Greenlight Loans

4.6 star rating Rating - based on 2153 reviews & complaints
Whether you are looking to purchase a home, refinance your primary, second or investment property, we make it easy to get the loan you need. We offer a wide range of personalizes mortgage options including: Conventional, FHA, HARP and Purchase loans.  
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Greenlight Loans Categories
Mortgage Services

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Customer Reviews, Ratings & Complaints
Review Posted 5/19/2015
Dallas S.
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. 0
EXCELLENT CUSTOMER SERVICE DANH BUI & KELLY DANG
I'd like to recognize my loan officer, Danh Bui and loan processor, Kelly Dang. They have worked so hard to provide me wonderful customer service and most of all a funded refinance loan. I have already recommended them to my closest friends. Thank... Read More »
 
 
Business's response - by GL Consumer Affairs - on 5/19/2015
Dallas - Greenlight Loans thanks you so much for your positive feedback on the service you received with our company. GL is always pleased to hear how our customers were provided with excellent service and an enjoyable experience. Danh Bui and Kel... Read More »
 
Review Posted 2/8/2016
Aron F.
Outstanding service; quick and reliable; and professional and friendly
My entire procss with Coleman Gibb and Ashley De-soza was just fantastic! I really appreciated all of their help and discussions to get me approved for my Re-Finance. They are a great team of professionals; and this was my first time and they all... Read More »
 
 
 
Review Posted 2/6/2016
Shirley G.
Happy Lady in Detroit
Thank you both-Paul Lee & Jenny Vo. I am pleased with the service you both provided. Read More »
 
 
 
Review Posted 2/2/2016
Rita H.
Excellent experience
I just completed refinancing my mortgage through Nationstar and Greenlight Loans. Loan officer June King represented Nationstar, and Tracy Proeung, Greenlight. Both were extremely professional and helpful, answering phone calls and emails promptly... Read More »
 
 
 
Review Posted 2/2/2016
Jackie T.
THANK YOU Gaitree Shanahan and Shelby Fischer!!
These two girls provided the BEST customer service! They were both very friendly, professional, and a real pleasure to work with. They were most helpful in making the refinance process quick, and easy. A big THANK YOU to Gaitree and Shelby. Read More »
 
 
 
Review Posted 2/1/2016
Beverly L.
I'm Happy!
Really happy with the service provided Gary Dawson and Desiree Early in facilitating my refinance. From application to execution, they were professional and a joy to work with. Read More »
 
 
 
Review Posted 1/30/2016
James R.
Thanks Veronica Ramirez and Kash Tavoli !!!
I'd like to compliment Veronica Ramirez and Kash Tavoli for the excellent service they provided during my refinance. I am very pleased with the level of service provided by Greenlight Loans. Verionca and Kash's professionalism and ability to get m... Read More »
 
 
 
Review Posted 1/30/2016
Susan S.
NO STRESS REFINANCE!
I WORKED WITH JUANITA GONZALES AND DAYMOND JOHNSON ON A REFINANCE OF MY MORTGAGE AND WAS A NO STRESS SITUATION AND COMPLETED IN RAPID TIME. THEY, ESPECIALLY JUANITA, ALWAYS ANSWERED MY EMAILS, PHONE CALLS WITHIN 24 HOURS AND I GOT WHAT I WANTED. A... Read More »
 
 
 
Review Posted 1/29/2016
DIANA C.
Refinance
So from the first email to the final closing, Anthony Clark and Michelle Avina were professional, friendly, and quick to respond to any and all questions, problems, and corresspondence. I have purchased or refinanced many loans in my lifetime, and... Read More »
 
 
 
Review Posted 1/29/2016
Richard A.
Awesome job by Loan Agent Max Barillas and Closing Coordinator Jana Kiemm!!!
My loan took a little longer than normal but from the first day I started the process it was a pleasure working with Max Barillas and Jana Kiemm. They guided me through the loan process with excellent knowledge and customer service. I would highly... Read More »
 
 
 
Review Posted 1/29/2016
linda w.
A stressful experience made easy!
We had a wonderful experience working with Jay Nie and Hanh Nguyen at Greenlight. They both went out of their way to make what is often considered a stressful experience so pleasant! They were both very fast to respond to questions and concerns an... Read More »
 
 
 
Review Posted 1/27/2016
Arlene H.
My experience - bad, then good
I cannot give Greenlight 5 stars because my initial interaction with loan processor Ronney Johnson was miserable to say the least. He was a master at dragging things out; non-responsive, asked more than one time for documents already provided and... Read More »
 
 
 
Review Posted 1/26/2016
Mai L.
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. 0
Excellent Customer Service - Hanh Nguyen
Hanh was amazing to work with. She helped me every step of the process and was extremely patient with me. She took her time and explained the process. Hanh is very professional and personable, she treated me like a person and not just a loan numbe... Read More »
 
 
Business's response - by GL Consumer Affairs - on 1/26/2016
Mai – Greenlight Loans is pleased to hear that you received courteous and efficient service during the refinance of your home loan. Hanh Nguyen enjoys presenting our customers with the best refinance options available to them. Establishing a trust... Read More »
 
Review Posted 1/25/2016
Gary W.
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. 0
Special Thanks Cindy Dang and Brandon Gibson.
I want to thank both Cindy Dang and Brandon Gibson for the excellent job an the professionalism they both provided. I'm more then happy with the service and would recommend Greenlight/Nationstar to friends and family. Thank You Gary Williams Read More »
 
 
Business's response - by GL Consumer Affairs - on 1/26/2016
Gary - Thank you so very much for your positive review and recommendation. Greenlight Loans is one of the nation’s top leading mortgage agencies in the nation with extremely knowledgeable mortgage professionals such as Cindy Dang and Brandon Gibso... Read More »
 
Review Posted 1/23/2016
John J.
. 1
. 0
Excellant Job
I want to commend Thai Tran and John Mackay on the Professional and Respectful way my application was obtained and processed. Refinancing a Mortgage is no less nerve racking than obtaining your first one. Thai was very professional and personable... Read More »
 
 
Business's response - by GL Consumer Affairs - on 1/26/2016
John - Greenlight Loans is pleased to hear that you had an amazingly smooth refinance experience with our company. As you put it, John Mackey and Thai Tran make a great team! Any customer fortunate enough to work with these two mortgage profession... Read More »
 
Review Posted 1/22/2016
Maricile M.
. 1
. 0
Outstanding Service from Dan Miller and Thai Tran
I had such a great experience working with Thai and Dan for my refinance process. All of the necessary steps and specific information were explained to me so that I understood and they both were readily accessible to me. I was able to contact them... Read More »
 
 
Business's response - by GL Consumer Affairs - on 1/26/2016
Maricile – Many thanks for taking the time out of your busy schedule to post this positive review. Dan Miller and Thai Tran work wonderfully together and do their very best to provide 100% satisfaction to all of our customers. They will be so happ... Read More »
 
Review Posted 1/22/2016
Caron and Mike E.
. 1
. 0
Excellent service form Cindy Dang and Casey Cummings!
It has been a pleasure having Cindy Dang and Casey Cummings work with us our refinance. They were extremely helpful and professional. It whole process flowed smoothly. Great experience. Mike and Caron E. Read More »
 
 
Business's response - by GL Consumer Affairs - on 1/26/2016
Caron and Mike - Thanks for your positive review and patronage. As you mentioned, Cindy Dang and Casey Cummings make a highly professional team who always aim to provide our customers with a positive refinance experience. Greenlight Loans apprecia... Read More »
 
Review Posted 1/20/2016
Jack H.
. 1
. 0
Couldn't have done this without Dolores Taula and Karin Martins help!
I won an auction for a foreclosed property and had never done anything like this in the past. When I contacted Dolores Taula at GreenLight, she spent all the time needed and walked me through every step to qualify and apply for the financing I nee... Read More »
 
 
Business's response - by GL Consumer Affairs - on 1/26/2016
Jack – Thank you for acknowledging the efforts put forth on your behalf. Greenlight Loans is proud to hear that Dolores Taula and Karin Martin are providing our customers with friendly, prompt and professional service. No matter how easy or diffic... Read More »
 
Review Posted 1/20/2016
Jason R.
. 1
. 0
EXCELLENT SERVICE FROM ADAM KEY and LEKESHIA GRANT
Adam and Lekeshia were both terrific, answering any and all questions I had. And I did have a number. The process took longer than I anticipated, through no fault of mine or Adam and Lekeshia's. The underwriter was the only issue I encountered and... Read More »
 
 
Business's response - by GL Consumer Affairs - on 1/26/2016
Jason – Greenlight Loans appreciates you trusting our company with the refinance of your rental property. It is the efforts of Adam Key and Lekeshia Grant who made this processes pleasant for you. These two mortgage professionals ensure that our c... Read More »
 
Review Posted 1/18/2016
Andrew T.
. 1
. 0
EXCELLENT SERVICE DUE TO SUPERIOR CUSTOMER SERVICE
I have worked over the last 17 years in The Aviation Industry which demands the highest standards of professionalism and due to this my expectations are never quite met in dealing with financial Institutions especially when it comes to Honesty,Int... Read More »
 
 
Business's response - by GL Consumer Affairs - on 1/26/2016
Andrew – First and foremost, thank you for your remarkable recognition! Jackie Brainard and Maria Vu make an excellent team who communicate effectively in order to acquire a smooth effective loan closing. With Maria's amazing knowledge of numerous... Read More »
 
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Additional Business Information
Hours   Monday - Friday 7:00 a.m. - 7:00 p.m.
Saurday 9:00 a.m. - 3:00 p.m.
Phone   (866) 663-2783 Address   18200 Von Karman Ave Suite 300
Irvine, CA 92612
Website   http://www.greenlightloans.com Email   apham@greenlightloans.com
Contact   Alex Pham Other  
 
 
 
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