TrustLink News for ACE Industrial Supply, Inc.

D S. posted a review

Fri, 31 Mar 2023 00:00:00 GMT

Called customer service that day (Mar 27), they did not answer. Called the following morning, talked to Stacy, she said she needs two days to talk to the sales rep (Mar 30). Sales rep calls my husband, won't take no for an answer. My husbands receives a text from the sales rep with their catalog. My husband sent a reply that said no thank you, we want to turn this box, please send a UPS return label. Sales rep stops replying. Today, March 31, I called every extension, no one answers until I... Read More »

Anonymous E. posted a review

Tue, 16 Feb 2021 00:00:00 GMT

This company is not Pro Female at all. Im quitting because they support office flirting, dating and hookups. The two asian guys in the purchasing depart f & k constantly flirt with me and other office girl and have made there way to the warehouse ans started dating and hooking up with the girls out there f is related to the owner and his friend k is his wingman. There pretty much untouchable, HR doesnt do anything because of the relationship to the owner. Stay away from this place Read More »

Chris M. posted a review

Tue, 26 Jan 2016 00:00:00 GMT

Slick sales guy calls my place of business trying to sell me viper drill bits. I said I don't do business like this and you would have to come and shake my hand, give me a catalogue, show me some credible business history...ect. All of a sudden, he got defensive and his "promotion" for these drill bits he was trying to sell me just inflated 200%. I told him I heard enough, I appreciate his time but I'll be hanging up now. This is day 1. from what I'm reading on these reviews I'm pretty confid... Read More »

S G. posted a review

Sat, 08 Nov 2014 00:00:00 GMT

I have never heard of Ace until I received a bill from them saying I owed them money for items I NEVER ordered. Once I looked up Ace online and after doing a bit of research it all makes sense - This place has all the markings of a total scam. I think they are sending made up invoices to active businesses (as the billing address) and billing them for product they say was delivered to another business (which of course is now out of business). What a scam! Need a Zero or Negative star rating... Read More »

Rob D. posted a review

Mon, 22 Jul 2013 00:00:00 GMT

The sales team had made arangement with me for payment on there tools. When I was half done paying for them, they started calling 40+ times a day complaining that I was not making payments and threaten to file theft charges on me. Intresting that they axualy think a stupid threat would work. I am now filing complaints every time they break the law in calling, making threats, and such. Do not do bussness with them. Better quality, better service, and better pricing at harbor freight. And... Read More »

Annie E. posted a review

Wed, 15 May 2013 00:00:00 GMT

In the past 2 days a guy by the name of JOHN Phone Number 1-818-963-0989 and also 1800-223-3129 called our office 93 times one day and also plenty times the next day. Demanding payment, making terrible remarks about Native Americans, how we had no common sense, was yelling into the phone, and Leaving bad messages on the voice mail!. Our employees tried to explain to him that they would be receiving payment (the materials we received we should have never got in the first place!)but we are pa... Read More »

Mike H. posted a review

Thu, 09 May 2013 00:00:00 GMT

In 2011 a sales rep with ace called me trying to sell Me some air hoses at a price that was extremely high. I said no thanks. The rep said he had my address and Would ship them to me so I could try them out. I said no thanks. Three weeks later I get a bill for over $200 for air hoses I never received. I called ace industrial to complain. They They would ship more. I said I never wanted any hoses. I told them do not ship any hoses to me. Two weeks later A box of air hoses showed up with an i... Read More »

Peter M. posted a review

Wed, 23 Jan 2013 00:00:00 GMT

My company has been getting calls from this bunch of "fools" for years! I thought my partner was crazy until I heard the call this evening at 6p. Besides the spoofed telephone number, the caller was loud, rude and offensive. It is clear that is the MO of this organization and it outbound telemarketers. Can the organizational mouth piece get me off the call list?? David do you have any real power? If so, I'm waiting for your contact. Read More »

Mike M. posted a review

Tue, 11 Dec 2012 00:00:00 GMT

The many calls we receive from this company (even though we have repeatedly asked that they quit calling) have turned ugly. Yesterday the "rep" called my secretary very rude names several times. I was unable to get to the call, however she maintained her cool and did not react. He, on the other hand, had the gall to call back later in the day and I picked that call up. I explained to him that he should not call here any more, that I did not appreciate his calls and we would NEVER purchase an... Read More »

Megan S. posted a review

Fri, 26 Oct 2012 00:00:00 GMT

The products are not as promised. The calls do not stop. Have told them over and over that we are not interested. Have started to whistle into the phone and that does not stop them. Started using a metal security whistle. They kept calling complaining about our response. I told them they place the calls, they keep calling, they will stop. Guess I am going to have to report them. Read More »

Gary G. posted a review

Wed, 24 Oct 2012 00:00:00 GMT

I was always told to check out a company before buying anything from them...guess I should have done it this time.. After many calls from the salesman (SUC) The final call was when he said "Have a got a deal for you"..I am going to send you a free saw, free gloves, free extention cord, free handcleaner, and a free screwdriver set. Of course I said "whats the catch"...All you have to do is purchase 20 circular saw blades for $80...I will give you 30 days to pay...and free shipping....I said ok... Read More »

Kelli S. posted a review

Tue, 28 Feb 2012 00:00:00 GMT

Over the past 2 years, Ace Industrial Supply has been calling for one of our representatives asking to place orders, send promotional materials, confirm shipping, verify product orders, etc. Not one time have we "approved" these orders. They opened an account by calling us to say they were going to ship free cut off wheels, to which we could order more because they knew we would love them. Then we got a bill in the mail. I just received an order last week that we denied by phone more than... Read More »

robin i. posted a review

Fri, 10 Feb 2012 00:00:00 GMT

Ace is a scam. My small company recieved 2 cases of de-icers, that's a total of 24 cans. WE DID NOT ORDER THEM...I called, a woman told me they called and got a confirmation. I asked what # she called, and she read off a # that does not belong to the 3 peoples #'s connected to the business. I said that is not our # you need to pick these up. She said I would get a call back, I got another bill. I wrote on the bill DID NOT ORDER COME PICK UP. To which a get another bill and a call. I explained... Read More »

Neil W. posted a review

Thu, 26 Jan 2012 00:00:00 GMT

I had the pleasure (notice the sarcasm)of speaking with David today. When I tried to tell him what the salesman told me on the phone he cut me off and said he knew that he was a stand up guy. When I asked if he was calling me a liar he said his salesman was a straight shooter. Then acussed me of calling him a liar and hung up on me. VERY professional of him. Especially since he didn't even hear what my complaint was. So I called back and he answered again. I asked why he hung on me and he sai... Read More »

Bill G. posted a review

Tue, 24 Jan 2012 00:00:00 GMT

David M. Before you even start about following the FCC consumer compliance rules, let me tell you this your company does not. I have told your telemarketers several times to take my number off your list and they still call. Don't believe me, every call that comes into my business is recorded and then stored by me in a company profile like ACE Industrial. I have told your telemarketers that the phone call is being recorded and told him/her to put me on the do not call list. I have also called... Read More »

JD posted a review

Tue, 20 Dec 2011 00:00:00 GMT

Without a doubt the most unprofessional business in existence, received a phone pitch a month ago stating they would send a bunch of products if we purchase some "air tool", I told them all purchases would need to be approved by the owner, low and behold a package is delivered to our business. I called and spoke to a Jerome several times to get this stuff returned, finally received a phone call, it turned into an argument after the guy insisted we ordered this stuff and if we wanted to retur... Read More »

Ross M. posted a review

Thu, 27 Oct 2011 00:00:00 GMT

DO NOT DO BUSINESS WITH THESE GOONS! THEY ARE ALL LIARS FROM THE TIME THEIR LIPS BEGIN TO MOVE! PRODUCTS ARE CHEAP OFFSHORE JUNK AND SHIPPING PROMISES MEAN NOTHING. WARRANTY IS NON-EXISTENT. STAY AWAY!!!!!!!!!!!!!!!! My first experience was in 2007 and the saga continues to this day.I got suckered with their pitch on high quality air hoses that would be shipped freight free and did not need to be paid for until I was 100% satisfied----all lies. There was $60 freight and the invoice almost bea... Read More »

T.E. posted a review

Sun, 19 Jun 2011 00:00:00 GMT

After seeing all these complaints that are rather identical and the same identical response I'm starting to wonder....All these folks can't be wrong. Placed an order for an SDS bit hammer drill/case and bits. Got a drill of some sort in a box (must be the case), no bits but that doesn't matter, they wouldnt work on this drill anyway. I'm attempting to return it, we'll see how this goes. Keep u posted!! OK.....the email from their website returned. Great start. Read More »

M L. posted a review

Wed, 25 May 2011 00:00:00 GMT

We own a body shop; and have been getting harassing phone calls from this company for over a year. We have repeatedly asked to be removed from their call list, told them to STOP calling us...and yet we get phone calls daily. My advice? If they call you, hang up. If they ship you anything, refuse shipment! The one time we ordered something from them, they sent us things we DID NOT order or want in addition to what we ordered; and what we did ask for, was not of acceptable quality at all. Read More »

ray b. posted a review

Tue, 22 Mar 2011 00:00:00 GMT

I got screwed by ace 10 years ago, will never do business with them again. Have asked nicely for the last 10 years the 2 to 3 times a month to be removed from there call list and been promised hundreds of times that as soon as they hung up they would have me removed, it has never happened. Now they hang up in the middle of our conversation which really makes me mad. Read More »

Tracy T. posted a review

Thu, 10 Mar 2011 00:00:00 GMT

One star cause I have to! I am not sure where to even begin, I will start by saying BEWARE OF ACE INDUSTRIAL SUPPLY. We made the mistake of accepting "free gifts" which cost us over 400.00 dollars of cheap crap. I could of bought at any local swap meet for have the price. I have been the target of harassing phone calls on a daily basis. Trying to get me to verify an order! I have placed no such order and have asked for months now to be removed from their list. I have been called inappropriate... Read More »

BDA posted a review

Tue, 15 Feb 2011 00:00:00 GMT

WOULD give Negative star if i can...unfortunately theres no such options! After reviewing and looking up this company...i realized that this is their typical ways of practice business.... call people businesses non stop.. our shop has been getting call from this company non stop. they claim to send up something we ordered... allegedly from someone at the shop..?? no one can order anything but me myself and i. I never order no HOSE from them, i never give them any credit card nor permission... Read More »

john j. posted a review

Fri, 14 Jan 2011 00:00:00 GMT

Bought sandpaper, drillbits, etc. for years. Hard to get that wrong. 2yrs ago bought lots of 'droplights'. Started to use the first one. I put a bulb in, dropped it on the car carpet I was working on, then went to plug it in. The light shorted and caught the rug on fire. I had to get a new carpet for the customer's car.'Dropped' them in the garbage. Plugged each one in and they all tripped the breaker or sparked, or didn't light at all. Called a dozen times for a refund and damages; they do n... Read More »

tim d. posted a review

Mon, 10 Jan 2011 00:00:00 GMT

This company is pathetic. Constant phone harassment, will not accept a polite request to not call back, disrupts your daily business routine and takes away from your time for real customers and vendors. Zero stars is too many. Read More »

Donald B. posted a review

Wed, 22 Dec 2010 00:00:00 GMT

They get one star only because there is no option for zero stars... Why would anyone deal with a company that practices the telemarketing methods they use? You can not be removed from their call list, in complete violation of the law. Any request to be removed is ignored, and they call my business sometimes 3 times a day every damn day of the week. If I need cheap Chinese imports, I'll go to Walmart. I have in the past resorted to sending a legal request to be removed which resulted in only p... Read More »

Nayyak T. posted a review

Wed, 15 Dec 2010 00:00:00 GMT

I cannot believe anyone who dealt with such a low class group of immoral people would leave them anything better than a single star, and folks watch the 5 star reviews they are obviously self advertising reviews written by them, they are self boasting claim. These animals are nothing but phone dogs, I feel very sorry for those who fall prey for their offers. I made one order from them years ago and they stole so much money from my credit card that when I noticed it was too late to recoup all.... Read More »

Sara B. posted a review

Mon, 13 Dec 2010 00:00:00 GMT

I wish I had read the reviews before we did business with them. They Are the RUDEST people on earth. Very insulting. Do NOT do any business with them you will not get them off your back. It's a nightmare. Read More »

Nicole W. posted a review

Wed, 17 Nov 2010 00:00:00 GMT

Such rude offensive people. They tried to scam us once by sending a "free" tool which they never bothered mentioning that the diamond tip blades they were sending along with it were $400+ dollars. You actually have to be rude to these people to get them off the phone. I receive phone calls from them all the time and the only way to get them off of the phone is to hang up on them. I told one salesman today that I did not want to hear his spiel and he called me prejudiced. He's damn right I... Read More »

Doug R. posted a review

Mon, 01 Nov 2010 00:00:00 GMT

I loved my experience with Ace. The customer service was outstanding, and I got quality AMERICAN MADE tools, at a fraction of the cost that I could of got it for locally, and the convenience factor of having the tools delivered to your house is immeasurable. Read More »

David M. posted a review

Fri, 29 Oct 2010 00:00:00 GMT

The tools they have are cheaper than buying local and they come right to my doorstep. I haven't had any issues. Read More »

Dave M. posted a review

Thu, 30 Sep 2010 00:00:00 GMT

Unbelievable phone harassment. I have ordered these guys to cease and desist, yet they still call. When I tell them not to call they laugh at me. In 25 years I have never experienced a more unprofessional and dis respectful company. I advise that you never give them a credit card number and certainly dont do business with these hacks Read More »

richard k. posted a review

Thu, 02 Sep 2010 00:00:00 GMT

I will not buy anything from this company. I am reporting them to the BBB. TERRIBLE!!!! Read More »

Jon D. posted a review

Thu, 26 Aug 2010 00:00:00 GMT

DO NOT BUY FROM THIS COMPANY. I work in the construction industry. Ace Industrial calls none stop, has for years. Every time they call they are told NEVER to call again and are hung up on. At first everyone was nice on our end and said 'no thank you', etc. After several times of telling them no, they would call back and harass our office. More than once there was threats by their sales people. When we request to speak to their supervisor or get their name, they hang up on us. The person on t... Read More »

A W C. posted a review

Thu, 26 Aug 2010 00:00:00 GMT

Do not do business with this company!!! We receive merchandise that was never ordered and then get bombarded with rude calls. I even received a letter from Chris White with Ace Industrial Supply saying the he filed documents with the local FBI. Which when I called back and asked for the person whom he contacted I found out that the letter was a lie. It also stated in the letter, which is in my possession, to make our employee available to the authorities that have been contacted. The bill was... Read More »

andrew h. posted a review

Thu, 06 May 2010 00:00:00 GMT

People would have to look long and hard to find a bigger bunch of clowns than these idiots ! Phone harassment doesnt stop, after you ask them to not call, they just call more !! They seem to find it amusing..if harassment was a crime like it should be, these guys would be up for capital punishment !!! If they call your business, call your phone provider and find how to block their unlisted numbers, of which they have a few...do not buy anything, or give them any information...they are like ma... Read More »

Rik L. posted a review

Thu, 23 Jul 2009 00:00:00 GMT

This company has called multiple times to the point where I am fed up! The last straw was them calling and and we nicely refused service and information upon hanging up received another phone call within 20 seconds and again declined, fed up as usuall at this point. After receiving the second call we again received another in which I am very offended with language that was used by them. Language that was extremely offensive. After tryig to call back to talk to a manager/owner you are put on h... Read More »

Scot posted a review

Fri, 17 Aug 2007 00:00:00 GMT

Over a several year period, this company consistently ingored our requests to not call us on our cellular phones, to the point of weekly harrasment. Several times shipments were received that were not ordered, then we noticed unauthorized charges to our company credit card as payment. Other times, this company rudely refused to accept merchandise returns, claiming we had ordered the merchandise, and forced us to pay through collection action. Recently, it took over six months to receive a ret... Read More »