TrustLink News for Jewelry Exchange

Julie Y. posted a review

Sun, 30 Oct 2011 00:00:00 GMT

May 2011 Took my wedding ring to The Jewelry Exchange (TJE) in Phoenix 12644 N. 28th Drive 85092 ph# 602-548-7700 because there was a missing small diamond. I dealt with Floyd Ireland who made this problem out to be my fault. Fine. I was quoted a price for the repair and told them to fix it. After the repair the ring was returned to my jewelry box where it sat until October 19, 2011 when I decided I want to upgrade the center stone. Took the ring to another jeweler FIRST to get an estimate. T... Read More »

Lisa N. posted a review

Thu, 23 Dec 2010 00:00:00 GMT

The Jewelry Exchange in Phoenix, BEWARE! After not delivering a ring as promised, trying to get me to pay for shipping on the ring and just poor customer service, the store in Phoenix issued a refund. After three calls to Tustin California, the headquarters for The Jewelry Exchange comments made to me were that my check or refund had been cut, but not signed. I was told that they work for their boss not the other way around and could not force him to sign my check. They stated they have never... Read More »

YMA O. posted a review

Thu, 21 Oct 2010 00:00:00 GMT

DO NOT SPEND UR MONEY ANYWHERE THERE IS NO CASH REFUND...I PURCHASED A 2000.00 WEDDING RING FROM THEM, IN WHICH THE STRETCHED INSTEAD OF MAKING OVER. THEY DAMAGED THE DIAMONDS IN BAND,THEY HAVE YET TO REFUND MY MONEY,NOR HAVE THEY MADE THE RING OVER LIKED THEY PROMISED I HAVE BEEN GETTING THE RUN AROUND SINCE JULY2,2010 WHEN I WENT BACK TO PICK THE RING UP...SARAH IS THE STORE MANAGER IN WHICH HAVE YET TO SATISFIE ME...I HAVE CONTACTED THE BBB. I AM WAITING ON A RESPONSE.VERY DISATISFIED CUST... Read More »