LoanDepot

4.5 star rating Rating - based on 1813 reviews & complaints
Licensed in all 50 states, loanDepot is an approved seller/servicer to Fannie Mae, Freddie Mac and Ginnie Mae and services a majority of the loans it originates. Its product lineup includes FHA, HARP, VA, and Jumbo loans.  
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LoanDepot Categories
Mortgage Services
Financial Services
Mortgage Loan Processors

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Customer Reviews, Ratings & Complaints
Complaint Posted 2/2/2016
Danny R.
Alot of frustration
I am not complaining about the rep I had,as she was very nice the whole time.Jennifer Pitcock helped in all ways she could.However,the process the company puts you through is pure BS.There is no reason that they can't tell you if you will qulify f... Read More »
 
 
 
Review Posted 1/25/2016
Elida D.
. 1
. 0
REFINANCE
LoanDepot has superb service. I was surprise how fast my refinance was completed. It was completed in approximately two weeks thanks to JAMES CHU and SCOTT CROTTY. They are superb!!!! They definitely know what they are doing. I would rate them an... Read More »
 
 
Business's response - on 1/28/2016
Thank you for taking the time to give us your feedback. Your loyalty as a customer is greatly appreciated. Read More »
 
Complaint Posted 1/20/2016
Therese M.
. 1
. 0
WORST EXPERIENCE EVER!
The process was months long and extremely painful. I have financed and refinanced through many financial institutions and never have I been through something so awful. They were rude and the emails that they sent back and forth internally were les... Read More »
 
 
Business's response - on 1/25/2016
We're so sorry to hear about your experience, and we want to research this further to make sure your concerns are addressed. Please call Anthony Gonzalez at 949-595-7115 from our Customer Care team at your earliest convenience. Again, we apologize... Read More »
 
Review Posted 1/15/2016
Michael K.
. 1
. 0
ReFinance
As expected my refi was difficult and detailed and as expected with several bumps along the way. My Mtg Banker James Chu helped me through the gauntlet and maze with the final result being what I wanted. Throughout the process I always felt James... Read More »
 
 
Business's response - on 1/28/2016
Thank you for your candid feedback. We're glad that James was able to assist you throughout the loan process. Your loyalty as a customer is greatly appreciated. Read More »
 
Complaint Posted 1/5/2016
Kevin T.
Bait and switch!
I will keep my review straight to the point. I’ve been through a few refinances before but never have I had the most horrible, dreadful experience until I experience this refinance with LoanDepot! From the start, I had two concerns and brought i... Read More »
 
 
 
Complaint Posted 12/28/2015
Brandon B.
. 1
. 0
Absolutely disappointing experience
I worked with Mustafa Kathiria, Jess Smith, and Jeffrey (don't remember his last name but was Mustafa's supervisor). For two weeks they had me running around gathering documents, paying for an appraisal, etc. I asked repeatedly if my rate was set... Read More »
 
 
Business's response - on 12/28/2015
We apologize that your loan experience with our company was anything less than satisfactory. One of our Customer Care Analyst will be reaching out to you to address your concerns listed above. If you have any further questions, comments, or concer... Read More »
 
Review Posted 12/14/2015
Wanda B.
. 1
. 0
Great Service
James and Amy were excellent throughout the entire process. They answered my questions, returned my calls and even followed up on previous inquiries to make sure I was a satisfied customer. Great work Loan Depot. I am so glad I chose you to refina... Read More »
 
 
Business's response - on 12/16/2015
Thank you for sharing your feedback! We're glad that James and Amy were able to provide you with stellar service. Read More »
 
Review Posted 12/11/2015
Doug H.
. 1
. 0
Quick and Easy
We just completed a refinance with Loan Depot. Our Mortgage agent was Carmen Cipalone. He was exceptional at helping us get all the documentation we needed to complete the loan right the first time. He was always prompt in replying to our question... Read More »
 
 
Business's response - on 12/16/2015
Thank you for detailing your experience! We're glad that Carmen and On were able to assist you throughout the loan process. Your recommendations are highly valued. Read More »
 
Review Posted 11/24/2015
Bruce D.
. 1
. 0
Superb as usual
This is the third time I've used LoanDepot, and as usual they exceeded my expectations for communication, performance, and professionalism. In addition, loan terms were phenomenal and unmatched anywhere. In my opinion they set a standard very few... Read More »
 
 
Business's response - on 11/25/2015
Thank you for taking the time to submit your feedback! Your loyalty as a customer is greatly appreciated. Read More »
 
Review Posted 11/18/2015
Blair F.
. 1
. 0
Special Case
My situation was special in such that it took longer than normal to process my loan. The processors kept me informed the whole time and made sure I had submitted everything correctly. I have to say they made the process as pleasant as they could. Read More »
 
 
Business's response - on 11/21/2015
Thank you for your positive feedback and thank you for your business! Read More »
 
Review Posted 11/14/2015
Patricia C.
. 1
. 0
Loan Depot
I had never considered using an online service to refinance our home. To be honest, I was very skeptical at first.But from day one, Jeff and Tracey made the process simple.Jeff explained the fees and the process we would take and followed through.... Read More »
 
 
Business's response - on 11/17/2015
Thank you for your positive feedback! Jeff and Tracey worked very hard to ensure that all communications are top priority. Your recommendations are highly valued. Read More »
 
Review Posted 11/10/2015
grayling j.
. 1
. 0
Loan Depot Appreciation
loan depot was a mjoy to work with. Carmen Cipolone and Carolyn Leoung were so instrumental in me being able to get this loan. Their dedication and professional is so appreciated. loan depot gave me this loan when other companies said no, Thanks a... Read More »
 
 
Business's response - on 11/11/2015
Thank you for your positive feedback! We're glad that Carmen and Carolyn were able to provide you with exceptional service. Read More »
 
Review Posted 11/4/2015
Kathleen S.
. 1
. 0
Refinance Loan
Carmen Cipolone did an excellent job helping us refinance our mortgage. He explained everything to us with the utmost professionalism, made sure we understood everything. Every time we had questions or sent him an email, he was very prompt and pre... Read More »
 
 
Business's response - on 11/4/2015
Thank you for your positive feedback! Carmen worked very hard to ensure he was able to provide you with exceptional service. Your recommendations are highly valued. Read More »
 
Review Posted 10/30/2015
Carol W.
. 2
. 0
Refinace
Although Doug was very helpful our processor was not. Angela was slow at returning calls and would not call me at the number I gave her. She constantly left messages at my home number when I was at work and I waited days sometimes to hear back fro... Read More »
 
 
Business's response - on 11/4/2015
Thank you for your detailing your experience. We're glad that Deborah was able to assist you throughout the loan process. Read More »
 
Review Posted 10/28/2015
Monyca D.
. 1
. 0
Smooth Refinance
We decided to refinance with another lender and one evening Garrett Wick phoned from LoanDepot. He asked if I had signed, I said no, he said just give him 5 minutes to make a better deal. He did. Before I got off the phone he had my money for an a... Read More »
 
 
Business's response - on 10/29/2015
Thank you for sharing your feedback! Garrett and Brandon worked very hard to ensure that they provided you with exceptional service. Read More »
 
Review Posted 10/28/2015
jeremy g.
refinancing
Casey Likeness was the greatest help through the process of refinancing. He was always quick to return calls or answer questions I had along the way. The process as a whole with loan depot was quick and easy. They walk you through the entire proce... Read More »
 
 
 
Review Posted 10/24/2015
Rick R.
. 1
. 0
Refinance
Carmen Cipolone and Carrie Paul were amazing. Went above and beyond for us. We appreciate all of their hard work. We would highly recommend Loan Depot to everyone. Thank You for all of your time and hard work put into our loan. Read More »
 
 
Business's response - on 10/26/2015
Thank you for your positive feedback! We're glad that Carmen and Carrie were able to you assist you throughout the loan process. Your recommendations are highly valued. Read More »
 
Review Posted 10/22/2015
Kelly B.
. 1
. 0
Great Experience
My husband completed a cash out refinance of our primary residence. Garrett Wick and Crystal Brown worked with us on our very limited timeline. Crystal was amazing and got us to Underwriting, approved and docs out for signing all in perfect sync... Read More »
 
 
Business's response - on 10/26/2015
Thank you for sharing your feedback! We're glad that Garrett and Crystal were able to provide you with exceptional service. Read More »
 
Review Posted 10/13/2015
Josh U.
. 1
. 0
Refinance
Herb Stephan and John Zimmerman were awesome! We had been turned down by everyone because of our income and a BK on our credit. Herb told me he would leave no stone un-turned looking for a loan for us. His creative magic qualified us for a FHA loa... Read More »
 
 
Business's response - on 10/14/2015
Thank you for your candid feedback! We're glad that Herb and John were able to provide you with excellent service. Read More »
 
Review Posted 10/13/2015
Cindy S.
. 1
. 0
Refinance Loan
James Chu and Kelly Markham did a excellent job of getting my refinance done. They both were very prompt in responding anytime that I had questions. James walked through every part of the loan with me to make sure I understood everything. I would... Read More »
 
 
Business's response - on 10/13/2015
Thank you for your positive feedback! We're glad that James and Kelly were able to assist you throughout the loan process. Read More »
 
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Additional Business Information
Hours   Monday - Friday 8:00am - 6:00pm PST Saturday 8:00am - 3:00pm PST Phone   (888) 337-6888 Address   26642 Towne Centre Drive
Foothill Ranch, CA 92610
Website   http://www.loandepot.com Email   CustomerCare@loandepot.com
Contact   Customer Service Other  
 
 
 
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