1.4 star rating Rating - based on 81 reviews & complaints is an online travel agency uniquely focused on international travel. Since 2007, the company has been committed to providing travelers with the most comprehensive set of airlines, fares and flights, allowing people to experience popular, w  
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Customer Reviews, Ratings & Complaints
Complaint Posted 6/3/2015
J M.
Horrible experience. Stay away.
I really regret booking through Vayama. After ticketing my flight, I found that I was not able to select seats on any of my flights. I went to the airline websites and also called the airlines and was told that the class of fare does not allow me... Read More »
Complaint Posted 5/13/2015
Marina C.
worst experience ever!!! stay away from these idiots!
I have purchased airplane ticket through Kayak but was redirected to Vayama website. I have received itinerary right away so it didn’t even cross my mind something could go wrong. I have received a phone call after 5 days from Vayama representat... Read More »
Complaint Posted 4/11/2015
yuval s.
After getting home from a trip that took 30 hours and had a little time to think I am sure this company earn their money on people's mistakes and misfortune. Heartless, worse than a bank that earn money on fees and interest. I just do not understa... Read More »
Complaint Posted 3/30/2015
Prashant S.
Horrible, Rigid, not at all customer friendly Vayama
I have booked Air India tickets from JFK -> DEL from Vayama for my family and I booked my tickets (same) from priceline travel date April 17. Plan was certain but we just got notice related to our visa and because of that we are not able to trav... Read More »
Complaint Posted 12/23/2014
marc h.
Terrible company. Told me they were charging me a $50 cancellation fee, then they double-charged me a total of $105. They promised to refund the charge if I supplied them with certain information, then they failed to refund it. When I called them... Read More »
Complaint Posted 4/3/2014
Jane L.
Save yourself the hassle and heartache. Don't think that saving $100 with Vayama will get you anywhere! We booked a flight to Paris and Spain for an April 2014 departure via Vayama thinking that we were going to save a couple hundred dollars, but... Read More »
Complaint Posted 1/24/2014
Deborah S.
Don't Use Vayama
Due to Vayama's computer glitch I now have two tickets for myself on the same days. Since the tickets aren't absolutely identical, Vayama customer service people can't figure out how to cancel one of the bookings and refund me ~$1000. Sorry, Vayam... Read More »
Complaint Posted 7/27/2013
b c.
. 1
. 0
Over 70 Reviews - Most reviewers have given the lowest possible score - Do NOT use Vayama
The overwhelming majority of people on this site have given Vayama the lowest possible score. Based on my experience, I 100% share their views – This Company is a complete mess. Vayama is the absolute worst online travel agency I’ve ever dealt wit... Read More »
Business's response - by David R.on 7/29/2013
Dear BC- Thank you for your review and your feedback. I have reviewed the reference number that you provided, and was able to locate the source of the problem. I will follow up with you via email on Monday or Tuesday. I apologise for any inconven... Read More »
Complaint Posted 7/10/2013
heather y.
. 1
. 0
Terrible customer service
Do not use Vayama. I will not bore you with yet another sob story, but will let you know that the negative reviews of this site are correct. The discount they provide on airfare is not without a price. DON"T DO IT! Read More »
Business's response - by David R.on 7/11/2013
Hi Heather, I'm sorry that you had a negative experience with Vayama. Please email with your trip ID so we may assist you further. Thank you Read More »
Complaint Posted 6/12/2013
Gram T.
. 1
. 0
Vayama is Horrible
I highly suggest you do not use Vayama. I have been treated horribly by them. If you are expecting any kind of customer support or flexibility when airlines change their flight, do not use Vayama. I have been hung up on 3 times by rude customer se... Read More »
Business's response - by David R.on 6/12/2013
Gram, I am sorry that you had a negative experience with us. I would like to review your reservation and work toward a resolution with you. Please email with your trip ID, and subject ATTN: Ashleigh Thank you - Ashleigh Read More »
Complaint Posted 5/22/2013
Riyaz S.
. 1
. 0
Is Vayama a scam ?
I booked a ticket from Vayama, via Kayak, in March, for a April trip to India. I had to cancel it, and wanted to reschedule to June. Since April, till today (3rd week of May), Vayama has leading me to circles. Each time I give them the itinerary,... Read More »
Business's response - by David R.on 5/23/2013
Hi Riyaz, I believe our customer service agents have been working with you via email. Please email if you are in need of further assistance. - Ashleigh Read More »
Complaint Posted 4/2/2013
Joseph R.
. 1
. 0
Bad... Poor... Unresponsive... Difficul to to deal with and reserve seats etc... AVOID! Read More »
Business's response - by David R.on 4/2/2013
Joseph- You haven't provided a lot of information regarding your booking. Seats and other requests can easily be handled via email or by phone. Please keep in mind that some airlines may charge for advance seating, so the airline would need to be... Read More »
Complaint Posted 3/25/2013
Fortune A.
. 1
. 0
Vayama Had i know? Why are you people greedy? You will never make it Unless you change your way of attiudes to your customers and being fair to them. Am writting this because i am 100% disappointed in you. I have planned that if everything goes we... Read More »
Business's response - by David R.on 3/25/2013
Fortune- I am sorry that you are so frustrated with your Vayama experience. Making changes to tickets can be expensive, I would like to review your reservation in depth. Please email with ATTN: Ashleigh as the subject and refer... Read More »
Complaint Posted 3/23/2013
Rebecca L.
. 1
. 0
change of plans? it's going to REALLY cost you with Vayama
Back in November, I booked a round-trip flight for my daughter from Boston to Johannesburg for a research expedition in July-August. Months later, she got a job for next school year. Unfortunately, the training period overlaps with her original tr... Read More »
Business's response - by David R.on 3/23/2013
Rebecca- Thank you for your feedback. At the time of booking we do advise the fees on making changes, including the Vayama service fee and ay airline penalty that may be up to $400, and any additional difference in fare. Vayama charges a service... Read More »
Complaint Posted 3/19/2013
karen a.
. 1
. 0
$2600 down the drain with vayama
Well, actually $3100, because when I rebooked through Travelocity, prices had gone up. Made reservations for myself and minor son. As I filled out the info, there was no place to put the info for my son's ticket, so I was charged for 2 tickets for... Read More »
Business's response - by David R.on 3/19/2013
Hi Karen- I'd like to review your reservation, please email so I can take a closer look. When you make a booking on and enter in the number of travelers you are given the spaces to fill out the names, so I'm not cle... Read More »
Complaint Posted 2/21/2013
Sarah R.
. 1
. 0
The worst!!
Working with Vayama has literally been the worst travel experience I have had ever. Do to some visa issue I was unable to take a flight in December. Now I am trying to re-book my flight for March. The representatives at Virgin said I should be abl... Read More »
Business's response - by David R.on 2/21/2013
Hi Sarah, I have received your email and will follow up with you regarding your experience with Vayama. - Ashleigh Read More »
Complaint Posted 2/10/2013
Mirtes H.
. 1
. 0
Vayama SUCK!! Stay AWAY! There are more reliable agencies online...
I was looking for a good deal to London. Came across a Vayama rate for Virgin Atlantic Premium Economy flight. I booked it. When I received the "Booking Confirmation" via email, it had a disclosure that if my travel plans changed, it was "easy" to... Read More »
Business's response - by David R.on 2/26/2013
Hello- I apologise for the negative experience you had with us. I'd like to check the details of your reservation. Please email me at with your trip ID. - Ashleigh Read More »
Complaint Posted 1/13/2013
. 1
. 0
Definitely one of the worst
As a previous reviewer said, Vayama really is one of the worst online travel agents out there. I had a schedule change (which added an additional 24 hour layover on my trip) that resulted in more than 20 emails back and forth and hours on the phon... Read More »
Business's response - by David R.on 1/14/2013
Hello- Thank you for your feedback. I apologize for the confusion surrounding your booking, this is certainly not the expectation. Please email us at ATTN: Ashleigh with your trip ID and a summary of your query (or just menti... Read More »
Complaint Posted 12/15/2012
RedTail S.
. 1
. 0
Consistently among the worst
Vayama are among the worst of all time. My evidence, and that of numerous others, shows that when schedule or flight number changes occur, Vayama are unwilling to/incapable of fixing the problem. This leads to dropped sectors and soon, to complet... Read More »
Business's response - by David R.on 12/17/2012
Hello- Please email with your trip ID so we can assist. Read More »
Complaint Posted 12/8/2012
Benjamin H.
. 1
. 0
Their customer service is a joke and will not help in any way to resolve problems. Bought a ticket and when it went to the credit card website to confirm the page did not ever load. As soon as this happened I call customer service (50 wait time o... Read More »
Business's response - by David R.on 12/17/2012
Benjamin- We have followed up with you via email. Thank you- Ashleigh Read More »
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Additional Business Information
Hours   Phone   (650) 963-1028 Address   1975 W El Camino Real #204
Mountain View, CA 94040
Website Email
Contact   David Rush Other  
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