Greenlight Loans

4.6 star rating Rating - based on 2239 reviews & complaints
Whether you are looking to purchase a home, refinance your primary, second or investment property, we make it easy to get the loan you need. We offer a wide range of personalizes mortgage options including: Conventional, FHA, HARP and Purchase loans.  
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Greenlight Loans Categories
Mortgage Services

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Customer Reviews, Ratings & Complaints

Review Posted 5/19/2015
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EXCELLENT CUSTOMER SERVICE DANH BUI & KELLY DANG
I'd like to recognize my loan officer, Danh Bui and loan processor, Kelly Dang. They have worked so hard to provide me wonderful customer service and most of all a funded refinance loan. I have already recommended them to my closest friends. Thank... Read More »
 
 
Business's response - by GL Consumer Affairs - on 5/19/2015
Dallas - Greenlight Loans thanks you so much for your positive feedback on the service you received with our company. GL is always pleased to hear how our customers were provided with excellent service and an enjoyable experience. Danh Bui and Kel... Read More »
 
Review Posted 5/27/2016
Professional Service!
Thank you Ronnie Friedman and Shelby Fischer for helping me with the re-fi & cash out on my primary residence here in Florida. You both were great! I can't say enough about your timely responses to any of my questions or concerns. Smooth and easy... Read More »
 
 
 
Review Posted 5/26/2016
Thanks!
Jason Myles and Tina Nguyen helped me get a refinance on my home. I had some trouble because every time I talked to Jason the amounts changed. He told me it was because our real estate taxes went up, but I was getting a little anxious about so man... Read More »
 
 
 
Review Posted 5/26/2016
Wonderful Experience
I would like to thank my loan officer, Viet Nguyen, and my loan processor, Jana Kiemm, for absolutely fabulous service. I was hesitant to refinance because I anticipated a long and bureaucratic experience, but what a wonderful surprise to work wit... Read More »
 
 
 
Review Posted 5/24/2016
Quick and Smooth
It was a pleasant surprise that the refi went so smoothly. Marian Vu and Olivia Calderon helped me along the way. I only wish I had done this sooner. Read More »
 
 
 
Review Posted 5/24/2016
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Thank you very much, Dan Miller and Kimson Hillibaugh of Nationstar Mortgage LLC & Greenlight Loans
The refinance experience with Nationstar Mortgage LLC & Greenlight Loans was great. I am always apprehensive dealing with agents but they made it easier for me to understand and was stress-free. I like to specially thank Dan Miller and Kimson Hill... Read More »
 
 
Business's response - by GL Consumer Affairs - on 5/24/2016
Juliet - Greenlight Loans would like to thank you for your kind review. GL always strives to provide our customers with outstanding customer service. As you mentioned, Dan Miller and Kimson Hollibaugh each have a remarkable ability in making our c... Read More »
 
Review Posted 5/23/2016
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First Class Customer Service!
It was a pleasure working with Terry Garza. She was prompt to return my calls, answer my million questions, and made the whole process easy!!! EXCELLENT customer service! Thank you Terry! Read More »
 
 
Business's response - by GL Consumer Affairs - on 5/24/2016
Kimberly - Thank you for such a great testimonial on your experience with Greenlight Loans. Terry Garza will be honored to hear that you valued the high level of customer service and care that was provided. The best praise GL can receive is a refe... Read More »
 
Review Posted 5/22/2016
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Great job Andy Phan and Hieu Doan
We recently refinance our mortgage and thanks to Andy and Hieu the entire process was quick and easy, excellent customer service, I will recommend Greenlight Read More »
 
 
Business's response - by GL Consumer Affairs - on 5/24/2016
Raul - Greenlight Loans is delighted that your experience with our mortgage professionals: Andy Phan and Hieu Doan reached above and beyond your expectations. Here at GL we strive to provide our customers with exceptional customer service which en... Read More »
 
Review Posted 5/19/2016
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Excellent Customer Service
I would like to recommend Greenlight for their excellent customer service. I was very fortunate that Roque Manibusan and Bryan Nguyen provided their assistance in such courteous and professional manner making it a smooth and very efficient process... Read More »
 
 
Business's response - by GL Consumer Affairs - on 5/24/2016
Rosalia - Many thanks for taking the time out of your busy schedule to post this positive review. Roque Manibusan and Brian Nguyen work wonderfully together and do their very best to provide 100% satisfaction to all of our customers. They will be... Read More »
 
Review Posted 5/19/2016
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Customer review from Charles & Deborah Harris
I found Denise Kastanas and Daniel Menchaca not only just friendly and courteous, extremely knowledgeable people. They made what is normally confusing, often complicated and time consuming process almost simple. I will highly recommend Greenlight... Read More »
 
 
Business's response - by GL Consumer Affairs - on 5/24/2016
Charles - As you have experienced our dedicated staff will do everything it takes to make this a quick and easy process for you. Denise Kastanas and Daniel Menchaca make a great team. We are very proud to have the both of them as part of Greenligh... Read More »
 
Review Posted 5/19/2016
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Review from James Woods
I received Excellent customer service from both Nelson Orellana and Jenny Vo. It is a pleasure to be doing business with these friendly,courteous and knowledgeable people. I have been treated very nice by these people. I would recommend Greenlight... Read More »
 
 
Business's response - by GL Consumer Affairs - on 5/24/2016
James - Thank you so very much for your positive review and recommendation. Greenlight Loans is one of the top leading mortgage agencies in the nation with extremely knowledgeable mortgage professionals such as Nelson Orellana and Jenny Vo. Thank... Read More »
 
Review Posted 5/18/2016
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Excellent Customer Service Skills
Thanks to Jason Myles and Patti Fukushima for helping me through the refinance process. They were very helpful and patient, and made the process feel so easy. I must also add that the notary that came to my home was very nice and professional. I h... Read More »
 
 
Business's response - by GL Consumer Affairs - on 5/24/2016
Michael - Greenlight Loans is pleased to hear that your experience with our company was a pleasant one. Jason Myles and Patti Fukushima make a wonderful team and will be happy to hear of your testimonial. Thank you again for your sensational revie... Read More »
 
Review Posted 5/17/2016
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Refinance with Brandon Gibson/Kim Tran
Both these reps were polite, helpful, and easy to work with. They made the entire refinance process painless and swift. Read More »
 
 
Business's response - by GL Consumer Affairs - on 5/24/2016
Nay – Thank you so much for your positive review and appreciation. Greenlight Loans is happy to have Brandon Gibson and Kim Tran representing GL in such a positive light. They will proud to know that you appreciated all their hard work. Thank you... Read More »
 
Review Posted 5/17/2016
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Refinance with Dan Miller and Adriana Gonzalez
I just had the pleasure of working with Dan Miller and Adriana Gonzalez. They are great team and were able to answer all of my questions and helped make this a seamless process. Read More »
 
 
Business's response - by GL Consumer Affairs - on 5/24/2016
Patricia - Greenlight Loans appreciates your positive review and business. Dan Miller and Adriana Gonzalez are true mortgage professionals who understand the importance of communication. They will be happy to hear of your testimonial. Read More »
 
Review Posted 5/15/2016
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Excellent Refinance Experience with Francesca Catibayan and Casey Cummings
Francesca Catibayan and Casey Cummings were a fantastic team to work with. Their customer service was excellent. They always responded quickly to any questions or concerns I had. They kept me informed every step of the way. Francesca worked very l... Read More »
 
 
Business's response - by GL Consumer Affairs - on 5/24/2016
Christina - We thank you for your positive feedback and business. Greenlight Loans is always happy to hear how our customers were presented with outstanding service and care. As you pointed out, Francesca Catibayan and Casey Cummings give our cust... Read More »
 
Review Posted 5/14/2016
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Shelby Fischer and Damar Dumas
The refinance of our home was handled with the most efficient manner. The knowledge of Damar Dumas and Shelby Fischer made the process a pleasant experience. I recommend them both highly. They are an asset to Greenlight Loans. SRG Arizona Read More »
 
 
Business's response - by GL Consumer Affairs - on 5/24/2016
Sherron - Thank you for taking time out of your valuable day to show appreciation towards Shelby Fischer and Damar Dumas. Greenlight Loans is definitely thrilled to have them on our team as they both always strive to make a home loan process as se... Read More »
 
Review Posted 5/13/2016
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Great refinance experience
I figured it would be a horrifying experience to get refinanced for a 15yr. I have had 2 other home mortgages that were terrible experiences in acquiring. Both times, I felt my finances and privacy had been run through the wringer. For this reason... Read More »
 
 
Business's response - by GL Consumer Affairs - on 5/24/2016
V.P. - As you have experienced our committed mortgage professionals will do everything it takes to make this a fast and easy process for you. Jason Trant and Mark Chang make a great team by showing a consistent dedication to each and every borrowe... Read More »
 
Review Posted 5/11/2016
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Excellent Service with Rita Lim And Alexander Nguyenlien - Refinanced Home for Lower Interest Rate
I received Excellent service from Rita Lim and Alexander Nguyenlien. The whole process went very smooth all my questions were answered and I felt confident I was making a good decision. They both were very nice, kind, positive, up beat, patient an... Read More »
 
 
Business's response - by GL Consumer Affairs - on 5/24/2016
Marianne - Thank you for such a great testimonial on your experience with Greenlight Loans. Rita Lim and Alexander Nguyenlien will be proud to hear that you appreciated their high level of customer service and dedication. Greenlight is delighted t... Read More »
 
Review Posted 5/9/2016
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Excellent customer service Hao Khuu
Hao Khuu took good care of me and i'm sure he will take good care of you as well. I just wish he could have helped throughout the whole process and not just the beginning. He follows up and follows thru professionally. Read More »
 
 
Business's response - by GL Consumer Affairs - on 5/24/2016
Matt - Greenlight Loans appreciates your business and your review. As you pointed out, Hao Khuu always dedicates himself to ensuring our customer’s 100% satisfaction. Thank you once again for your testimonial and for trusting us with your home loa... Read More »
 
Review Posted 5/6/2016
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Great service from Jason Myles and Jessica Taylor
Very fast and easy to work with. Thanks! Read More »
 
 
Business's response - by GL Consumer Affairs - on 5/24/2016
J.Y. - Greenlight Loans is delighted to hear that you had a positive and quick experience. Jason Myles and Jessica Taylor do a fantastic job in helping our customers reach their financial goals. GL thanks you for your wonderful review! Read More »
 
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Additional Business Information
Hours   Monday - Friday 7:00 a.m. - 7:00 p.m.
Saurday 9:00 a.m. - 3:00 p.m.
Phone   (866) 663-2783 Address   18200 Von Karman Ave Suite 300
Irvine, CA 92612
Website   http://www.greenlightloans.com Email   apham@greenlightloans.com
Contact   Alex Pham Other  
 
 
 
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