TrustLink News for Blizzard Entertainment

Don G. posted a review

Wed, 20 Jul 2011 00:00:00 GMT

I am an avid gamer and I have played many many games over the years and build my own PC's to play them. In December my wife talked me into buying the World of Warcraft series because she had friends that played it. She bought it and I bought it. I stayed away from World of Warcraft because of the graphics being on the really low side of things and I should have kept doing that. I should have listened to my instincts. A company with the long standing history such as Blizzard should have made... Read More »

Mark R. posted a review

Fri, 01 Jul 2011 00:00:00 GMT

Like many others, I have some major issues with Blizzard Entertainment: [1] - False and misleading information on security of accounts: They say THEY own everything including your account, and in the same breath say account security is YOUR responsibility. They for years have been selling an extra added level of security, a 2FA type authenticator that requires you input a code in addition to your login and password every login, then - unannounced, they change it so that they now use an "intel... Read More »

Fredda R. posted a review

Thu, 05 May 2011 00:00:00 GMT

Well I will try to make this as short and to the point as possible, however there are so many things wrong with Blizzard Entertainment and WoW it makes it hard especially if you try to be specific about the issues. Costumer support is pretty much null and void. You can put a ticket in and wait a week for them to answer your ticket in-game in WoW for up to one or two weeks. Then when they do respond the answer given makes it pretty obvious that they did not read your entire ticket and the... Read More »

Cliff B. posted a review

Thu, 07 Apr 2011 00:00:00 GMT

Horrible customer service. Complete and utter censorship (of non-offensive material). Recently, I had a question arise that I desired an answer to. I did what any sensible person would do... I asked the question on their forums. Several posts later, one of Blizzard's community managers gave me a half answer. I asked a specific question and in return was asked two. My question pertained to using a programmable keyboard to do a function that I can do without one. Their response was, "Can you... Read More »

Dave M. posted a review

Wed, 06 Apr 2011 00:00:00 GMT

Quality products. The customer service is mediocre at best and forum moderators are oppressive and censor many legitimate subjects by either locking threads or deleting them. Read More »

Jéy S. posted a review

Mon, 24 Jan 2011 00:00:00 GMT

This companies customer service is horrible. After I canceled my membership I was still charged for 4 months of service. Trying to reach a live person is close to impossible, I tried 4 times in one week and received an automated message that all reps were busy and to call back later, then it hung up. I wrote an email to there billing department and at this point it has been over 6 weeks and have not received a response. Had I not contacted my bank sooner I would have never received any money... Read More »

Kirk M. posted a review

Fri, 07 Jan 2011 00:00:00 GMT

Double talk, two face, liars...that is the best I can say for this company. I began talking with the company about a lost account prior to the holidays and was assured by the first representative that I would receive the account back, and before the holidays. Nearly a month after the holidays another person contacts me from blizzard saying the account will not be returned but they will create a basic account and allow me to have one of the original characters transfered over but with no gear... Read More »

Daniel H. posted a review

Thu, 11 Nov 2010 00:00:00 GMT

world of warcraft has always been a buggy and poorly supported game, but the fun factor kept me in it for years. until recently with patch 4.0 i think i'm finally throwing in the towel. i absolutely cannot believe that they had the audacity to releases this last patch which has made the game broken and unplayable for so many players. with each upgrade, the graphics engine becomes more fail, account security becomes less secure, server and game instability becomes more frequent, the classes be... Read More »

Chris C. posted a review

Fri, 29 Oct 2010 00:00:00 GMT

Until very recently I had enjoyed the products and services of Blizzard entertainment. When they went live with their patch 4.0.1 that changed rather fast. I have given them several weeks to help me resolve issues that the patched caused rendering the game unplayable and at times unable to even connect to the servers. I do understand there is an ELU however it still seems quite immoral to sell someone a product that works fine than ruin it and still expect them to keep paying. Paying for a se... Read More »

lanette m. posted a review

Thu, 21 Oct 2010 00:00:00 GMT

Yes I have a complaint. Blizzard had finally went live with their new patch 4.0.1...It's been over a week now and I have went through the channels on getting my game play corrected..(ie....Latency, lag) they have refused to answer my mail to their website or ignored my posts in the tech forums. I pay to play just like everyone else....I understand they have a TOS policy in place, but this is no EXCUSE for poor service on their part. I have been very patient with this company,but I'm at wits e... Read More »

Brenda P. posted a review

Wed, 13 Oct 2010 00:00:00 GMT

I've been playing World of Warcraft for approximately 5 years. I was recently hacked and after reporting it, I had my account restored and all items returned within a day. I am very pleased with the support I received. I do have a problem with the chatting in trade chat and some general channels. The trade channel or any other channel is no place for vulgar language, racism, degradation, spam, etc. Now I am no prude, I do often curse amongst my friends, but I save if for a more private setti... Read More »

bryan k. posted a review

Mon, 11 Oct 2010 00:00:00 GMT

Blizzard is very difficult to get ahold of. They send links allowing children to activate new account/ thus introduce a new billing cycle. I have called Blizzard and waited through waiting times (all time of day) in excess of 45 mins. 45 Mins was the fastest response I ever got On the good side , if you can spend 4 hours of your time and ferret through how to get ahold of them and the parent company, they will refund your money and say they are sorry. Bare in mind, this company targe... Read More »

Thomas D. posted a review

Sun, 10 Oct 2010 00:00:00 GMT

I have been a customer for 5 years now. My account was taken over by an unauthorized party twice. My compromise was due to some malicious software on my computer designed to key log my username(email) and my password. The majority of the people complaining about poor customer service, and how they are continuously hacked because of the merge of Battle.net, are wrong. Before the merge, you were stuck with only one user name. You could not change this name. If you were hacked prior to the Ba... Read More »

David S. posted a review

Wed, 29 Sep 2010 00:00:00 GMT

Before the merge of all WoW accounts to Battle.net they were quite a reputable company. However today that has all changed for the worse, at least in my opinion. Ever since the merge last year (2009) my WoW account has been hacked 3 times (to my knowledge) without ever playing it, logging into it, or even subscribed to it. I am curious as to why ONLY the Wow account was hacked and not the other games associated with my account. So I was contacted by support to take measures to 'secure' my acc... Read More »

David C. posted a review

Fri, 24 Sep 2010 00:00:00 GMT

Wow, the nerd rage! I'm a daily player and I don't suffer lag like some people complain about. Perhaps you need to upgrade your hardware, or at the very least, do some maintenance on your system? I have had tickets unanswered for a couple of days myself, and I think they could improve in this area. However, keep in mind they get flooded with tickets every day because some people would rather open a ticket to ask a question about something than to look it up on wowhead. I have personally rece... Read More »

Billy Dee posted a review

Sat, 11 Sep 2010 00:00:00 GMT

WORST CUSTOMER SERVICE I HAVE RECEIVED FROM ANY COMPANY EVER. I have been using this company's products since the late 1990s and didn't experience problems. Until I was illegally charged multiple times for their game World of Warcraft without me authorizing it or even being able to play the game. I tried emailing and calling, they never responded. After a while they deleted my account with the company. Recently I purchased their newest game, Starcraft II, and cant play it because they delet... Read More »

Jason S. posted a review

Thu, 09 Sep 2010 00:00:00 GMT

I will start by saying that I was genuinely shocked to check up on Blizzard Entertainment's BBB rating and find it sitting at a B. I remember checking a few years back, and it was actually around a D (appropriate for the level of service they provide). Others have found it at lower ratings (source: http://www.wow.com/2009/04/20/blizzard-gets-an-f-at-the-better-business-bureau/). I question the impartiality of the BBB based on this "miraculous comeback". My experience with Blizzard games is t... Read More »

K C. posted a review

Tue, 24 Aug 2010 00:00:00 GMT

Concerned parents and anyone else who cares about human decency in the game environment should avoid video games from this company like the plague. For the past several months, I've been watching in-game "trade chat" in World of Warcraft degenerate into a cesspool of hate speech, cyberbullying, and bigotry. Reports of Terms of Service violations are met with 4-7 day wait times to receive an obviously copy-pasted stock response from a "Game Master", then seeing the same offenders repeat the b... Read More »

jp posted a review

Tue, 24 Aug 2010 00:00:00 GMT

I believe this company makes lots of money by making fraudulent charges to people's accounts. I had three separate charges made and I had never even heard of this company. After getting the phone number from my bank, I called them only to receive a message stating their hold queue was full. So I emailed them, I did receive a response stating I needed to contact my financial institution--duh!? I also filed a complaint with the BBB, Blizzard's response to the BBB was pretty much the same as t... Read More »

Amanda G. posted a review

Wed, 11 Aug 2010 00:00:00 GMT

Back in 9/2009 I had stopped playing WoW. Last month I was asked by a friend if I was back in WoW because they saw my main toon running around town. I was hacked. I changed my password and the next day reported to blizzard that my account had been hacked. They removed the token from my account and told me to log in and report any missing items. So I did and it took them 6-7 days to return only about half of my items that were missing. My guild bank and gold on toons was gone forever. Fine, I... Read More »

P E O. posted a review

Sat, 17 Jul 2010 00:00:00 GMT

Blizzard was okay when we first started playing WoW about 3 years ago, but after their merge with Battle.net everything went to heck. My account was hacked about a month after the merge and then I started receiving scam/phishing emails constanly. I changed my email address associated with that account, changed my password numerous times and then finally just canceled the account completely in February of this year. I still receive the phishing emails almost daily under at the old address and... Read More »

Jon H. posted a review

Fri, 16 Jul 2010 00:00:00 GMT

Their company is terrible. They have leaked personal information about accounts on their Star Craft2 beta and now have a method in game for people to obtain real names of all their customers with out their customers consent. They also were going to release their customers Real Names on their forums in order for that customer to post. Past that they have a new Marketing deal with MAssive and Facebook where they will be submitting information about their customers to the other organization i... Read More »

porter h. posted a review

Tue, 06 Jul 2010 00:00:00 GMT

I have been playing Blizzard games for about 5 years. Their customer support is getting absurdly horrible. They do not attempt to moderate chat channels to weed out racist or sexist comments and rely on player policing, which the company does not take seriously. Now they are implementing using people's REAL NAMES on their forums and it will probably be mandatory in game soon as well, which is a huge invasion of privacy if a person (like me) has a rare name. I canceled my WoW account today sin... Read More »

Dan R. posted a review

Tue, 06 Jul 2010 00:00:00 GMT

I've been playing Blizzard games for quite some time and never had an issue with them. My account has never been hacked, and I never have complaints towards their customer service. Anyone who complains are either just upset because theres extra downtime on Tuesdays when they AGREED to servers having down time, or had their accounts hacked because either A. they buy services that are illegal in Blizzard games, this includes power leveling, or buying gold. or B. went to sites to use things that... Read More »

Chris R. posted a review

Tue, 06 Jul 2010 00:00:00 GMT

This company is one of the worst I've ever dealt with. The customer service is the most unhelpful group of people I've encountered. I've never gotten an answer to any questions I've asked. They send automated copy and pasted responses that have absolutely nothing to do with what you are inquiring about. On Tuesday's they schedule maintenance claiming to be done by a certain time. This time is a lie, and will last all day. There is too much downtime in this game to justify the monthly fee. Fo... Read More »

James R. posted a review

Mon, 05 Jul 2010 00:00:00 GMT

HORRIBLE customer service response time. Account was hacked 3 months ago, took 2 weeks to be restored. Followed all necessary actions to make my computer and account safe according to their tips. Ordered an authenticator, 1 month later still no authenticator... Ordered again and still no authenticator.. It has been 3 months and three days ago got HACKED AGAIN. NO way in hell I can get through on the phone... either the call queue is full or 1 hr wait time. Tried to contact in game, took 7 hrs... Read More »

dutch s. posted a review

Thu, 01 Jul 2010 00:00:00 GMT

Lost my authenticator. Been trying to get a hold of blizzard for 3 days now with the same message of Ques are full please try again. Dont understand how the que is full from open to close. Obviously the fee's, convention's, and crap they sell on their website isnt enough for them to hire some more people and actually have some customer service. World of Warcraft is not worth the time or effort. Read More »

David C. posted a review

Fri, 25 Jun 2010 00:00:00 GMT

In general the Blizzard products I have used are superior. I enjoyed playing World or Warcraft and the game has a number of great features. It also receives regular patches to fix issues and provide new content. However, their customer service could not possibly be worse. My account was hacked. Today is the 3rd day where I have been unable to reach anyone at Blizzard. When I call on the phone I am told that the queue is full. I don't even have the option of waiting for someone since the qu... Read More »

Amanda S. posted a review

Thu, 24 Jun 2010 00:00:00 GMT

I used to play World of Warcraft, but after numerous server issues and billing issues, I've given up. Recently, I was charged 169.44 from Blizzard for two accounts that I had canceled and have been unable to reach them via email OR phone. Terrible, terrible customer service. Even in game tickets take them days on end to even answer! Read More »

chris v. posted a review

Tue, 22 Jun 2010 00:00:00 GMT

Customer service for this game is the worst I have seen in playing online games for over 15 years. They say the maintanence downtime will be 8 hours but is routinely over 15 hours. For in game request it's a 3+ day response. The updates are slow and game content gets old fast. I'd rate the game as a 3 as the updates are few and far in between and would rate the customer service to be the worst ever for any online game. So a total rating of a 0. Read More »

C R. posted a review

Tue, 22 Jun 2010 00:00:00 GMT

This company is despicable, from their customer service right down to how they treat their customers. The wait time for a in game reply is from 8 hours to 5 days, on the phone good luck with that! They will either say their Que is full and to call back or the wait time is anywhere from 1-2 hours and if you do wait one of two things will happen either you will actually get someone or you will get disconnected! Even if you do get someone its highly doubtful anything will ever get done for us, a... Read More »

Bill P. posted a review

Sat, 05 Jun 2010 00:00:00 GMT

Played blizzard games since Warcraft I Orcs and Humancs (mid 90's). Started playing World of Warcraft in 2005, never had an issue with customer service until after i cancelled my subscription. My account had somehow been "hacked" 3 months after i cancelled my subscription. I went back and forth with Blizzard over email (because the average wait time for customer service via phone was 1 hour to 1 hour 30 minutes, i have better things to do). They were not reading my emails, and just kept s... Read More »

donald g. posted a review

Sat, 05 Jun 2010 00:00:00 GMT

Blizzard's games are great lots of fun and have a lasting value. The customer service is total crap. I had my account stolen and for several days I could not even get any one to answer the phone. The 24 hour 7 days a week hot line...Total lie. Call the line it will direct you to the Mon-Fri 8 to 10 phone line. The Mon-Fri day phone line...."sorry we are not taking any calls please try out 24 hour line". So far I'm left out in the cold with no clue how to fix this. None of the solutions they s... Read More »

Michael W. posted a review

Wed, 02 Jun 2010 00:00:00 GMT

My World of Warcraft account was stolen during the switch from standard wow account to battle.net switch, of course I knew nothing of it because I was not a subscribing member at the time. About a month ago I decided to go back. I was required to make a battle.net account so I did. I then tried to transfer my account to battle.net account and it was tied to another battle.net account? It took me 3 days to get a hold of their billing customer service on the phone(horrible phone service) and wh... Read More »

Justin M. posted a review

Sat, 22 May 2010 00:00:00 GMT

Nevermind they handled the misunderstanding professionally and I may have been too hasty in my previous judgment. Thanks Blizzard! Read More »

Tabitha V. posted a review

Mon, 26 Apr 2010 00:00:00 GMT

I received a charge on my credit card from this company, I had no idea what it was for so I went to their website, I have never purchased anything from this company, So I called their billing like probably 20 times a day for over a week every time I called I received the same message they were too busy to answer the phone and then I was hung up on, I also sent 3 e mails and never received a call back, I finally was able to track down a corporate number and I got hung up on a few times and pre... Read More »

Timothy C. posted a review

Fri, 19 Mar 2010 00:00:00 GMT

Blizzard makes wonderful product however their is a trade off. As a business they are less than reputable. They make claims with out offering or requiring proof. They censor communication especially and specifically any of the dirty laundry posted on the BBB. To include the empowerment of their customers to voice their opinion about the companies practices and the sharing of the information their of. Read More »

Scott M. posted a review

Wed, 17 Mar 2010 00:00:00 GMT

I have spent more time on the phone this month trying to take care of access issues than offline. This company just pisses away their fanbase because they seem to have the belief that no matter what they do, their fans will just eat whatever bull$#!+ they dish out to them. Blizzard's technical support department is rude, ignorant and generally useless because they spend more time wishing they were playing the game than actually supporting those who are trying to play it. Read More »

Don J. posted a review

Thu, 04 Mar 2010 00:00:00 GMT

About two years ago this would have been a 4 or 5 star review. Blizzards primary product has devolved into pure shame. Full features that were advertised for their expansion were not available on purchase. Not only, that, they were never implemented, and it is almost a full year later. With their latest expansion "Wrath of the Lich King" they introduced an area called Wintergrasp. During 8 to 12 hours of the day this zone is completely unplayable. The match begins and everything is fine,... Read More »

Richard H. posted a review

Mon, 01 Mar 2010 00:00:00 GMT

This company continues to be in way over their collective heads. They are unable to keep up with the technical demands generated by their large customer base, resulting in frequent server lag, downtime (some servers have had daily crashes and/or outright disappearances for -months- now, with Blizzard claiming that they're looking into it and can't figure out what the problem is), bugs, and generally faulty experiences. This would not be so bad if they were able to at least respond to and sol... Read More »

Lelendarian posted a review

Sun, 21 Feb 2010 00:00:00 GMT

Extremely poor customer service and unforgivably poor product reliability and support. WoW is simply unplayable due to systemic lag and server instability. Read More »

Jay D. posted a review

Wed, 17 Feb 2010 00:00:00 GMT

I used to think Blizzard was a "Big Bad Company". But after trying out MMOs like Cryptic Studios Star Trek Online I realized how bad a MMO producer really can be. Over the 14 years I have been using Blizzard products I have found them to be second to none. The quality, detail and polish on their products is amazing. If I have ever had an issue, I can usually get through on the phone during normal business hours, though during new product launches it might be a bit harder to get through to t... Read More »

Carla S. posted a review

Fri, 12 Feb 2010 00:00:00 GMT

This is the most horrible Company I have ever dealt with. I have been trying for weeks to get through to these people either by e-mail or telephone. They don't respond. They closed my son's account and I've been trying to see if I can get this resolved yet I can't get them to get back to me. I have spent a lot of money on these World of Warcraft games and for them to close his account and not allow customers to try to resolve it with them is bad business. Read More »

Don G. posted a review

Tue, 09 Feb 2010 00:00:00 GMT

I enjoy playing War of Warcraft quite a bit. It's an amazing game, with tons to do, lots to explore and great immersion in the world Blizzard has built in Azeroth. However, the absolutely paralyzing amount of lag is horrible. On patch days the game is near unplayable that day, and almost as bad that entire week. It detracts greatly from the experience when your character spends two minutes (literally) trying to loot an item from a monster he/she killed. If the lag issues and server stability... Read More »

Sam C. posted a review

Tue, 09 Feb 2010 00:00:00 GMT

http://forums.worldofwarcraft.com/thread.html?topicId=23042166098&postId=230918515657&sid=1#1552 Upwards of 50 pages of people REAMING this company out for false reports of completed maintenance and EXTREME server lag coupled with EXTENDED inaccessibility. In my experience this has never been as bad as today. More than thirteen hours of downtime in a cutting-edge MMORPG is unacceptable. Dissatisfying service mates. Read More »

Julie P. posted a review

Sat, 30 Jan 2010 00:00:00 GMT

I have been a Blizzard customer for several years, and I'm a huge fan of World of Warcraft. I don't know what you guys are doing to get banned (because contrary to what you would like us to believe, you don't get banned for "no reason"). Once, my son said something horrible to someone while playing, and I got a lovely email with a time stamp detailing what character he was on, and EXACTLY what was said. Additionally, the game's parental controls are amazing. As far as getting hacked, not once... Read More »

josh f. posted a review

Fri, 29 Jan 2010 00:00:00 GMT

my account was hacked on 1/28/2010 and if you do a little search of google you will find hundreds if not thousands of other peoples accounts have been hacked recently since they changed/merged to the battle.net crap. this company needs to have a hammer banged on every single employee that works at blizzard. the customer service is crap they are rude and if anything happens to your account they pretty much say not our fault thanks for the money! this company needs to be overhauled and they nee... Read More »

tiffany q. posted a review

Tue, 26 Jan 2010 00:00:00 GMT

Terrible company. Every single time I try to call them, they are always experiencing high call volume and tell me to call back. Things that could be fixed in a matter of minutes with other companies take days to weeks with this one (Accountwise) Recently,I tried to cancel my world of borecraft account and the page just kept refreshing, indefinitely. So I called them and got the "High call volume, please try again later" message. I posted on the forums and got absolutely no response. If put i... Read More »

Brian B. posted a review

Sat, 16 Jan 2010 00:00:00 GMT

Poor customer support. Blizzard does not address issues that need to be addressed. I play on the Thrall-US server, this server is very unstable and unreliable. This server has been crashing, lagging and freezing randomly and very frequently and Blizzard has yet to do anything about it but attempt to bandage the problem. If I could give a Z--- For customer support I would. I tried to give them 0 stars but couldn't. Do your job and you will deserve one star. Poor company. The game is great and... Read More »

Alison M. posted a review

Sun, 10 Jan 2010 00:00:00 GMT

The game itself is alright. However customer service and administration is truly awful. One minute you could be playing the game minding your own business, the next a GM will come along and ban your account without any notice or reason. You spend all this money buying the game, all of its expansions, and monthly fee only to have a GM come along with absolutely no reason or justification and ban the account. Thus costing you a LOT of money. What a bunch of crooks. Best advice to anyone readi... Read More »