TrustLink News for Digital Peripheral Solutions, Inc.

Ken F. posted a review

Thu, 15 Sep 2011 00:00:00 GMT

My first hand experience with Q-see has been nothing but awful. Their customer service is so poor that obtaining simple help is virtually impossible ...making this worse yet is their product manuals are so poorly written comprehending them is painful. Being critical of the manuals is very legitimate largely because often its illustrations and set up menu wording are not the same and the screens for the product purchased. You have to try and figure out what was meant to be communicated becau... Read More »

Gregory I. posted a review

Tue, 22 Feb 2011 00:00:00 GMT

I bought a Q-See DVR (Digital Peripheral Solutions Product) from BJ's and when it came it had a blocked BNC port. I called and they gave me an RMA number to return it for repair (at my expense to mail it). I sent it back to them and they immediately sent it back saying they checked it out and it has the same blocked BNC port and nothing was done but they wrapped it up nicely in plastic and sent it back to me still unusable. I tried calling their support line and waited in line on phone throug... Read More »

michael s. posted a review

Thu, 17 Feb 2011 00:00:00 GMT

Although their products seem good ,their customer service is terrible.I called their center after hours of trying to set up my internet monitoring for their products and was on the line for over an hour waiting for the tech.I finally got a tech that said that to hold on and they left me on hold long enough to be put back in the back of the line. When I called I had four people in front of me and then there were no one in front of me,then waited another 15 minutes. The tech answered and then p... Read More »