TrustLink News for Ortho Mattress, Inc.

Theresa M. posted a review

Thu, 02 Sep 2021 00:00:00 GMT

I have purchased a mattress from Ortho mattress in 2013 with 10 years warranty. In 2015, the mattress started to pulge up and had lumps on each side. contacted Ortho mattress and paid $60 for inspection fee. They had agreed to replace my mattress and I paid $99 delivery fee. The mattress they gave me was cheaper than the mattress I have originally purchased. The 10 yrs warranty still applies to the new mattress About April 2021, the replacement mattress started to have bumps on each si... Read More »

Michael W. posted a review

Thu, 21 Apr 2011 00:00:00 GMT

The previous review saying Ortho refused to replace the mattress unless there was a 1 and 1/2 inch impression in it is standard for the mattress industry. Just about ALL mattress companies have the same warranty so this should not be held against Ortho. My dealings with Ortho have been very positive and I think it is unfair for this other reviewer to blame Ortho for a policy that virtually all mattress companies have. Read More »

Caron C. posted a review

Wed, 17 Feb 2010 00:00:00 GMT

This is a nice little boutique store in Manhattan Beach with a very competant gal managing this showroom. She is straightforward, and will work with you in every way. She is nice and friendly and knows a lot about beds. Her customer service skills are excellent, and the treatment is good. It can be confusing to understand the different types of beds, and the coil structures, but she will explain it perfectly, until you understand the bed you are buying. She even has internal pieces to show yo... Read More »

Juliette N. posted a review

Wed, 08 Apr 2009 00:00:00 GMT

Ortho Mattress has a "satisfaction policy" that makes it almost impossible to get satisfaction. 3 months after I purchased a mattress set with a 10 yr warranty, I noticed the mattress was sagging. I called the company & they graciously arranged for an inspection. I was elated that they were going to take of this problem promptly and without hassle. After the inspection I received a letter denying refund or exchange with the explanation that it wasn't sagging enough. A few months later this... Read More »