TrustLink News for Bank of America Home Loans

Faustine B. posted a review

Tue, 20 Sep 2022 00:00:00 GMT

There's so many credit companies that will only steal your information and money without providing the service. Whereas i have found a better alternative that gives result and works 100%, If you need a credit specialist organization who can increase your credit scores, delete hard inquiries, input good trade lines, loan you up to 200k and much more then email synodx @ tutanota . com Read More »

kathy c. posted a review

Wed, 03 Apr 2013 00:00:00 GMT

the worst service I have ever seen from a Bank in my life.. and these people get commission off of this terrible service..The people that work for you do not answer emails do not call people back as it states on their message. They screwed up my brothers closing date because of the incompetence of these people that were working on it ..the title company called this guy 3 times and never got a call back , when i called and finally got him , he said , oh i do not handle that but did not have... Read More »

connie k. posted a review

Wed, 14 Nov 2012 00:00:00 GMT

I lost my home to foreclosure a very painful experience I receive a letter from them after the sale of my home at auction saying they are offering help to stop foreclosure and they had already denied me. Once again I am forced to deal with the painful experience. Thanks BofA for your lack of sensitivity. Read More »

Stacey F. posted a review

Tue, 30 Oct 2012 00:00:00 GMT

I spent months trying to get a modification on our loan that was bought out from Countrywide. Since BOA has had our loan, our monthly payments keep going up and up, we owe more than our home is worth. Trying to do a modification and leaving messages for my customer service relations manager and his supervisor to call back and not receiving any calls, called and made an appointment for my CSRM to call me back different occasions and never got that call back either. Finally get another supervis... Read More »

Joseph H. posted a review

Mon, 04 Jun 2012 00:00:00 GMT

BAC Home Loans is the worst loan company I have ever been through. For example I am active military and a full time student. This month I had to attend a school a couple of states over to go towards my bachelors degree. The money I had to spend on this school made me a little short on my loan payment. My monthly loan payment is $1078 and some change. I have a little over $900 to go towards the payment. I spoke with a few representatives from BAC home loan services trying to figure out what I... Read More »

j m. posted a review

Tue, 29 May 2012 00:00:00 GMT

Bank of America is the worst bank to have a home loan through. I applied for a home loan modification in September 2011 in March 2012 I received a letter saying that I was denied because paperwork was missing and they didn't receive the paperwork in time. During this process I had 4 loan managers whenever you would call to ask them questions they would not be in their office and you would have to leave a message they would never return your call. They don't want to help you save your home and... Read More »

GABRIELA A. posted a review

Tue, 15 May 2012 00:00:00 GMT

Very poor service. I don't know if I expect so much from the team at Bank of America, but I'm very disappointed and upset because a easy conventional loan takes so long to process. Mr. James Black offered me a great service at the beginning of this long process and I think he is very capable and knowledgeable, but he left all the work to his employees without his supervision. It is very frustrating to work with people that ignore your emails and promise to do everything to get your loan funde... Read More »

Brown D. posted a review

Mon, 14 May 2012 00:00:00 GMT

I was pre-approved with BAC for a 1st time home loan. I was excited I have done business with them for 13 yrs checking, savings, cc & business account is with them. I have always been satisfied with their customer service. Needless to say that my perception of the company has changed drastically. I just wish I had took a look at the reviews here before I wasted time and money on inspections & appraisal. They approved me for the loan, I found a HUD home at a great price and I was denied during... Read More »

Anna posted a review

Thu, 03 May 2012 00:00:00 GMT

We were told that it would take 4 -6 weeks to refinance our existing mortgage with Bank of America to a lower interest rate. So far it has been 9 weeks with no end in sight. We have 25%+ equity in the home. All payments on our current mortgage with BAC have been made on time. Credit scores are excellent. Like many other reviewers have stated, we have had to submit identical paperwork numerous times. Just when we think that the application process is complete, the paperwork is passed on to a n... Read More »

Ashley L. posted a review

Fri, 06 Apr 2012 00:00:00 GMT

Terrible customer service. You have to deal with multiple people, who don\'t answer or return your calls. It is taking almost 2 MONTHS to get approved for a mortgage. We had to ask the seller for an extenstion, might have to ask for another one, since we\'re supposed to close April 30th! We could lose the house over this. Wish we had done more research, and went with another bank. Read More »

ruth t. posted a review

Sun, 29 Jan 2012 00:00:00 GMT

2+ yrs, trying to get a modification on personal residence, own more than one home, denied then told to move back to original res/locked out, back to home pending short sell/finally sent formal mod packet???after2+yrs, no longertrustthem, homesold, paid 620,+ installed numerous upgrades, could not assist homeowner?? sold home to investor for 174,000,+fees=200,000; the average homeowner should be livid!everyones property values now suck, inlooking at loan docs/yes mers,original docs do not mat... Read More »

Emily G. posted a review

Mon, 16 Jan 2012 00:00:00 GMT

My husband and I decided to get a home loan from BOA aginist the advise of my selling agent. I told her it would be fine, because my husband been a long time customer of 17 years. And it would be easier to get a loan from them. Well I wish I had read the review first, my foot went in my mouth. I couldn't stomach reading the rest. I felt at first we felt that we were the only one going through this. When 60 days ago we applied for this loan at the Northlake branch in GA, my husband told Eric L... Read More »

Brian H. posted a review

Mon, 07 Nov 2011 00:00:00 GMT

In January 2011 I had lost my job due to having a blockage and had to have stent installed. Got behind and they continue telling us we do not qualify for any help, I have begged for help to get my home caught up. These are the worst people I have ever done business with. No 2 people in this company will tell you the same thing. And they do not honor what they say. They will not help you if your in a bind and have medical problems, you don't qualify for any help. Bank Of America sucks! Be glad... Read More »

Gina G. posted a review

Wed, 02 Nov 2011 00:00:00 GMT

Our nightmare with Bank of America continues --- stay away from this one! Even went through a 2 year process on Modification, then our house was lost to an electrical fire and of course excluded because it was damaged property. Not sure how to make this really brief but I will do my best. I think the easiest way to summarize this is to include a letter that I sent a week ago to Brian Moynihan CEO and 4 other chief officers at Bank of America. There is much more to the story but this will giv... Read More »

Tom J. posted a review

Mon, 24 Oct 2011 00:00:00 GMT

Just don't refinance with BOA-your health will suffer, you will pay $400 for nothing, you will never see yourself get a cheaper rate even if it goes down because they'll lock you in at your initial rate forever. Yes, it is all true: information you forward is lost, ignored, you get no calls back and you will be surprised at settlement with unnecessary insurance coverage mandated by BOA. I can't say if it is because the Charlotte branch is being closed, or because of the lawsuit, or because th... Read More »

Richard W. posted a review

Tue, 04 Oct 2011 00:00:00 GMT

Anyone thinking about starting a mortgage with Bank Of America may want to reconsider. With all the reorganization, lay offs, and government involvement Bank of America is going through, you may find the over worked mortgage specialist at Bank of America making a lot of mistakes and not making deadlines as promised on your closing costing you more money than you expected.. I just completed the loan process with Bank of America and some of the problems I faced were, No communication with me or... Read More »

Scottt B. posted a review

Sat, 24 Sep 2011 00:00:00 GMT

Anyone ever have an issue of paying your bank of america home loan mortgage through the BOA site? This is the second time I have set up my payment to come out on a scheduled date it never comes out. I go back into the the BOA site and now there is no record of the scheduled payment or the email you get saying the payment was scheduled to come out. Read More »

Rachel Y. posted a review

Fri, 23 Sep 2011 00:00:00 GMT

It all began when Countrywide bought my mortgage note and decided (on their own) to stop paper statements to me. One day I received a note informing me I was 3 months in arrears. Coming up with money to cover 3 months worth of mortgage is not an easy task and thus began my saga. Over the years, via multiple letters, phone calls, and even a face-to-face conversation w/one local employee at a , I (unsuccessfully) tried to get them to start mailing them again. When B of A bought out Countrywide... Read More »

mit r. posted a review

Fri, 02 Sep 2011 00:00:00 GMT

Tim Moore, 16290 katy frwy, houston, texas is the TRUE identification of why this country is in the shape its in: his arrogance, dishonesty, and good ole boy mentality is a farce. We were blindsided by "sales gimmicks" and "false promises". I truely hope the Federal Trade commission or banking industry individuals do something about his fraudulent activity. When TIM MOORE, BANK OF AMERICA CALLS YOU: HANG UP THE PHONE> Its in your best financial interest> Read More »

Shawn P. posted a review

Fri, 19 Aug 2011 00:00:00 GMT

DO NOT REFINANCE WITH BANK OF AMERICA!!! Let me start by saying this. Ever since BOA bought out country wide and I was forced to use BOA its been nothing but issues. I went with BOA to refinance my mortgage figuring that since I ALREADY have a existing loan with them the whole process would be easier, IT WAS WITH OUT A DOUBT THE WORSE EXPERIENCE I HAVE EVER DEALT WITH!! I started my refinance on June 2nd, 2011. Im still in the middle and its now august 19th,2011. There has been several peop... Read More »

Francisco V. posted a review

Fri, 22 Jul 2011 00:00:00 GMT

It seems that Bank of America is more into collecting fees and overdue fees. It has been a pain to have Bank of America as my Mortgagor. They even impose on my property a high risk flood insurance over my property. I live in the middle of the desert away from canals or even small rivers. There is little rain in my town and my town is considered as the oneof the cities with the most sunshine days. Fema as my property in the zone of little risk or not risk at all ( x zone I believe). Bank of Am... Read More »

David S. posted a review

Mon, 18 Jul 2011 00:00:00 GMT

Bank of America is the worst bank and mortgage company that exists. Since taking over our loan they have done nothing but lie and place false information in our records. The customer service reps are more interested in collecting fees than assisting with your account. The superviors have lied and placed false information in our records and even though documentation was provided they still did not update our records. Read More »

Amanda S. posted a review

Thu, 23 Jun 2011 00:00:00 GMT

BofA is the WORST company to deal with! I have had multiple problems with making payments on the website. TWICE it did not draft when it should so I got to pay a late fee. You would think I would learn but recently I had an EFT scheduled and then canceled it. I paid in the branch instead. They STILL drafted the payment. I called to have them reverse it and have had to jump through multiple hoops to get them to even consider reversing it. I started this process last Friday and am still waiting... Read More »

Simone L. posted a review

Fri, 17 Jun 2011 00:00:00 GMT

I had a very bad experience with Robert Caravella, he was impolite and, on top of all, never read anything that i sent him - he just implied that because i was foreign i should not qualify for a loan. Don't use BOAHL. He told me "you should at least have worked for a U.S. Company", without even noticing that i have been working for a U.S. law firm for 7 years. Read More »

Ken B. posted a review

Fri, 03 Jun 2011 00:00:00 GMT

I originally submitted an application for home loan modification in Nov 2010. I still have no answers. I am now told that my monthly payments are not being applied to my loan and I am receiving collection calls. I have asked for those calls to be stopped but they say they can not stop the calls. I have a masters level education and consider myself somewhat system savvy but this is very perplexing. When I called today, I was transferred a total of 5 times and when I asked to speak to a superv... Read More »

Catherine D. posted a review

Thu, 02 Jun 2011 00:00:00 GMT

I have never had any financial transactions with BoA and because of what I am currently going through I definitely will not have any in the future. Someone, not me, took out a mortgage with BoA. From what I can tell, they stopped making payments and changed their phone number. I requested a change to my phone number and was given theirs. Within months of this I began receiving calls from BoA about "my" mortgage. I returned the call, informed them of their error and thought that was the end. N... Read More »

Cathy L. posted a review

Sun, 29 May 2011 00:00:00 GMT

My husband is not on this loan and did not include the property in the bankruptcy. I simply want to payoff my loan. The quote they were to mail on 5/20/2011 has not been received and the quote is only good through 6/3 because they only quote for 14 days. Now if the payoff is not mailed for 7 to 10 business days, what does this do? It will be quoted for a day that has caused the quote to expire. Sounds like a monopoly to me and I do believe the FHA needs to know about the practices of Bank of... Read More »

dot posted a review

Fri, 27 May 2011 00:00:00 GMT

I borrowed less than $94,000 from Bank of America Home Loans department. Now, I have $125,000 flood insurance. According to the document posted by the government at http://www.occ.gov/static/publications/handbook/flood.pdf , "The amount of flood insurance required must be at least equal to the outstanding principal balance of the loan or the maximum amount available under the NFIP, whichever is less." My insurance is well above my principle. So, according to the ACT, BOA home loan cannot forc... Read More »

krags r. posted a review

Fri, 27 May 2011 00:00:00 GMT

AS I sit here and read all of these complaints against BOA mortgages it just sounds all too familiar. I dont understand how a company is allowed to keep going on and on with lies and letters of hope only to turn you down after it is their fault that your behind 9 months while waitng on them to approve a loan modification,oboma package,or some other false help. I was told over and over again that I was not to make any pamensts while the modification process was taking place. BOA sent me a lett... Read More »

Wesley B. posted a review

Wed, 25 May 2011 00:00:00 GMT

Bank Of America is a joke on their MHA program. I have been going throug the program since 12/22/2010. I have sent my paperwork in twice and faxed parts of the document to them multiple times. This month on 5/12/11. They sent me a denial letter for papartwork that was not sent in. I called my negotiator and she said that I did not send in my p&l from my other house I can not sell and did not send in a letter explaining why 15a and 16a was used on my 2009 taxes. Never got that request she conf... Read More »

Jerry R. posted a review

Fri, 29 Apr 2011 00:00:00 GMT

Bank of America Loan Modification Department is not in the business of helping consumers keep their homes. They are in hte business of profiting from the bank bailouts. Over one year ago I submitted a Loan Modification Request and still cannot get a response. I wrote B of A directly twice; resubmitted the paperwork they requested twice; and they still say I need to resubmit more paperwork. Their phone representatives are incompetent at best and cannot provide an answer. They give you phone nu... Read More »

heather m. posted a review

Wed, 27 Apr 2011 00:00:00 GMT

BANK OF AMERICA DOES NOT WANT TO HELP ANYONE. BEEN GOING THOUGH MAKING HOMES AFFORABLE SINCE SEPT 2010 TO BE DENIED BECAUSE THEY SAY THEY DID NOT GET THE PAPER WORK. WHEN THEY HAD ALL THE PAPER WORK SO NOW WE HAVE TO SEND AN APPEAL BECAUSE THEY MESSED UP. ALWAYS SAYING THE DOCUMENTS ARE OUT OF DATE RESENDING DOC ALL THE TIME AND NEVER GETTING A STRAIGHT ANSWER OR THE SAME PERSON. Read More »

Tammy B. posted a review

Wed, 13 Apr 2011 00:00:00 GMT

The worst criminals out there they disconnect calls and give phony extensions.They ask for repeat paperwork and then deny you.?They are not interested in helping anyone.I started a modification in oct 2009 to be denied in jan 2010 due to there math error of not including my escrow.Every month they would ask for new paper work.I have done classes a housing councelor and everything and for nothing they are about to take my home Read More »

Tom K. posted a review

Wed, 06 Apr 2011 00:00:00 GMT

Well here is the update on the complaint I filed with BBB. I called to check to see if the check was posted that was dated March 31, 2011 and it was not. When I called I was transferred to the Office of the president, Consumer relations. They stated they will call me within 24 hours, in which they did. I explained in the BBB about the supervisor in the Tech dept and also the check has not been posted. I gave them the check # and the person looked at the image and stated it was found but could... Read More »

Jessica L. posted a review

Wed, 06 Apr 2011 00:00:00 GMT

BANK OF AMERICA IS THE WORST...!! Why is it so hard if you have a system in place supposedly for 'loan modifications' not follow through. IF YOU ARE GOING TO FORECLOSE ON PEOPLE why even bother taking trial payments and stealing our money?? For over a year I tried getting 2 loan modifications which got denied, after faxing, emailing, re-sending all my documents required, they would say they didn't receive them, to send them again, that they were out dated. Get your story straight. If you have... Read More »

sheldon b. posted a review

Wed, 06 Apr 2011 00:00:00 GMT

By far the most upsetting experience there system has none of my information correct and can't seem to get it straight everytime I call they can't find my account my fixed rate really isn't at all they raised my payments $1k a year for the life of loan and can't explain why just a miscalculation and I get hung up on would stongly advise noone to deal with them in any way shape or form and tell everyone do not let them buy your loan its to the point where I'm telling them they can have the hou... Read More »

Cynthia W. posted a review

Fri, 01 Apr 2011 00:00:00 GMT

I HATE BANK OF AMERICA!! I was with one of the worst companies so I thought until my loan was sold to Bank of America. I have only been with them since November 2010 and have nothing but problems. When with the old company I did a modification and my payments were at a set amount. I get transferred to Bank of America and all of a sudden my payments increase each month. I have called every month since November and question why my payments continue to go up. I am told oh this was for an increas... Read More »

M A. posted a review

Tue, 29 Mar 2011 00:00:00 GMT

My Bank of America home loan experience has been the worse experience that I ever have had. It took 5 months and they asked for additional documentation for 15-20 times and we send them all the documents that they required and receveid the confirmation that they have recevied it and at the end they told us that we did not provide them with the documents that they wanted. This is just unbeleivable. Terrible customer service and nobody want to asnwer. Never ever apply for a loan with them. Read More »

Monica K. posted a review

Thu, 24 Mar 2011 00:00:00 GMT

I had an fire on 01/01/2011 and after the insurance co. took almost 2 1/2 months to send monies to repair the home BAC home loans says go to a banking center open up an account and draw as you need to repair the home,I get there and they say no, send the check to us and we will make sure the funds are sent to you in the payment amounts you request send one of many documents requested, a draw schedule (dates,monies) and we will follow that, this was the first of many,many lies and diffrent sto... Read More »

Isabel S. posted a review

Tue, 22 Mar 2011 00:00:00 GMT

Bank of America is the biggest nightmare I have ever had. They are pure evil and will hopefully no longer exist. They have committed fraud, embezzlement, and many other crimes repeatedly against homeowners. They need to be stopped. Why is it hard for the average small business owner to succeed even when they follow all the laws and regulations but Bank of America is permitted to commit crimes and no one goes to jail for it? What type of double standard is practiced in our country? The rich cr... Read More »

Brandon R. posted a review

Tue, 01 Mar 2011 00:00:00 GMT

Absolutely horrible. I have been trying to get my mortgage modified since April 2009. It is now March 2011 and nothing has been done. I get the run around every time I call or I am told the supervisor will call me back. It never happens. I have talked to the customer advocacy department and they said they have sent an email to the person in charge telling them to call me. It has yet to happen. Every time I get on the phone with them I waste at least 30 minutes of my day if not more, and that... Read More »

Kelly D. posted a review

Tue, 01 Mar 2011 00:00:00 GMT

BAC Home Loans is awful. I did my mortgage through a program called the "No Hassle Mortgage PLus" and it was not only false advertising but in my opinion, mortgage fraud. The marketing pieces they used to sell me this loan was that it "eliminated the need for PMI on the loan" and they charged me a slight premium over the current rate (about an eighth of a point) and financed 95% of my loan in the first mortgage. Nothing in my closing documents lists ANYTHING about PMI on the loan - the HU... Read More »

Thomas K. posted a review

Sat, 26 Feb 2011 00:00:00 GMT

The computer systems do not match what the billing statements indicate. So beware what you pay online, the amount is probably not correct. The bank charges you late fees on the mortgage which you have no idea has changed and on top of it, they do not bother to notify you. The online banking experience is completely sub-par. The phone reps have no idea what is going on and just transfer you around the phone maze hoping you will just give up. They promote going to online payments only and I see... Read More »

Daniel H. posted a review

Tue, 22 Feb 2011 00:00:00 GMT

I have had my mortgage with Bank of America for the past 8 yrs for a 10 year mortgage. This bank is horrible. Many computer problems that can hurt your credit or have you pay more then you owe, for the simple fact the computer is reading something else or they do not have competent employees to enter the correct information. You must always keep a close,close, close eye on this Bank. Bank of America can not be trusted. They do not stand behind there insurance policies. When filing a claim th... Read More »

Dyette D. posted a review

Wed, 16 Feb 2011 00:00:00 GMT

WARNING: NEVER EVER USE BOA FOR YOUR HOME LOANS NEEDS. THEY CAN"T FINACE A CANDY BAR. THEY GIVE ANYONE A PRE QUA LETTER IT MEANS NOTHING. THEY DTI IS WAY WAY TO LOW. THE LOWEST DIRECT LENDER DTI OUT. 36% THATS CRAZY. UNLESS YOU HAVE A 700 CREDIT SCORE. WHICH IN THESE TIMES CURRENTLY MANY DON'T HAVE. GO WITH CAPITAL ONE. I DID AND GOT MY LOAN DONE IN 3 WEEKS. NO HASSEL MEANS NO HASSEL. ALL THE NEGATIVE REVIEWS ARE TRUE. ANY POSITIVE ABOUT BOA THE WRITER HAD HIGH CREDIT SCORE. MINE WAS 660 AND... Read More »

Mikala B. posted a review

Fri, 04 Feb 2011 00:00:00 GMT

BoA is one of the many financial institutions that have implemented their "late charge" rules. If you're mortgage is due on the 1st then its not late, credit wise, until the next month on the 1st, BoA considers your payment late if payment is recieved after the 15th; therefore, they can exercise their right to charge a late payment, although the latest may not impact your credit. Another way they screw us by draining our pockets anyway they can. Many people do not care for or like Michael Moo... Read More »

Christopher C. posted a review

Tue, 01 Feb 2011 00:00:00 GMT

BAC has a true problem maintaining their records. I make no illusions, I am 3 weeks behind on my mortgage due to job loss last year, but not even a full month behind. I received a letter dated 21 Jan 2011 from BAC stating that if I did not pay $2047 that we would be placed into foreclosure. Yet, I received the normal mortgage statement that was dated 24 Jan 2011, with a payment due of $1522, which is our normal mortgage payment. What is going on!? When you call their customer service to file... Read More »

Kyle M. posted a review

Wed, 26 Jan 2011 00:00:00 GMT

I hope BofA GOES DOWN!!! I've been in the loan modifiation process for over a year now. I'been making my new modified payments or over 7 months even though the loan isn't finished! No one can give me answers!! This is such BS!!! Plus I just recieved my year end tax statements from bofa showing I haven't paid any interest even though I've never missed a payment!!! There pockiting my money to a different account and letting it sit there!!!! Something has to be done to stop BAC home loans!!!! Ho... Read More »

michelle p. posted a review

Sat, 15 Jan 2011 00:00:00 GMT

boa doesnt do there part when taken care of escrows on sep 24 2010 the state of michigan was at my front door with court papers cause my 2008,2009 and some of 2010 taxes were not paid we call boa and they did take care of the issue but now wants to raise my house payment 160$ more a month i want to take care of my taxes myself cause they cant do there job and also sucking money out of me for no reason at all but to cover late fees for the taxes they didnt pay in the frist place i told them im... Read More »

Yuri C. posted a review

Mon, 10 Jan 2011 00:00:00 GMT

We closed escrow on our home in December 2010Everything went smoothly in the beginning stages of the loan process. Our loan officer was professional, personable and very accessible, giving us daily, sometimes hourly updates by phone/email. He collected the necessary documents and then everything left his hands and was transferred to a loan processor at the Bank of America Home Loan Processing Center in Brea, CA. This is where our problems started... We had requested a 30 day escrow. We mad... Read More »