TrustLink News for US Auto Parts Network, Inc.

Bill P. posted a review

Fri, 08 Jun 2018 00:00:00 GMT

10 days ago I ordered parts from this company after 8 days and it still saying they were processing the order I contacted them to find out what was going on. I was told parts were ready to ship and they were waiting to have the parts pickup. I ask if he could assure me the parts would be shipped that day he said NO. I told him to cancel the order he did not. Two business days later the part was still not shipped. After posting bad reviews on them they finally decided to respond, come to find... Read More »

Gavin R. posted a review

Wed, 26 Apr 2017 00:00:00 GMT

Terrible company with horrible customer service. Sent me the wrong part after I called in to verify the part and availability. After hours on the phone with support they refuse to send me the part I ordered. This company also scams people under the jcwhitney.com domain. Read More »

Mary Jane K. posted a review

Fri, 23 Jan 2015 00:00:00 GMT

Ordered two cat converters, not only were the reps rude, they wrote that I was nasty so did not call me back as promised. When I finally reached a person (my 7th call) that I could understand, the problem was corrected, so I thought. Then I see another charge for over $700 bucks on my account. When you try to explain it they blame it all on you. Then when all finally agreed upon, they cancel the order because it cannot be shipped to my state. You would think they would have checked that first... Read More »

Julie M. posted a review

Thu, 18 Apr 2013 00:00:00 GMT

Purchased two items - a replacement mirror for the passenger side - didn't fit correctly. Had to finagle it and hope it doesn't eventually fall off. Bought a grille guard for our 1998 Toyota Tacoma - every model from that year was listed as fitting. Top bracket didn't reach from truck frame to guard. Co. wanted me to return it with no return shipping - over $100 and box not usable since left in snow by UPS (not their fault -only choice). We will have to get a machine shop to make us a piece t... Read More »

Stan D. posted a review

Wed, 06 Feb 2013 00:00:00 GMT

Bought a hood for a BMW X5, the fit was horrible, took pictures, obtained a return authorization, returned hood and they have found every excuse to not issue refund. Their numbers are all routed to off shore call centers, you can not understand anything from there. I have disputed with my credit card company. Read More »

Jim W. posted a review

Tue, 15 May 2012 00:00:00 GMT

US Auto Parts, AutoPartsWarehouse and many many many more companies are based out of the Philippines and that is why you get no where when dealing with these NUTS. A lot of the discount auto parts companies are based out of the Philippines and the only way to find out which ones is do TONS of research before using most of these type of parts places. It is the same company just using different names! I hope this help to at least slow the ordering from these worthless places down !!!!! I'm deal... Read More »

Eric C. posted a review

Wed, 28 Mar 2012 00:00:00 GMT

Ordered a bumper from this company, thinking I could save an insurance claim by replacing the damaged one myself. They started by stating I would not be billed until the bumper had shipped..... WRONG! They had billed my card within minutes of submitting the online order. Then a week and a half goes by with no bumper. I called the company and they indicated to me that they still had not shipped the bumper (after a customer service rep promised me 48 hour shipping) Finally, I cancelled the bump... Read More »

Joe S. posted a review

Wed, 27 Jul 2011 00:00:00 GMT

US Auto parts sucks. They sent the wrong part and then gave me a two hour runaround twice to keep from sending a refund, including wasting my time on a chat line where they said to go back and call again and wait! They deliberately understaff the refunds department to get you to go away. So, do. Read More »

Chris D. posted a review

Thu, 02 Jun 2011 00:00:00 GMT

Phone numbers for this scam company: 1-800-913-6119, 1-800-541--2521, 424-702-1455. Call the different numbers take note of the different names and response times...Or the total lack of a response...They play the time you out game...So your motivations and laws of the varying states time out...You only have so long to complain in many states...Try to return something...GET THEIR POLICIES FOR CORE REFUNDS first why do they want the box back so bad? Is the part in the box the one you ordered?... Read More »

Ken S. posted a review

Sat, 09 Apr 2011 00:00:00 GMT

Lowest Price Guarantee I was looking to purchase shocks part #TS40210. Autopartswarehouse was asking approx $449.66 per shock and they offer a lowest price guarantee. Clearlyauto.com has the same shock, part # 40210, for 330.64 per shock. When I first requested the lowest price, march 21, 2011, on an online chat service autopartswarhouse provided an attendant, Bret, who told me that I met all the criteria except that clearlyauto did not have them in stock. I asked Bret how he could check cle... Read More »

Charles Y. posted a review

Mon, 28 Mar 2011 00:00:00 GMT

Where to start. Got a intake manifold from this company. Shipped and was received at my front door. Manifold was in a box 10x to big. So the manifold was flying in this box during shipping, causing damage to the manifold. Called and told them. They sent another intake, and it was shipped much better. When I opened it and unpacked it, the gasket was broken in one corner , in about 6 pieces. One of the screws that hold the breather on the intake was not installed. Which requires a machine to se... Read More »

Beau M. posted a review

Sat, 22 Jan 2011 00:00:00 GMT

If nothing goes wrong with your order you are okay, if you need customer service you could get screwed more ways than one. Got two of the same part with different orders because of an order that I thought didn't go through. Request to send one back and get RMA for my starter core for the refund on the starter motor I used. Took three calls to customer service to get original invoice emailed to me. Turns out their customer service people don't like leaving trails and the emails say Sender-"NOB... Read More »

Laurie R. posted a review

Fri, 08 Oct 2010 00:00:00 GMT

We to have also had nothing but trouble with US Autoparts ordered 2 headlights receive them one was defective called them they said they would email a shipping label didnt get it had to call them just to find out we had been lied to on many levels finally got shipping label since we had had so many problems which started Sept 17th 2010 a supervisor named John said that when we received the credit for returned part that they would overnight new part for FREE he gave his extention number said t... Read More »

BRYAN H. posted a review

Fri, 10 Sep 2010 00:00:00 GMT

This company has intentional stumbling block and delay tactics built into their return/refund process. They send an email with an RMA that tells you you will receive a Fedex shipping label for return in a "separate email". Then you call them after having NOT received it (if you remember; they hope you don't), and they tell you they will reinitiate a Fedex label (in other words, start all over again, taking another 24-48 hours) Meanwhile you still don't have a refund and haven't shipped it. So... Read More »

Chad J. posted a review

Fri, 10 Sep 2010 00:00:00 GMT

I purchased 4 Tire Pressure Monitoring Sensors based on the recommendation for my vehicle specifications, 2005 E500 4-matic Mercedes-Benz, via www.autopartswarehouse.com on August 23, 2010. It was recommended I purchase the VDO TPMS part number W0133-1794939. However after having them professionally installed, they did not work. I consulted with the manufacture of the VDO sensors, Continental, and spoke with ASE Certified Automotive Technical Sean Lannoo. He advised that the VDO sensors that... Read More »

dan g. posted a review

Sat, 22 May 2010 00:00:00 GMT

This company really sucks! Poor customer service from call center in Philippines. They partially ship my order every week, I anticipated they will ship my entire order in one box, but didn't happen. I order 4 parts and As of now "5-22-10" does not have the last item. I order the parts on 5-3-10. Read More »

Phil O. posted a review

Tue, 30 Mar 2010 00:00:00 GMT

THE WORST PLACE TO DEAL WITH!!! I order $900 woth of items including a bed cover for my truck, I had their rep verify the part #'s before I ordered and was told they were correct so I placed my order. The next day while checking Lund's website for warranty and installation information I discovered it was not the correct cover for my truck. I called back and told them andthey said it would be canceled and credited, the next day they shipped the incorrect part anyway. When it arrived instead of... Read More »

Travis O. posted a review

Wed, 24 Mar 2010 00:00:00 GMT

I purchased a part from Auto Parts Warehouse which is part of US Auto Parts Network, Inc. The part was defective. I called the company and was told to return it and my Visa would be credited. Two calls later and I still did not receive a credit and the company told me they never got the part back. If I don't receive my credit I will be filing a claim with the Attorney General's Office. I wish I would have looked at the company's BBB reviews before I purchased from them. They are not an honest... Read More »

Areen M. posted a review

Tue, 16 Mar 2010 00:00:00 GMT

This company is a SCAM! There is no way in hell they deserve a "B". Anywhere you search their reviews shows a multitude of 1 star reviews from customers who were scammed by them. There are review sites with over 100 reviews with 90% of them complaints and scam alerts for this company which runs Auto Parts Warehouse. BBB is a joke because it is showing this company as trustworthy. They took my order and charged my card but never emailed me an invoice like they promised, and they didn't ship my... Read More »

Durry G. posted a review

Thu, 11 Mar 2010 00:00:00 GMT

This company should have a D- BBB rating. First time I've ever ordered from them. I ordered a DRIVER'S side window regulator for one of my BMWs. They shipped me a PASSENGER side. It took me 3 days of up to an hour on hold listening to sucky music before I got hold of customer service...a totally wrong name for what they do to you. I returned the part to their VA warehouse. I order another DRIVER'S side power window regulator and they send another PASSENGER side mechanism. I spent 2 days calli... Read More »

Ray K. posted a review

Thu, 24 Dec 2009 00:00:00 GMT

Recieved an empty box from company that was supposed to have shocks in it. After refusing shipment and calling company, was told by company rep that a replacement product would ship in 24-48 hours. I called back in 48hrs and was told that they needed more time to review it and to wait another 48hrs, then was told it may take 7 more days to handle. Horrible customer service, had to post on here to get a contact back from a company rep. and they were able to handle the problem and did ship my p... Read More »

Jeff D. posted a review

Wed, 04 Nov 2009 00:00:00 GMT

I purchased a set of tail lights via the website, on Oct20, 2009. Two days later they sent me an e-mail to the effect that the item was not in stock and that my cc would be refunded. That was done. Again I ordered the same part on Oct 26, 2009 with assurances from Lawrence that he had checked and the part was indeed in stock. He told me that it would ship the following day and I would receive a tracking number no later than 48hrs from that time. I started calling and live chatting on 10/2... Read More »

Murray posted a review

Tue, 06 May 2008 00:00:00 GMT

What a joke. They sent me a broken rearview mirror, and the customer service department hung up on me twice because they couldn't find the order number that they assigned me. I did get an automated email that requested photos of the defective product. I sent them literally 4 times. I have never encountered such poor customer service in my life. RUN FROM THIS COMPANY! Read More »