1.4 star rating Rating - based on 90 reviews & complaints is an online travel agency uniquely focused on international travel. Since 2007, the company has been committed to providing travelers with the most comprehensive set of airlines, fares and flights, allowing people to experience popular, w  
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Customer Reviews, Ratings & Complaints
Review Posted 11/10/2017
Vayama - NOT reliable!!!
Extremely irresponsible customer service. NOT WORTH RISKING YOUR HARD EARNED MONEY WITH VAYAMA!!! First I receive notification from Vayama that itinerary has changed. Guess what....layover changed from 2hrs to 11 hrs. That is very inconvenient for... Read More »
Review Posted 8/17/2017
Don't Use!!
Don't use this if there are any other options! Rules only when eticket is sent not while booking. Customer Service agents are rude! Read More »
Complaint Posted 5/14/2017
Whether overt fraud or criminal incompetence makes no difference
I recently tried booking a trip from -- I don't normally use 3rd parties, but when I have, I've had no problems on those occasions I don't book directly with the airline. I don't normally do reviews either. They interpreted my asking f... Read More »
Complaint Posted 3/8/2017
Worst Travel Experience
buyer beware! check their ratings before booking!!!!!!!! if you miss your flight like i did, you are screwed! took them a whole week to book me on a flight after talking to 8 different representatives who were all telling me to just wait that it... Read More »
Complaint Posted 2/24/2017
Bad experience with Vayama
I am posting this here to know if I can get any refund of my tickets that I could not use. Though Vayama gave me better deal for the tickets, their customer service is very bad. I booked three round tickets (booking no: LN2TJ2) for my family (me... Read More »
Complaint Posted 4/14/2016
Completely Disappointing. DO NOT use VAYAMA
I have called customer service to make some corrections in my name. First time when I called from US (time 8PM) and I got information that the name changing team will be available only after 2PM and asked me call back. I waited till 2am US time an... Read More »
Complaint Posted 4/12/2016
absolutely the worst customer service travel agency
I booked tickets with them to go to Italy with my son. There was a problem with the flight. they did not refund the money or even offer me a credit. They seem to make a habit out of taking peoples hard earned money but won't work with their custom... Read More »
Complaint Posted 4/10/2016
First and last time I use this company
My flight was incorrectly booked by this company. They said it was my fault and I ended up losing $1000.00 Terrible service, no help and an absolute disaster!! Read More »
Complaint Posted 12/17/2015
The worst travel agency ever
I missed my flight, and they refuses not just to reschedule my flight, but to refund me back. Thanks to them i had to pay 1500 dollars to book another ticket. Read More »
Complaint Posted 6/3/2015
Horrible experience. Stay away.
I really regret booking through Vayama. After ticketing my flight, I found that I was not able to select seats on any of my flights. I went to the airline websites and also called the airlines and was told that the class of fare does not allow me... Read More »
Complaint Posted 5/13/2015
worst experience ever!!! stay away from these idiots!
I have purchased airplane ticket through Kayak but was redirected to Vayama website. I have received itinerary right away so it didn’t even cross my mind something could go wrong. I have received a phone call after 5 days from Vayama representat... Read More »
Complaint Posted 4/11/2015
After getting home from a trip that took 30 hours and had a little time to think I am sure this company earn their money on people's mistakes and misfortune. Heartless, worse than a bank that earn money on fees and interest. I just do not understa... Read More »
Complaint Posted 3/30/2015
Horrible, Rigid, not at all customer friendly Vayama
I have booked Air India tickets from JFK -> DEL from Vayama for my family and I booked my tickets (same) from priceline travel date April 17. Plan was certain but we just got notice related to our visa and because of that we are not able to trav... Read More »
Complaint Posted 12/23/2014
Terrible company. Told me they were charging me a $50 cancellation fee, then they double-charged me a total of $105. They promised to refund the charge if I supplied them with certain information, then they failed to refund it. When I called them... Read More »
Complaint Posted 4/3/2014
Save yourself the hassle and heartache. Don't think that saving $100 with Vayama will get you anywhere! We booked a flight to Paris and Spain for an April 2014 departure via Vayama thinking that we were going to save a couple hundred dollars, but... Read More »
Complaint Posted 1/24/2014
Don't Use Vayama
Due to Vayama's computer glitch I now have two tickets for myself on the same days. Since the tickets aren't absolutely identical, Vayama customer service people can't figure out how to cancel one of the bookings and refund me ~$1000. Sorry, Vayam... Read More »
Complaint Posted 7/27/2013
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Over 70 Reviews - Most reviewers have given the lowest possible score - Do NOT use Vayama
The overwhelming majority of people on this site have given Vayama the lowest possible score. Based on my experience, I 100% share their views – This Company is a complete mess. Vayama is the absolute worst online travel agency I’ve ever dealt wit... Read More »
Business's response - by David R.on 7/29/2013
Dear BC- Thank you for your review and your feedback. I have reviewed the reference number that you provided, and was able to locate the source of the problem. I will follow up with you via email on Monday or Tuesday. I apologise for any inconven... Read More »
Complaint Posted 7/10/2013
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Terrible customer service
Do not use Vayama. I will not bore you with yet another sob story, but will let you know that the negative reviews of this site are correct. The discount they provide on airfare is not without a price. DON"T DO IT! Read More »
Business's response - by David R.on 7/11/2013
Hi Heather, I'm sorry that you had a negative experience with Vayama. Please email with your trip ID so we may assist you further. Thank you Read More »
Complaint Posted 6/12/2013
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Vayama is Horrible
I highly suggest you do not use Vayama. I have been treated horribly by them. If you are expecting any kind of customer support or flexibility when airlines change their flight, do not use Vayama. I have been hung up on 3 times by rude customer se... Read More »
Business's response - by David R.on 6/12/2013
Gram, I am sorry that you had a negative experience with us. I would like to review your reservation and work toward a resolution with you. Please email with your trip ID, and subject ATTN: Ashleigh Thank you - Ashleigh Read More »
Complaint Posted 5/22/2013
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Is Vayama a scam ?
I booked a ticket from Vayama, via Kayak, in March, for a April trip to India. I had to cancel it, and wanted to reschedule to June. Since April, till today (3rd week of May), Vayama has leading me to circles. Each time I give them the itinerary,... Read More »
Business's response - by David R.on 5/23/2013
Hi Riyaz, I believe our customer service agents have been working with you via email. Please email if you are in need of further assistance. - Ashleigh Read More »
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Additional Business Information
Hours   Phone   (650) 963-1028 Address   1975 W El Camino Real #204
Mountain View, CA 94040
Website Email
Contact   David Rush Other  
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