LoanDepot

4.5 star rating Rating - based on 1958 reviews & complaints
Licensed in all 50 states, loanDepot is an approved seller/servicer to Fannie Mae, Freddie Mac and Ginnie Mae and services a majority of the loans it originates. Its product lineup includes FHA, HARP, VA, and Jumbo loans.  
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LoanDepot Categories
Mortgage Services
Financial Services
Mortgage Loan Processors

          476593 visitors
Customer Reviews, Ratings & Complaints
Review Posted 10/16/2017
Alan Yu 949-470-6325
Alan did a great job taking care of us and our application. He was prompt in answering calls and emails and made sure to explain the process. We have had some hiccups during the application process, but he made sure to follow up with us through ev... Read More »
 
 
 
Review Posted 10/15/2017
Dennis Giakos (949-860-4791) - Loan Depot Review
Dennis was extremely helpful in working with us on our home loan. He spent a great deal of up-front time working with us explaining the process and options for various loan products that could work for our unique situation. This was for an out-of-... Read More »
 
 
 
Review Posted 10/12/2017
Zoya Jamil rocks
I took a chance on loandepot to redo my refinance and was assigned to Zoya Jamil. I have to say she rocks as she was always accessible and informative during the process. She made sure I had all the knowledge I needed and if I needed help was alwa... Read More »
 
 
 
Review Posted 10/6/2017
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Easy & quick
My name is John Peterson. I just worked with Mr Jalbert with Loan Depot. This is the easiest process I’ve ever walked through. The Customer Service is spot on and I also greatly appreciate the expertise. Thanks Loan Depot! Read More »
 
 
Business's response - on 10/6/2017
Thank you for sharing your experience at loanDepot with us! We are thrilled to hear that our team was able to make this process smooth and painless for you. We thank you for your business. Read More »
 
Review Posted 10/2/2017
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Dennis Giakos (949-860-4791) - Loan Depot Review
My name is Christene Gallego and I wanted to say this was the easiest loan I have ever applied for. Dennis Giakos and Julie Pang were great and helped me the whole way through the loan process. I would highly recommend both of them if anyone was a... Read More »
 
 
Business's response - on 10/3/2017
Thank you for sharing your loanDepot experience with us. It always makes our day when we hear how well our team has met or exceeded the expectations of our customers. We appreciate your business. Read More »
 
Review Posted 9/28/2017
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Loan Depot review
Loan Depot did an excellent job on our loan. Jennie Tammy was our contact and she called back many times before we decided to go and was very patient with us. Adrienne Johnson was was our loan processor and she was awsome answered many questions.... Read More »
 
 
Business's response - on 9/29/2017
Thank you so much for your feedback. We are happy to hear about the excellent customer service you received from both Jennie and Adrienne. We do apologize for any inconvenience you encountered throughout your loan process. We also appreciate your... Read More »
 
Review Posted 9/28/2017
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Dennis Giakos: 949-860-4791
Dennis was great. All around a wonderful experience, kept me informed the whole way. Jim Zanzucchi Read More »
 
 
Business's response - on 9/29/2017
Thank you for feedback. We are glad to hear what a great help Dennis was! We truly appreciate your business. Read More »
 
Review Posted 9/21/2017
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Johnny Lee
The loan officer was very professional and would be highly recommended He always called me back if I did not reach him . He answered any questions and always tried to help any way I needed. He broke down all parts of the loan professionally. The l... Read More »
 
 
Business's response - on 9/21/2017
Thank you so much for your feedback. We are glad Johnny was able to provide you excellent Customer Service, as that is taken very seriously at loanDepot. We thank you for your business. Read More »
 
Review Posted 9/20/2017
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Alan Yu - 949 470-6325
First and foremost, Alan Yu is the most knowledgeable Platinum Licensed Lending Officer I have ever worked with! He took the time to FULLY breakdown the entire process from start to finish. He was always available and if I left a voicemail, he qui... Read More »
 
 
Business's response - on 9/21/2017
Thank you so much for you feedback. We are thrilled to hear about the wonderful customer service that was provided by Alan. We will be sure to relay this onto his upper management. Thank you for your business, we look forward to working with you i... Read More »
 
Review Posted 9/15/2017
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Alan Yu 949-470-6325
We are so glad we decided to use Loan Depot for our refinance! Alan and Ricardo were so helpful and nice. They helped us with forms and computer problems etc. They explained everything that was going to happen and what we needed to do. They were v... Read More »
 
 
Business's response - on 9/19/2017
Thank you for your positive feedback. We're glad that Alan and Ricardo were able to provide you with excellent service.Thank you for selecting us! Read More »
 
Review Posted 9/13/2017
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VA REfinance with Dennis Giakos: 949-860-4791
I must say that I have never experienced such professionalism and friendly service in such a complex transaction as a VA refinance. Dennis Giakos was exceptionally well qualified and handled every aspect of the process with such efficiency until I... Read More »
 
 
Business's response - on 9/13/2017
We appreciate the time you took to provide us your great feedback. We're glad that Dennis was able to provide you with excellent service. Thank you for selecting us! Read More »
 
Review Posted 8/30/2017
Dennis Giakos: 949-860-4791
Dennis is great! Hands on and very knowledgeable. Thank you Dennis Read More »
 
 
 
Review Posted 8/29/2017
Dennis Giakos (949)860-4791
Dennis and his team went over and beyond to get my loan approved and wrapped up. Even with the difficulties that I produced he stuck with me until the end. A true finance partner who has earned my business forever. Thank You Dennis and Tannaz. Read More »
 
 
 
Review Posted 8/18/2017
Jenine and Joel Rock
I just refinanced my current loan depot mortgage with loan depot again due to their excellent service. Jenine Tamimi and Joel Douglas did outstanding job getting my refinance done in three weeks! I am in the mortgage industry and Loan Depot is hig... Read More »
 
 
 
Review Posted 8/17/2017
Nadia Jamil
Nadia was Fabulous! From the moment I got on the phone with Nadia to start the refinance process on our home loan, I truly felt that I was in the hands of a trustworthy, knowledgeable and patient lady. The entire refinance process was easy and I w... Read More »
 
 
 
Review Posted 8/16/2017
David & Jennifer
I have been through the process of 3 mortgages and 2 of those I ended up refinancing the loan. Of those 5 different financial institutions I have dealt with, David Dugan and Jennifer Newsted with LoanDepot have set the bar very high. I have never... Read More »
 
 
 
Review Posted 8/14/2017
ALAN YU (949) 470-6325
I am happy to write a positive review for my experience with Loan Depot and Alan Yu. This is actually my second re-finance of my mortgage and I contact Alan specifically to help me with the process. It was such a smooth transaction including the a... Read More »
 
 
 
Review Posted 8/13/2017
Johnny Lee 949-860-3348
I was very happy with Johnny Lee and Scott Crotty. They were very professional and answered any questions I had. They informed me of all the steps of what to expect. We closed a lot earlier than we expected. If I need to refinance in the future I... Read More »
 
 
 
Review Posted 8/1/2017
Review
I was very pleased with the service I received from James Chu, the loan officer and Tie Nguyen, the Senior Account Manager dealing with my refinance and cash out. All my calls were promptly returned and my concerns were dealt with. The loan closed... Read More »
 
 
 
Review Posted 8/1/2017
Alan Yu 949-470-6325
Alan was a pleasure to work with and got the job done in what was a very difficult home purchase. He was always very responsiveness and never failed to return my emails or calls promptly. I have nothing to say but good things about Alan and his as... Read More »
 
 
 
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Additional Business Information
Hours   Monday - Friday 8:00am - 6:00pm PST Saturday 8:00am - 3:00pm PST Phone   (888) 337-6888 Address   26642 Towne Centre Drive
Foothill Ranch, CA 92610
Website   http://www.loandepot.com Email   CustomerCare@loandepot.com
Contact   Customer Service Other  
 
 
 
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