LoanDepot

4.5 star rating Rating - based on 1837 reviews & complaints
Licensed in all 50 states, loanDepot is an approved seller/servicer to Fannie Mae, Freddie Mac and Ginnie Mae and services a majority of the loans it originates. Its product lineup includes FHA, HARP, VA, and Jumbo loans.  
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LoanDepot Categories
Mortgage Services
Financial Services
Mortgage Loan Processors
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Customer Reviews, Ratings & Complaints

Review Posted 5/12/2016
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Loan Depot - Good Experience
Our refinance went smoothly with Loan Depot. James Chu was very helpful and explained things well early on & then stepped back in near closing to review the closing costs with us again. Christina checked in with us periodically and made sure we st... Read More »
 
 
Business's response - on 5/13/2016
Thank you for taking the time to give us your feedback. We're glad that James and Christina were able to assist you throughout the loan process. We truly value your business. Read More »
 
Review Posted 5/11/2016
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Mustafa Kathiria & Jeniffer Chun
So, after going thru a bitter 'divorce' with my former mortgage holder, not only was I less than thrilled to look for another one, but the entire process had left me feeling extremely bitter and hateful, but from the beginning, Mustafa understood.... Read More »
 
 
Business's response - on 5/11/2016
Thank you for your positive review. We're glad that Mustafa and Jenifer were able to assist you throughout the loan process. We truly value your business. Read More »
 
Review Posted 5/10/2016
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Taylor & Rhonda great professional team at Loan Depot
Not going to lie..I felt somewhat skeptical and worried at times about some of the things I had to agreed to during the refinancing process. But, both Taylor & Rhonda came through on every promise and the issues that did come up where quickly and... Read More »
 
 
Business's response - on 5/11/2016
Thank you for your positive feedback. We're glad that Taylor and Rhonda were able to provide you with excellent service. We truly value your business. Read More »
 
Review Posted 4/27/2016
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Loan Depot and Ryan King are the Best!
We just closed on our refinanced loan; we have never had a more efficient, quicker process ever! Ryan King was very knowledgeable, friendly and easy to work with! Then the loan processor, Sarah Rold, completed the loan and all was done in 30 days!... Read More »
 
 
Business's response - on 4/28/2016
Thank you for your positive feedback. We're glad that Ryan and Sarah were able to provide you with excellent service. Thank you for selecting us. Read More »
 
Review Posted 4/19/2016
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James Chu and Tricia Pironack!
My re-fi with James Chu and Tricia Pironack couldn't have gone any better. Each of them were so helpful and answered all of my questions immediately. Great job James and Tricia, I will definitely refer my friends and family to you. Read More »
 
 
Business's response - on 4/22/2016
Thank you for taking the time to give us your feedback. We're glad that James and Tricia were able to provide you with excellent service. Thank you for selecting us. Read More »
 
Review Posted 4/18/2016
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Daniel Conrad & Adrienne Johnson-Great customer Service-Great People
My Re-fi was just approved and I would like to thank Adrienne Johnson and Daniel Contrad for their outstanding customer service. We experienced several bumps in the road, however, Adrienne was very adamint with getting my loan processed and appro... Read More »
 
 
Business's response - on 4/18/2016
Thank you for taking the time to give us your feedback. We're glad that Daniel and Adrienne were able to assist you throughout the loan process. We truly value your business. Read More »
 
Complaint Posted 4/15/2016
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Empty promises and incompetency
What I thought was initially a good decision to use LoanDepot to refinance our loan turned out to be one I regretted nearly every step of the way. My loan officer Doug made me so many promises in the beginning - "I can GUARANTEE you won't find a... Read More »
 
 
Business's response - on 4/20/2016
loanDepot sincerely regrets that your experience with us was not a good one and it was anything less than satisfactory. To further address your concerns, please reach out to Linnet Conley in our Customer Care department at 949-860-8186. Read More »
 
Review Posted 4/9/2016
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James Chu Great Transaction A++++
I was thrill with results of my Re-finance with LoanDepot. James Chu make it happen. Cassandra Wyatt was excellent everything they said came truth. Read More »
 
 
Business's response - on 4/14/2016
Thank you for your candid feedback. We're glad that James and Cassandra were able to assist you throughout the loan process. Thank you for selecting us. Read More »
 
Review Posted 4/1/2016
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Great Experience LoanDepot
James Chu was professional and provided excellent customer service as did the rest of the staff I worked with at LoanDepot. My refi was funded fairly quickly and I got a great interest rate. Would highly recommend them to anyone seeking a loan or... Read More »
 
 
Business's response - on 4/8/2016
Thank you for your positive feedback. We're glad that James was able to provide you with excellent service. Thank you for your business. Read More »
 
Review Posted 4/1/2016
Review
Daniel Conrad did a fantastic job getting our loan through, we are very pleased with the entire company LoanDepot especially Carri, Liz, Amy and of coarse the rest of their staff. Thank you very much. Nicanor Rios AKA Nick and Linda Rios Read More »
 
 
 
Review Posted 3/30/2016
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Garett Wick at Loan Depot
Garett helped us find a refinance option that fit exactly what we were looking for and assisted through each step of the process. I will definitely recommend Garett to friends and family! Read More »
 
 
Business's response - on 3/31/2016
Thank you for your positive feedback. We're glad that Garett was able to assist you throughout the loan process. Thank you for selecting us. Read More »
 
Review Posted 3/30/2016
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Justin Lehman and LoanDepot
Justin was very knowledgeable about the various mortgage loan options and how they could benefit our specific circumstances. I felt that he went above and beyond by providing us advice on how we could consolidate bad debt as well as have money to... Read More »
 
 
Business's response - on 3/31/2016
Thank you for taking the time to give us your feedback. We're glad that Justin was able to provide you with excellent service. Thank you for selecting us. Read More »
 
Review Posted 3/30/2016
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Eric Park and Loan Depot
I refinanced my house with Loan Depot and dealt with Eric Park and Nicole Szyperski. Both of them were very professional and worked around my busy schedule to get the processed done. I would definitely do business with them again and recommend the... Read More »
 
 
Business's response - on 3/30/2016
Thank you for your positive feedback. We're glad that Eric and Nicole were able to provide you with excellent service. We truly value your business. Read More »
 
Review Posted 3/29/2016
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The LoanDepot Team
From mortgage banker to loan possessor everything worked out great. My mortgage banker Casey Likeness gave several options and explained the process. Options are good. I felt fortunate working with Casey and in the end was certain he had my back... Read More »
 
 
Business's response - on 3/31/2016
We appreciate your valuable feedback. We're glad that Casey and Mardell were able to provide you with excellent service. Thank you for selecting us. Read More »
 
Review Posted 3/24/2016
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Thank you Steve Knudtson
I want to thank Steve Knudtson for the amount of time and energy that he spent with me on the phone. I was looking to re-finance and put two loans together in a 30 yr fixed loan. Unfortunately, I had a bad year in business and those profit and los... Read More »
 
 
Business's response - on 3/28/2016
Thank you for submitting your review. We're glad that Steve was able to provide you excellent service. Thank you for selecting us. Read More »
 
Review Posted 3/24/2016
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Thank you Loan Depot
I had a great experience with Johnny Lee and Christine Kim at Loan Depot. Both were very professional and so very helpful. They helped walk me through every phase of the process and made it as painless as possible. I highly recommend Loan Depot an... Read More »
 
 
Business's response - on 3/28/2016
Thank you for your positive feedback. We're glad that Johnny and Christine were able to provide you with excellent service. Thank you for selecting us. Read More »
 
Review Posted 3/23/2016
Refinancing with LoanDepot couldn't have gone better
We had an excellent experience with a refinance that just closed on Feb. 26, 2016, only 30 days after first contacting Steve Knutson by phone. He was very professional and knowledgeable, gave us a quote quickly, and it never changed throughout the... Read More »
 
 
 
Review Posted 3/15/2016
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Loan Depot is Top Notch
James Chu could not have been more knowledgeable, patient, courteous and professional. His assistant, Tien, is wonderful, too. This is the first time we have done a refinance online and it was an extremely low stress process compared to past expe... Read More »
 
 
Business's response - on 3/16/2016
Thank you for your positive feedback. We're glad that Jason and Tien were able to assist you throughout the loan process. We truly value your business. Read More »
 
Review Posted 3/10/2016
Refinancing With Loan Depot Is Simply A Dream Come True
I have owned 3 houses and have gone through the refinancing process with various companies, but I must admit, that these folks have their stuff together. The process from start to finish was very quick and effortless. The folks were very knowledge... Read More »
 
 
 
Review Posted 3/2/2016
REFINANCE
JUST FINISHED A REFINANCE ON MY HOME. GOT A GREAT INTERIST RATE AND THE PEOPLE AT LOANDEPOT WERE VERY PROFESSIONAL AND GOT IT DONE QUICK. Read More »
 
 
 
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Additional Business Information
Hours   Monday - Friday 8:00am - 6:00pm PST Saturday 8:00am - 3:00pm PST Phone   (888) 337-6888 Address   26642 Towne Centre Drive
Foothill Ranch, CA 92610
Website   http://www.loandepot.com Email   CustomerCare@loandepot.com
Contact   Customer Service Other  
 
 
 
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