance the way I wanted to, with the rate and loan terms I wanted. James has a winning attitude that made the experience a lot less stressful. His knowledge and expertise enhanced my experience as well. Jennif... Read More »
 
 
Business's response - on 10/3/2016
Thank you for taking the time to give us your positive feedback. We're glad that James was able to provide you with excellent service. Thank you for selecting us. Read More »
 
Review Posted 9/17/2016
Refi Review
My refinance headed up by Johnny Lee and Angel Trombino went extremely well. Using the VA system added time to the process but this was explained by Johnny. However once I was locked in with the rate, time was not a major priority. Setting up au... Read More »
 
 
 
Review Posted 9/7/2016
I extremely satisfied with refinancing of my mortgage loan!
I extremely satisfied with refinancing of my mortgage loan with Loan Depot. I have been taking care of by Landing Officer, Mustafa Kathiria, and Sr. Account Manager, Tien-Ngoc Nguyen. This is a great team of professionals who led me over the proce... Read More »
 
 
 
Review Posted 9/1/2016
Great Success with Loan Depot and James ChU
James Chu is absolutely Fantastic. My reach out to Loan Depot to refinance my home resulted in an almost immediate call from James Chu a representative from Loan Depot. James was very knowledgeable of the process and kept me informed each week abo... Read More »
 
 
 
Review Posted 8/3/2016
Best Service Ever
My first contact was with James Chu. I knew I was in good hands and that I had chosen the right company to service my refinance. James was so informative and knowledgeable. He explained the process in great detail from start to finish. I would hig... Read More »
 
 
 
Review Posted 7/28/2016
Best mortgage experience ever.
Believe it or not ... I purchased my first house for $13,500 in 1973. I've owned five other homes since, and I've refinanced twice ... so I have been through the mortgaging process 8 times. I acquired my last mortgage through Loan Depot, and it wa... Read More »
 
 
 
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Additional Business Information
Hours   Monday - Friday 8:00am - 6:00pm PST Saturday 8:00am - 3:00pm PST Phone   (888) 337-6888 Address   26642 Towne Centre Drive
Foothill Ranch, CA 92610
Website   http://www.loandepot.com Email   CustomerCare@loandepot.com
Contact   Customer Service Other  
 
 
 
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