LoanDepot

4.5 star rating Rating - based on 1850 reviews & complaints
Licensed in all 50 states, loanDepot is an approved seller/servicer to Fannie Mae, Freddie Mac and Ginnie Mae and services a majority of the loans it originates. Its product lineup includes FHA, HARP, VA, and Jumbo loans.  
.
View map / directions
LoanDepot Categories
Mortgage Services
Financial Services
Mortgage Loan Processors
Preferred Members
Shore View Financial
4.8 star rating 570 miles
1st Med Financial
5.0 star rating 896 miles
Bankers Healthcare Group, llc.
4.7 star rating 902 miles
AmOne
4.6 star rating 902 miles
United Debt Counselors
4.9 star rating 1154 miles

          330312 visitors
Customer Reviews, Ratings & Complaints
Review Posted 9/26/2016
Very Rewarding Refi
Thanks to James Chu, I was able to refinance the way I wanted to, with the rate and loan terms I wanted. James has a winning attitude that made the experience a lot less stressful. His knowledge and expertise enhanced my experience as well. Jennif... Read More »
 
 
 
Review Posted 9/17/2016
Refi Review
My refinance headed up by Johnny Lee and Angel Trombino went extremely well. Using the VA system added time to the process but this was explained by Johnny. However once I was locked in with the rate, time was not a major priority. Setting up au... Read More »
 
 
 
Review Posted 9/7/2016
I extremely satisfied with refinancing of my mortgage loan!
I extremely satisfied with refinancing of my mortgage loan with Loan Depot. I have been taking care of by Landing Officer, Mustafa Kathiria, and Sr. Account Manager, Tien-Ngoc Nguyen. This is a great team of professionals who led me over the proce... Read More »
 
 
 
Review Posted 9/1/2016
Great Success with Loan Depot and James ChU
James Chu is absolutely Fantastic. My reach out to Loan Depot to refinance my home resulted in an almost immediate call from James Chu a representative from Loan Depot. James was very knowledgeable of the process and kept me informed each week abo... Read More »
 
 
 
Review Posted 8/3/2016
Best Service Ever
My first contact was with James Chu. I knew I was in good hands and that I had chosen the right company to service my refinance. James was so informative and knowledgeable. He explained the process in great detail from start to finish. I would hig... Read More »
 
 
 
Review Posted 7/28/2016
Best mortgage experience ever.
Believe it or not ... I purchased my first house for $13,500 in 1973. I've owned five other homes since, and I've refinanced twice ... so I have been through the mortgaging process 8 times. I acquired my last mortgage through Loan Depot, and it wa... Read More »
 
 
 
Review Posted 7/27/2016
great company
James Chu and Jimmy Ruso were amazing to deal with they took care of my every need. there was a few issues that arose with my refinance and James and jimmy were great in helping me work through the issues. I will use them in the future I would def... Read More »
 
 
 
Review Posted 7/1/2016
. 1
. 0
Good Experience
James Chu and Bryan Unkle were both very helpful and very pleasant to deal with. I would recommend them both to any future prospects I may encounter. Helen Preussner Read More »
 
 
Business's response - on 7/7/2016
Thank you for taking the time to give us your feedback. We're glad that James and Bryan were able to assist you throughout the loan process. Thank you for selecting us. Read More »
 
Review Posted 6/20/2016
. 1
. 0
Great Customer Service
From the very beginning Johnny Lee and Ronnie Ferrer were so committed to help me refi my loan. I received an outstanding customer service through the whole process of my loan. I would call Johnny or Ronnie with so many questions and they were alw... Read More »
 
 
Business's response - on 6/21/2016
Thank you for taking the time to submit your positive feedback. We're glad that Johnny and Ronnie were able to provide your with excellent service. Thank you for selecting us. Read More »
 
Review Posted 6/14/2016
. 1
. 0
Fantastic Customer Service
I can't believe how easy the process was which was made possible by the hard work of James Chu and Carrie Paul. Amazing team at Loan Depot made this a wonderful experience. Read More »
 
 
Business's response - on 6/15/2016
Thank you for taking to give us your feedback. We're glad that James and Carrie were able to provide you with excellent service. We truly value your business. Read More »
 
Review Posted 6/10/2016
. 1
. 0
Fantastic service
From the beginning, working with James Chu who guided me through the loan process, to the final signing of the paperwork, LoanDepot has been fantastic to work with. I've had mortgages and refis in the past but none as good as this one. Great custo... Read More »
 
 
Business's response - on 6/10/2016
Thank you for taking the time to give us your feedback. We're glad that James was able to provide you with excellent service. We truly value your business. Read More »
 
Review Posted 6/2/2016
. 1
. 0
Great Refi service
I've worked with Andrew Meyer, and he has definitely help us go through the whole refi process like a breeze. Highly recommend him. Applied on April 2nd, and loan closed on June 2nd. There was some delay in terms of getting the HOA docs for final... Read More »
 
 
Business's response - on 6/3/2016
Thank you for taking the time to give us your feedback. We're glad that Andrew was able to provide you with excellent service. We truly value your business. Read More »
 
Review Posted 5/26/2016
. 1
. 0
Amazing Service!
Frank and Mardell were great to work with and made the entire process very smooth. Not only did they answer all my questions, they were extremely responsive! I would definitely recommend and will look to loan depot for my future needs. Highly rec... Read More »
 
 
Business's response - on 5/26/2016
Thank you for taking the time to give us your positive feedback. We're glad that Frank and Mardell were able to assist you throughout the loan process. We truly value your business. Read More »
 
Review Posted 5/12/2016
. 1
. 0
Loan Depot - Good Experience
Our refinance went smoothly with Loan Depot. James Chu was very helpful and explained things well early on & then stepped back in near closing to review the closing costs with us again. Christina checked in with us periodically and made sure we st... Read More »
 
 
Business's response - on 5/13/2016
Thank you for taking the time to give us your feedback. We're glad that James and Christina were able to assist you throughout the loan process. We truly value your business. Read More »
 
Review Posted 5/11/2016
. 1
. 0
Mustafa Kathiria & Jeniffer Chun
So, after going thru a bitter 'divorce' with my former mortgage holder, not only was I less than thrilled to look for another one, but the entire process had left me feeling extremely bitter and hateful, but from the beginning, Mustafa understood.... Read More »
 
 
Business's response - on 5/11/2016
Thank you for your positive review. We're glad that Mustafa and Jenifer were able to assist you throughout the loan process. We truly value your business. Read More »
 
Review Posted 5/10/2016
. 1
. 0
Taylor & Rhonda great professional team at Loan Depot
Not going to lie..I felt somewhat skeptical and worried at times about some of the things I had to agreed to during the refinancing process. But, both Taylor & Rhonda came through on every promise and the issues that did come up where quickly and... Read More »
 
 
Business's response - on 5/11/2016
Thank you for your positive feedback. We're glad that Taylor and Rhonda were able to provide you with excellent service. We truly value your business. Read More »
 
Review Posted 4/27/2016
. 1
. 0
Loan Depot and Ryan King are the Best!
We just closed on our refinanced loan; we have never had a more efficient, quicker process ever! Ryan King was very knowledgeable, friendly and easy to work with! Then the loan processor, Sarah Rold, completed the loan and all was done in 30 days!... Read More »
 
 
Business's response - on 4/28/2016
Thank you for your positive feedback. We're glad that Ryan and Sarah were able to provide you with excellent service. Thank you for selecting us. Read More »
 
Review Posted 4/19/2016
. 1
. 0
James Chu and Tricia Pironack!
My re-fi with James Chu and Tricia Pironack couldn't have gone any better. Each of them were so helpful and answered all of my questions immediately. Great job James and Tricia, I will definitely refer my friends and family to you. Read More »
 
 
Business's response - on 4/22/2016
Thank you for taking the time to give us your feedback. We're glad that James and Tricia were able to provide you with excellent service. Thank you for selecting us. Read More »
 
Review Posted 4/18/2016
. 1
. 0
Daniel Conrad & Adrienne Johnson-Great customer Service-Great People
My Re-fi was just approved and I would like to thank Adrienne Johnson and Daniel Contrad for their outstanding customer service. We experienced several bumps in the road, however, Adrienne was very adamint with getting my loan processed and appro... Read More »
 
 
Business's response - on 4/18/2016
Thank you for taking the time to give us your feedback. We're glad that Daniel and Adrienne were able to assist you throughout the loan process. We truly value your business. Read More »
 
Complaint Posted 4/15/2016
. 1
. 0
Empty promises and incompetency
What I thought was initially a good decision to use LoanDepot to refinance our loan turned out to be one I regretted nearly every step of the way. My loan officer Doug made me so many promises in the beginning - "I can GUARANTEE you won't find a... Read More »
 
 
Business's response - on 4/20/2016
loanDepot sincerely regrets that your experience with us was not a good one and it was anything less than satisfactory. To further address your concerns, please reach out to Linnet Conley in our Customer Care department at 949-860-8186. Read More »
 
12345678910...
You are viewing page 1 of 93
 
Additional Business Information
Hours   Monday - Friday 8:00am - 6:00pm PST Saturday 8:00am - 3:00pm PST Phone   (888) 337-6888 Address   26642 Towne Centre Drive
Foothill Ranch, CA 92610
Website   http://www.loandepot.com Email   CustomerCare@loandepot.com
Contact   Customer Service Other  
 
 
 
© Copyright 2012 TrustLink All Rights Reserved.