TrustLink News for Totally Furniture

Lori A. posted a review

Mon, 26 Oct 2020 00:00:00 GMT

I received an e-mail stating I needed to go in and change my payment method for my Order Number TF-406771 in order for it to be processed. I did as the email stated, however the system produced a duplicate order charging me more than the original order because the system changed the shipping address to my home address in Charlotte, NC vs. where I needed this order to be shipped to in Newport, RI. Then I received two notifications from Fed Ex that the second order that the system produced wa... Read More »

Nichole M. posted a review

Mon, 01 Jun 2020 00:00:00 GMT

My credit card was charged almost $300 on May 15 for an order I placed the day before. I received an email that the item would ship by May 22. On May 24, I contacted them to ask what the actual ship date was. Sarah with Home Shopping Malls/Totally Furniture said that the manufacturing company was experiencing delays due to limited warehouse staff but would get it out as soon as they could. No one ever answers the phone when you call, so email is the only method of communication. When I spoke... Read More »

gregory e. posted a review

Fri, 15 May 2020 00:00:00 GMT

Purchased from here, after 4 days of no response we canceled the order. Assumed they were closed because they didnt answer the phone or respond to email. Received confirmation of cancellation so I bought the product elsewhere for a lot cheaper. They sent me the kitchen island anyway. When we asked for a return address they said no returns. Very bad service. They even apologized about not responding but still will not allow returns. Read More »

Sharnea U. posted a review

Wed, 13 Mar 2019 00:00:00 GMT

I placed an order with Total Furniture 03/13 via store website and I received an email from Mackayla that I was not charged shipping and they would need to process the shipping seperate through email. I asked that the supervisor be CC to the email before processing and I stated there was misinformation as my receipt showed 0$ shipping. The manager who did not provide any type of title, introduction or proper communication sent me an email that she would cancel the order without my permission.... Read More »