TrustLink News for Toshiba America Information Systems, Inc.

R u. posted a review

Wed, 21 Sep 2011 00:00:00 GMT

I have an A505-6005 laptop that just went out of warranty and the harddrive quit. This laptop is not worth the $700 we paid for it, and for the harddrive to quit right after the warranty is out is BS. I had a HP laptop and I was told buy a salesman at BEST BUY how great Toshiba was. He got me on that one but will not get me on another toshiba, my HP was 6 years old and was out of date so I thought I would upgrade, what a mistake going with Toshiba. Read More »

bruno g. posted a review

Thu, 23 Jun 2011 00:00:00 GMT

Very poor costumer service. I have been waiting for over one hour and still waiting no the phone. When I called for costumer support and the machine said waiting time was five minutes it has been one hour so far and I haven't spoke to a live person yet. I will never buy another Toshiba product again. BEWARE EXTREMELY POOR SERVICE. YOUR TIME IS NOT VALUABLE TO TOSHIBA. Read More »

D H. posted a review

Tue, 10 May 2011 00:00:00 GMT

DO NOT BUY A TOSHIBA. THE SERVICE IS POOR AND THE PRODUCT IS WORSE. Can you imagine the BBB gives this company an A+ rating. I filed a complaint. I did not read these reviews prior to my purchase. After reading these I wonder what the BBB really means. I purchased a Qosmio X500-Q900S and have had nothing but problems from "9 Crash Dumps to problems with accessing the internet. I always purchased HP's. Someone recommended this product. Sorry I did not read these reviews first. I was told th... Read More »

Sridhar K. posted a review

Sun, 08 May 2011 00:00:00 GMT

I have a 3 year old Toshiba laptop that I bought with Toshiba's 3 year extended warranty. The laptop was never carried outside or misused. The hard disk failed within a year. I got that replaced under warranty. 2 years later still under extended warranty the LCD cracked when closing the lid of the laptop. So I was happily using the laptop with an external monitor because Toshiba said they will not fix LCD (not covered by warranty)! Then the hard disk failed again and I sent back the laptop to... Read More »

Dave C. posted a review

Fri, 22 Apr 2011 00:00:00 GMT

I have a Toshiba L505-Es5018. Computer has been solid after one year other than finish rubbing off. I recently ordered the 3-pack restore disc package from Toshiba. After first restore attempt, I received an error message. I called Toshiba less than Tech Support. They told me hdd was bad. I bought a new hdd, tried to restore again same error. I called Toshiba again. This time was told bad memory. I ran Toshiba's memtest for memory and also ran an independent test and did not find any issu... Read More »

Joel H. posted a review

Mon, 18 Apr 2011 00:00:00 GMT

The below text is my second set of comments on Toshiba Forums Webpages. First one was deleted. For those of you who don't know Nvidiasettlement.com reached an agreement with HP,Dell,Apple over defective Nvidia 8400 and 8600 Video cards that were used in their systems. Toshiba computers also used these "defective" cards only Toshiba is not included in the class recall. Toshiba does not admit to there being a problem. This is just another instance of the crappy service that this company provide... Read More »

Dan B. posted a review

Wed, 06 Apr 2011 00:00:00 GMT

Very unreliable company and service. My Toshiba laptop LCD screen (Satellite L455-S5000) stopped working after 8 months of normal wear and tear, and no it was not dropped. Their service department tells me they will not cover an LCD that stops working even though it is within the 12 month warranty. $350 to repair it! Yeah right. Stay away from Toshiba laptop pc's. The quality is poor and they don't stand behind their product. Read More »

Kelly C. posted a review

Tue, 29 Mar 2011 00:00:00 GMT

I purchased a 32 inch flat screen in 6/08 it was working great until recently, at times when it is turned on you would get sound but no picture so we contacted Toshiba and they was told to fax all our info, but then the next day a rep called and told us that we had to take the set to one of their repair centers inwhich we told them that was over 100 miles for us to drive and they told us oh well. They didn't ask us to drive any distance when we paid high dollar for this set. Read More »

Tonia H. posted a review

Mon, 28 Mar 2011 00:00:00 GMT

Hi, My son had a Toshiba laptop purchased from Wal-Mart in September of 2010. The hard drive failed. I called for Tech Support and was told to pay UPS shipping back to the company to have them put in another hard drive. I received a call today stating it would be $428.00 to replace this because there was liquid damage to the memory and it wouldn't be covered. There was not any liquids spilled into the laptop. The whole computer was $298.00 so I'm not sure how it would cost $428.00 for a har... Read More »

zeus c. posted a review

Mon, 21 Mar 2011 00:00:00 GMT

Bought a Toshiba 32C100U LCD television 90 days ago. I just bought a home theatre system and just found out the digital audio port does not work on the Toshiba. While this issue is covered by warranty the Toshiba consumer MUST PAY TO SHIP the defective product to the one location in the US that does repairs. Bottom line, buy a defective Toshiba product and then pay $40 to get the warranty work done - though this is not mentioned on the box or their website anywhere. Awful customer service. DO... Read More »

Kristine O. posted a review

Fri, 25 Feb 2011 00:00:00 GMT

I purchased my Toshiba Laptop from Best Buy in Citrus Heights January 2010. I had always had good luck with Toshiba, bought extended warranties and never had a problem until the Satellite A505. I had to buy it, to replace a stolen Toshiba Laptop, but unfortunately did not have enough money for the warranty on the new one. In less than 1 month, I used the laptop maybe 6 times at most to download songs to my blackberry and pictures to my laptop from the Blackberry. Then the USB ports on the rig... Read More »

crystal c. posted a review

Tue, 22 Feb 2011 00:00:00 GMT

I am upset because my laptops battery connection to battery charger is not responding to battery charger and there for i am not receiving charge. tried different chargers and still doesnt work. just bought this laptop in september 2010 and it has been acting like this since december 2010 and i get the run around to get fixed. Read More »

Lonnie W. posted a review

Tue, 22 Feb 2011 00:00:00 GMT

I have had horrible luck getting my laptop fixed from Toshiba! The computer never worked right the first day I received it. Now it is back for the 3rd time for the same problem because they have never fixed it. Every time my computer comes back I turn it on and sure enough it is not fixed. I use this computer for work and I have been with out for over a month and I still don't have it. This is the worst experience I have ever had with a company on getting issues taken care of. This is the las... Read More »

Kevin S. posted a review

Fri, 11 Feb 2011 00:00:00 GMT

I have read the reviews and they all sound astoundingly similar. I had a Toshiba laptop that I very rearely use that had a button pop off. I guess that I probably actually touched that button less than 50 times before it popped off. I sent it in for warranty work and they claimed it was "damaged" If you wiped off the finger prints, the laptop looks brand new. I'm not sure how you can conclude that it is "damaged" . Then they sent the laptop back to me without the loose button so I have no opt... Read More »

cindyrsdu posted a review

Thu, 27 Jan 2011 00:00:00 GMT

I called Toshiba Support line concerning a problem with my laptop Satellite A505-S6005 Think twice about sending your laptop to Toshiba Repair Depot, do you know who is really taking your laptop apart? UPS!! Yes UPS story is below. Don't buy Toshiba Laptop again, Toshiba will not does not stand behind there product! I'm new to this site, but I have a Satellite A505-S6005, Here's my problem. I called Toshiba Support line concerning a problem with my laptop two USB ports on the right hand... Read More »

Alison M. posted a review

Wed, 12 Jan 2011 00:00:00 GMT

Our Toshiba worked wonderfully for a few months, until the video card & hard drive broke. We sent it in for warranty repair - two months later due to back-ordered parts, we received it with a still faulty hard drive. We returned it a second time under a '10 day' guarantee - 20 days later we received it, but it would no longer recognize or charge the battery, requiring it to be plugged in constantly, in addition to a broken cover (which they tried to 'fix' with scotch tape). It is necessary to... Read More »

Adil K. posted a review

Wed, 12 Jan 2011 00:00:00 GMT

Horrid customer service! STAY AWAY FROM TOSHIBADIRECT.COM They lie about warranty services! After explaining I was under warranty, they refereed me to a repair center. At the repair center they infected my computer with a lethal virus. The DC input jack was defected, the repair center asked me to pay 350$ for repairs. I only paid 500$ for this computer. After denying the repair center to service my computer, I took the computer home, only to discover this computer no longer worked! Not o... Read More »

CHRISTINA C. posted a review

Thu, 06 Jan 2011 00:00:00 GMT

I BOUGHT A TOSHIBA COMPUTER IN NOVEMBER FOR MY SON FOR CHRISTMAS. HE HAD IT FOR 1 DAY AND THE COMPUTER WENT TO A BLUE SCREEN. I CALLED AND THEY SAID IT WAS A HARD DRIVE ISSUE. THEY TOLD ME I HAD TO SEND IT BACK BUT I HAD TO PAY THE SHIPPING COST. I ALREADY PAID SEVERAL DOLLARS FOR THR COMPUTER SO WHY SHOULD I HAVE HAD TO PAY SHIPPING ON A BRAND NEW COMPUTER. TOSHIBA TRIED TO OFFER ME A 25 DOLLAR GIFT CARD TO USE ON THEIR WEB SITE. AT THIS TIME I NEW TOSHIBA WASNT GOING TO MAKE GOOD ON THIS. I... Read More »

James S. posted a review

Tue, 28 Dec 2010 00:00:00 GMT

My experience with Toshiba was awful. They sold me a defective charger on my satellite a55-s106 and then told me that my warranty was out of date after waiting 45 minutes for a Customer Service Person.I am so disapponted. Read More »

Jerry V. posted a review

Tue, 16 Nov 2010 00:00:00 GMT

I purchased a Toshiba Satellite Computer for my cousin and it would not charge up. I called support October 8, 2010 and started a series of discussions with technical support about the issues. I was instructed to do several things with final result being that I needed a new battery. I was told they would ship one to me from their service group and I was to return the one from the computer in the packaging that they supplied for the new battery. I had to give them a credit card for them to shi... Read More »

B Sims posted a review

Mon, 15 Nov 2010 00:00:00 GMT

I have not had any major issues with my Toshiba within the last 5 years until recently. The hard drive had been ruined, and I needed to use my recovery disk so that I could get it fixed. The problem was that when I opened my recovery disk I found that the disk had a scratch on it and was inoperable. I didn't think this would be an issue until I called Toshiba and they advised me I would have to pay $24.95 for shipping and handling to have a new disk mailed to me. The issue isn't that I cou... Read More »

toshibaisgarbage posted a review

Thu, 11 Nov 2010 00:00:00 GMT

I have never had issues with toshiba until I recently bought a netbook Aug 2010. A month later I had seen blue screen problems, I initially took it into a locally owned repair center, after a week, they confirmed that it was a hardware isssue and the netbook just came with a "bad part" and that I should check if I could receive support with my warranty. I called toshiba tech support and despite the fact that I told them it was a hardware issue, they first wanted me to "reset it to factory s... Read More »

Cathrine A. posted a review

Wed, 20 Oct 2010 00:00:00 GMT

Here's my experience buying a Satellite C650D with an extended 3-year service warranty from Toshiba Direct. On August 16, 2010 I purchased a custom-built laptop for $508.25. Within days of receipt, the system started randomly locking up. On August 30, 2010 I called tech support and followed the steps to receive a box to ship the laptop to the repair depot. As part of the warranty contract, I paid out of pocket an extra $24.95 for second-day shipping. On September 13, 2010 I received my lap... Read More »

Dan C. posted a review

Mon, 18 Oct 2010 00:00:00 GMT

I recently purchased a Toshiba Laptop (Satellite A665) and within 3 months the DVD/CD went bad. I use this computer to run my business. I called Toshiba and they said my only repair option was to sent my computer to them and it would take up to 2 weeks to get it repaired. I told them that was unacceptable since I use my computer daily to operate my business. Their response was that was my only option. It is totally unacceptable when it is obvious that the problem is a defective drive to requi... Read More »

Diana J. posted a review

Tue, 31 Aug 2010 00:00:00 GMT

Toshiba Computers, DO NOT WASTE YOUR MONEY!!!!! I bought my daughter a laptop for a gift. 3 times the hard drive crashed, this laptop can not even run on windows 7 and Norton. Not one other program is on this thing, just 2, and it will crash every six weeks. Oh yeah, they will replace the hard drive, no problem, what happens when the warranty runs out, then WHAT! I suppose they will start charging me for a faulty laptop. I guess we will see. I asked for my money back, OH NO we can't do that.... Read More »

gabriel b. posted a review

Thu, 19 Aug 2010 00:00:00 GMT

A great company that actually honored the warranty on a nice toshiba laptop that had a defective wireless adaptor but luckily was covered and fixed with the last two months of the manufacturer warranty that it had left. They even sent a free two day air shipping from UPS and it got here in less than a day and they actually fixed it the same day they recieved it and shipped it the next day and recieved it in less than 5 days. That's what I call great customer service and definetely reccomend t... Read More »

Bruce G. posted a review

Thu, 12 Aug 2010 00:00:00 GMT

I just gave up on Toshiba's customer service. I bought my laptop last Fall, and just spent another hour on the phone with them, with no success. I have not been able to connect wirelessly ever with this laptop, though it works fine when hardwired. I sent my computer back to them when they told me they would replace the wireless card. I just found out according to their notes that they found the wireless switch was off, they turned it on and everything worked fine. Guess what? It didn't work f... Read More »

Gail W. posted a review

Wed, 28 Apr 2010 00:00:00 GMT

Please reconsider your decision to purchase a Toshiba computer in any form! This company has the worst customer service I have ever experienced and I surely wish I had checked here before purchasing my new burgundy colored "Satellite" Toshiba Laptop for $529.99 from Office Depot. My computer is only six weeks old (3/1/2010) and already has so many issues (7) that I called them to return it, requesting my money back so I could go buy a new computer from a different company and Toshiba's Cu... Read More »

Forrest K. posted a review

Fri, 16 Apr 2010 00:00:00 GMT

First, after everything I have read about Toshiba all over the Internet (including here) I am astonished to find that the BBB can support giving the Toshiba Corp. A+ rating. There is something definitely wrong with this picture and I am left wondering the credibility of the BBB as a legitimate consumer advocate and watchdog. I have heard such stories before from people and also the media, and now I am finding the realities to be quiet true. That said, I purchased a Satellite #L305D-S5928 in... Read More »

John M. posted a review

Wed, 07 Apr 2010 00:00:00 GMT

Buyer Beware! I bought two computers from Toshiba, and less than 2 months later, one of them was dead. Despite being under warranty, they still have not fixed it. I have called Toshiba countless times, and I still have a broken computer. The tech support twice promised me that customer service would call me; they never did. I was told that the mother board is dead, but they don't know if they can get one. This is a brand new computer. They still sell it. I called customer service, and they... Read More »

Mike C. posted a review

Wed, 07 Apr 2010 00:00:00 GMT

DO NOT BUY FROM TOSHIBA! THEY SOLD ME A DEFECTIVE LAPTOP AND HAVE FAILED 3 TIMES TO REPAIR IT! 4 MONTHS OF MY TIME AND WARRANTY WASTED - AND COUNTING! I purchased a laptop from Toshiba in December 2009. At random times, the computer locks up, and the only way to get it going again is to turn it off and on, at which point it will freeze again in the near future. I sent it in for repair and they reimaged the hard drive; they sent it back... and it kept locking up. I sent it in f... Read More »

Donald C. posted a review

Wed, 17 Mar 2010 00:00:00 GMT

I bought a Satellite A505-S6035 and it blue screens from day one. I was on their tech support line for an hour to hear the exact same thing the tech had told me 40 minutes ago that it would require a wipe and if that doesn't fix it then I have to send it back to them with a turnaround time of 15 days. They refused to get me faster shipping such as next day or even 3 day to get the turn around time to be lower. It doesn't matter to me that they are willing to pay for shipping. I paid 1,000 dol... Read More »

Amanda D. posted a review

Tue, 02 Mar 2010 00:00:00 GMT

I am currently in tears and furious! I bought a new Toshiba laptop less than a year ago. It crashed back in August so I had to reset it. I spent hours with Toshiba on the phone as they tried to fix it (TERRIBLE CUSTOMER SERVICE BY WAY). Recently, my computer crashed again and I lost everything on it. After many many phone calls to Toshiba (again, TERRIBLE CUSTOMER SERVICE...put on hold several times and getting disconnected by people that I hardly understand) they could not repair my computer... Read More »

Don A. posted a review

Wed, 03 Feb 2010 00:00:00 GMT

I bought a bullshiba and had troubles with it dropping the internet. while my wife laptop was working great. i called tech support and he did some over the phone checking files. told us to reboot hard drive. when that happen we couldn't get on internet at all he admit he must of made a mistake and a tech2 would call in 1 hour its been 3 days no call when i called cust. service the recording says they will call you in 24 hours i still have not received a call after 60 hours- they lived up to m... Read More »

Karen T. posted a review

Wed, 20 Jan 2010 00:00:00 GMT

Do not buy from Toshibadirect.com. They sent me a defective laptop then refused to exchange it for another new one. Instead I had to mail it back & it has been in for repair for nearly a month. This is the worst customer service I have ever experienced in my entire life. Also trying to get any feedback on the status of the repair is frustrating beyond belief. No one will provide details and if you leave a phone message, you won't get a call back. Read More »

Andrew C. posted a review

Wed, 09 Dec 2009 00:00:00 GMT

Toshiba's warranty service is also horrible. I had to send a copy of my sales receipt to four different people and it took 30 days after sending them my laptop to call me an tell me it was out of warranty. They still have my laptop and I will never buy from them again. Next computer will be a Dell or an HP. Read More »

Jim H. posted a review

Thu, 19 Nov 2009 00:00:00 GMT

My situation is identical to Heather's below. My A135 laptop is just 2 years old and only gets moderate use. One night, in the middle of writing an email, the laptop shuts down completely. Now it will not turn on at all nor will any lights come on! I contacted Toshiba and was told it would cost $425 to have it fixed through their depot since the nearest repair center is 50 miles away in New York City! My research on the web clearly indicates this is a "common problem" with Toshiba so, I asked... Read More »

Ken I. posted a review

Mon, 19 Oct 2009 00:00:00 GMT

I WISH that I saw Lee H's posting before I bought my computer!!!!! I agree ... ABSOLUTELY, POSITIVELY DO NOT, I REPEAT ... DO NOT EVER, EVER, EVER BUY A TOSHIBA COMPUTER!!! Nearly EVERYTHING Lee wrote happened to me EXACTLY the same! The exact same computer from the exact same Toshiba Direct! While reading his post, I thought I wrote it!!! I did not use an external webcam, yet. I will try it even after reading the post because I have nothing to lose! I'm stuck with this piece of sh#t laptop... Read More »