Southern California Edison Company

1.8 star rating Rating - based on 5 reviews & complaints
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Customer Reviews, Ratings & Complaints
Complaint Posted 6/18/2012
Suzanne D.
VERY ill trained customer service agents
I have been trying to rectify, with monthly friendly patient let them do what they can to correct the problem phone calls on a mistake THEY made for three months ... and today was the final straw. In April my LEVEL PAY sum went up. I called to h... Read More »
Review Posted 2/9/2011
Mike M.
Review 2/9/2011
I've worked for Southern California Edison for over 15 yrs.. In the field and in the office... I would like to take the time to explain to people some facts that NO one understands about what we do.. At Edison we strive for Excellent Customer Sati... Read More »
Complaint Posted 5/19/2010
Sarah U.
Review 5/19/2010
I am disgusted and appalled at the level of customer service received from Southern California Edison, and the worst thing about this is that they have a total monopoly and can basically do whatever they like without any kind of recourse or accoun... Read More »
Complaint Posted 3/17/2010
Tami B.
Review 3/17/2010
In 2005 I was in a bad way and had my electricity turned off. I paid a$300 deposit to them to turn on my lights. It is now 2010 and they are playing games with my deposit. I've called no less than 10 times in the 3 months and every "customer servi... Read More »
Complaint Posted 1/12/2010
Chris W.
Review 1/12/2010
SCE has difficulties with crediting customer payments. Some payments never gets posted. others get posted to the wrong account. Moreover, we have had issues with estimated usage bills instead of actual bills based on usage.

You really need to c... Read More »
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Additional Business Information
Hours   Phone   (626) 302-2838 Address   P.O. Box 800 Consumer Affairs/Quad 1-D
Rosemead, CA 91770
Website Email
Contact   Laurie Monck Other  
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