TrustLink News for Gamefly, Inc.

Preston H. posted a review

Thu, 07 Jun 2012 00:00:00 GMT

This place is great. The staff is friendly and they always have the games I want to buy. Read More »

Geraldine W. posted a review

Thu, 03 Nov 2011 00:00:00 GMT

I came to this store so I could get some games for my gradbabies and the nice boy who was working there helped me out a great deal. Read More »

dhvikes posted a review

Thu, 08 Sep 2011 00:00:00 GMT

I cancelled my membership after about a year. I was called to active duty US Air Force to deploy to Afghanistan in the winter of 2010. Being a level 3 status on gamefly,in which I used to buy games frequently at the maximum discounted rate, I emailed to see if I could suspend my account for military service. This request was denied as they stated I'd have to pay the full monthly subscription fee to retain my maximum seniority benefits. It was disheartening to hear this, as Comcast, T-mobile,... Read More »

Jeremy T. posted a review

Sun, 15 May 2011 00:00:00 GMT

I have used gamely for almost a year now and will be canceling my account. They claim to send you the top games on your list. Extremely untrue! It takes anywhere from a week and a half to two weeks to dropping a game in the mail to receiving your new one. It is very overly priced for the awful service they attempt to provide. The accounting department always makes mistakes and over charges. Also there customer service department is a disgrace. I would not recommended this service to anyone. I... Read More »

Josiah B. posted a review

Wed, 30 Mar 2011 00:00:00 GMT

my time with gamefly has been the best i have had with any company. great service,great shipping idea and time, and great products as well as selling them. most of my games i rent are from gamefly and nowadays most of my games i buy are from them. been with them for if im correct at least a year now. best company to get games from. had a small problem with shipping but got it resolved quickly. go gamefly :D Read More »

Ian E. posted a review

Thu, 17 Feb 2011 00:00:00 GMT

I've been an on and off member for a year or so now. The idea behind Gamefly is great. But, in practice they fail miserably. It is an obvious business strategy to tier shipping, ignore problems, and wait until complaints are filed(multiple times) before resolving. I just spent 30min chatting with an online representative, and got NOTHING out of it. Not only did he essentially tell me nothing, but gave false information, called it a matter of confusion, and when I said I was displeased with t... Read More »

Milo G. posted a review

Tue, 04 Jan 2011 00:00:00 GMT

I have been a member of Gamefly member for over 2 years, and have been greatly disappointed. Gamefly has a very bad business model, they dont care about their customers they care about money. Instead of spending money on buying new games they spend it on advertising. The biggest problem i have had with Gamefly is Game avalibility, newly released games take months to recieve, even older games take days after they have received my last game for them to ship anything out. The second problem... Read More »

David C. posted a review

Fri, 31 Dec 2010 00:00:00 GMT

The service is bad they have no contact phone number on there website. They will up and cancel you if a few games get lost. Note I was a member for about a year. Games from gamefly seems to go missing until I report it to them and the usps.______ And why they said they canceled my account was do to my mail route. Tho the mail lost 3 games but after that I told them I contacted the usps and made a report and after that no more games got lost tho they canceled me about a mouth later.______ An... Read More »

Zac C. posted a review

Mon, 13 Dec 2010 00:00:00 GMT

They have been horrible after the first two months on their shipping. will not recommend to anyone ever again. Read More »

Justin S. posted a review

Mon, 08 Nov 2010 00:00:00 GMT

They don't send out anything. If you pay for a service of anything u are supposed to get that service. Paying 31.75 for three out at a time and they dont send nothing. Read More »

Felica H. posted a review

Wed, 25 Aug 2010 00:00:00 GMT

I have been signed up through Gamefly for about a year now, wouldn't recommend anyone wasting money on Gamefly until the company can shape up. They have a shipping facility 6 hours away from me and it still takes them a week to get my game (or so the website says) and a week or more for me to receive the one they have shipped out. I have sent complaints asking them why it takes so long and all they can do is blame it on the post office. My game queue always shows that a game is at my home 3 d... Read More »

Getwhatyoupayfor posted a review

Fri, 04 Jun 2010 00:00:00 GMT

Turn around on games is HORRIBLE. I have several "available now" games in my que. After 2 weeks they emailed to tell me: "We are sorry to inform you that the game, Matrix: Path of Neo, we attempted to send you was returned to GameFly by the US Postal Service. We have returned the game against your account. To help ensure delivery in the future, please review the delivery address we have on file by viewing Shipping Address in the My Account section (http://www.gamefly.com/account) and upda... Read More »

Matthew G. posted a review

Fri, 19 Feb 2010 00:00:00 GMT

Current gamefly customer(6 months), Expect at least 7-14 days for turn around of any available title. Every time I send a game back, the game is checked in, but a new game is not sent for several days. I do keep high demand games in my que almost exclusively. Customer service consists of copy and paste responses explaining how it is my fault for not picking games that have higher availability. They blatantly throttle games to customers based on how long you have had the same game in Q, and... Read More »

Matthew G. posted a review

Sun, 27 Dec 2009 00:00:00 GMT

HI, The free trial has many fine prints to it! Be advised when you sign up your card is charged a PEND for whatever your plan is so the whole FREE part is an allusion. This info should be posted right under the FREE TRIAL banner! I also noticed this company is pulling the good o'l NETFLIX THROTTLING game it seems! Netflix was sued for it............any lawyers out there??? Here your chance to make it big and play with the jones's! All story short I received a NSF for the charge from my... Read More »

Chance K. posted a review

Fri, 03 Apr 2009 00:00:00 GMT

I signed up for GameFly's 30 day free trial. I Ordered my first two games through their "MY GameQ" system. After Eight days I decided to call and see as to why they were never delivered. They said to go ahead and report it as a shipping problem, So I did. At this time I also asked for the Gamefly to stop sending out games because I did not know what was happening to the missing games. I contacted the USPS and reported it to them along with double and triple checking the shipping address tha... Read More »

Jeff N. posted a review

Wed, 04 Mar 2009 00:00:00 GMT

We have been members for close to a year now and all I can say is that the customer service is TERRIBLE! The average turnaround time for when I mail a game (from the post office) is 10 or more days. This is unacceptable. Every time I contact them they just give me some stock answer about the post office. I live in Michigan and the games come from Pittsburgh. It takes an average of 3 days for them to mark it as returned. Right now they have a game marked as "received" yet they still have not s... Read More »

Jason A. posted a review

Tue, 03 Mar 2009 00:00:00 GMT

Well I closed my account. Not for bad service or anything, but just lack of use. I did have 2 games out and they said to make sure I returned them. I did so in their prepaid envelope. They received one of them and not the other so. I had to run errands to the post office so I know I mailed them both at the same time. So now this is what I'm stuck with: If the game(s) do not arrive at our facility and you do not provide the tracking information, you will be charged for the replacement amoun... Read More »

Randall T. posted a review

Fri, 19 Dec 2008 00:00:00 GMT

This is a great service.. I had a small shipping problem and talked to someone in customer service who explained the problem to me, and fixed it very quickly. I will continue to give Game Fly my Video Game rental business. Thank you Julie Stautzenbach. This is the person who helped me over the phone, and she was very nice to deal with. Thank you again. Randall Toma Read More »

EB posted a review

Sat, 24 May 2008 00:00:00 GMT

I have been a Gamefly member for just over a year now and I have been quite happy with their service until just about 3-4 months ago. Out of the blue it suddenly started being a problem getting games shipped after my account was credited with the previous games return and when I would send multiple games back at one time they would send one here and another a few days later, sometimes taking 6-8 days in total to ship all games despite the GameQ being filled with more then enough games labeled... Read More »

regis posted a review

Fri, 12 Oct 2007 00:00:00 GMT

do not use this site. when u sign up for the trial offer even if u wish not to go on with a membership they charge you credit card anyways. i tried the trial offer for my son and after 7 days we never received any games so i went ahead and cancelled the account well that what i thought was gonna happen until i get a call from my bANK AND THEY TELL ME THAT GAMEFLY CHARGED MY ACCOUNT $24.50 AND ALLS I HAD IN MY ACCOUNT WAS $24.45 AT THE TIME. I NEVER GAVE THEM THE PERMISSION TO TAKE MONEY FROM... Read More »

Tony Hodge posted a review

Mon, 10 Sep 2007 00:00:00 GMT

Very serious customer service. Fast reliable service and easy return mail envelopes make this the best possible choice for a gaming family. Read More »