TrustLink News for Guthy-Renker Corporation

Denise J. posted a review

Wed, 21 Nov 2012 00:00:00 GMT

I purchased a 30-day supply of WEN? Hair Care System through Guthy-Renker. I originally contacted them about being sent a different fragrance... They would not allow me to do that, and continued by sending me a 90-day supply. I returned the 90-day kit, and am now being told that I cannot receive a refund. Through speaking with them, I found out they received the product (they claim it was received in 90 days [past the 60-day return period]). I have the receipt showing I sent it back before th... Read More »

Katherine W. posted a review

Wed, 21 Nov 2012 00:00:00 GMT

Company states that I have an outstanding balance. I ordered Wen in July 2012. I love it, but have been given the run-a-round about an outstanding Collections debt. I ordered Pro-active in 2010. I cancelled because it caused my skin it burn and peel. I cancelled and they charged me for a product I never received. I made numerous calls in 2010-2011 for Cancellation. Spoke with a lady who refunded the charge and closed account. Thought everything was good until now! I am a Wen customer and was... Read More »

MAXIME B. posted a review

Mon, 19 Nov 2012 00:00:00 GMT

I ordered Wen's hair cleaning system in August and returned it due to making my hair worse. They sent me the first package on July 25th, the second on August 20th (just one day before I canceled by email). I returned both (the second one hasn't been even opened!) on September 13th, and you received it Septembre 17th. I sent it by Xpost-Canada Post, and I have the tracking number available. Undoubtedly, I do qualify for your 60-day return policy. Reading your review I realized that I haven't u... Read More »

Mercy O posted a review

Fri, 25 May 2012 00:00:00 GMT

THANK YOU SO MUCH FOR TKING YOUR TIME TO UNDERSTAND MY PROBLEM AND SITUATION. I REALLY APPRECIATE YOUR QUICK AND EFFICIENT RESPONSE TO RESOLVEHIS SITUATION. MY GRATITUDE TO EACH ONE OF YOU FOR YOUR WONDERFUL SERVICES. RATING IS 5 STARS. THANK YOU SO MUCH. SINCERELY, MERCY O. Read More »

Kristina B posted a review

Thu, 24 May 2012 00:00:00 GMT

First of all, my sincerest gratitude to Ms. April Jimenez for the expedient handling and resolution of my issue. I believe that youo have a good product, unfortunately I had such a bad reaction to it after giving it a fair shake. Thank you for your consideration. Wish you continued success. Best regards Kristina Read More »

Kim C posted a review

Tue, 15 May 2012 00:00:00 GMT

The billing issue I had with this company was very frustrating, but I must say they were very quick to respond and resolve this issue. I received a full refund of the charges within the timeframe they advised. What started as an extremely frustrating experience ended well. Read More »

john p. posted a review

Wed, 25 Apr 2012 00:00:00 GMT

Hey guys i want to say Thank you .for all you work, thank you again. Read More »

Andrea H posted a review

Wed, 11 Apr 2012 00:00:00 GMT

Even though the customer service rep I spoke with on the phone was unable to understand my complaint and told me he could not help me, you were quickly able to resolve the situation through trustlink and the bbb. Thank you. Read More »

Dina M. posted a review

Fri, 24 Feb 2012 00:00:00 GMT

I did pay $60 because I was pressured and harassed by a debt collection company on a daily basis tp pay this money to Guthy Renker for the price of a product (vita Power) that I never purchased or make authorized payments for it. I am also a first time home buyer and expecting to buy home within the next six months and I know such issue will affect my credit score and I might pay thousands of dollars as interest on my mortgage later on for this trouble. I purchased Chaz Dean (hair product) la... Read More »

Sally A. S posted a review

Thu, 23 Feb 2012 00:00:00 GMT

I ordered Wen's hair cleaning system and returned it due to making my hair worse, not better (it dried it out). I followed ALL of their directions in returning the item (got return authorization number, sent it certified mail with return receipt). When I inquired about the status of my refund, I got a response it was not within the 60-day time limit to return the item. The next two emails where I asked what they needed to prove I had returned it in time, I got the EXACT same response, wor... Read More »

courtney s. posted a review

Sun, 05 Feb 2012 00:00:00 GMT

I have called numerous times. Was told my refund check was mailed 1/19/2012. I still have not received it. They stated they tried to credit my paypal account--which was a lie. They only sent a check when I called on 1/19/2012 to ask where my money was. It's been two months!! Horrible company and will spread the word via social media. I have connections to hundreds of thousands of people via social media. I want my money and I want it NOW!!! Read More »

Justin A posted a review

Wed, 01 Feb 2012 00:00:00 GMT

While Guthy-Renker Corporation practice of charging for items on automatic debit after product is canceled is not good. They did eventually refund the entire amount and closed the account. It should not have taken so many phone calls or effort to get refund. The 'Free' vitamins were the issue here. The accounts are not linked so a different set of people have to deal with vitamins and another set deals with their other products. Their other products are okay and we still use them. Read More »

Nancy M posted a review

Mon, 09 Jan 2012 00:00:00 GMT

As stated in my headline. This site is fast to respond, and the problem is resolved less than two weeks! What else can you ask for? Thank-you so much Better Business Bureau! I am so happy that I was not ignored posting my problem. I was hopeless, but when I received an email, I felt relieved! I am definitely recommending this site to anyone that have a problem with a business. My problem is resolved, and I feel like all the pressure is gone. Thank-you again!! 5 star out 5! Read More »

Sami S posted a review

Sat, 07 Jan 2012 00:00:00 GMT

Proactiv claimed they sent/billed me a package I never asked for. They continued to send me this bill for about six months before sending it to a collection agency. I've asked them to provide proof I received this package with either my signature or tracking number and they couldn't. They also would not clear the balance. I then submitted a complaint to the Better Business Bureau and a week later the issue was resolved and an apology was issued. I'd like to thank the BBB and Proactiv for reso... Read More »

Crystal B posted a review

Wed, 04 Jan 2012 00:00:00 GMT

This company sells a product that truly does what it advertises. It hurts it's business by making auto ships difficult to halt and refunds for returned items unreasonably slow. In this day and age, when shipping is tracked easily and money can be transferred by a key stroke, having to call multiple times and wait for refunds for weeks is not acceptable. My process started with a phone call to customer service 11-16-11. Returned item as instructed delivered 12-8-11 (pkg mailed day following d... Read More »

Lori P posted a review

Fri, 23 Dec 2011 00:00:00 GMT

Thank you for refunding my money to me! Read More »

Lindsay W posted a review

Tue, 20 Dec 2011 00:00:00 GMT

Thank you so much for helping me resolve this issue. I felt like I was trapped and afraid that this company was going to continue to take money directly out of my account whenever they felt like it. I have definately learned to be more careful about who/what I buy. I also had no idea that I could actually review company's on your website. I also appreciated the fact that my case was given personal attention. Made me feel like someone really cared. Thank you so much! Anytime anyone has any... Read More »

sandra p. posted a review

Tue, 20 Dec 2011 00:00:00 GMT

s a proactive customer, and very upset with the call center. because they charged my account but didn't ship the product. i called to cancel the account and get a refund, after a long phone call and much frustration, the csr agreed to reverse the charges and cancel the account. i did see that they refunded my bank account so that was the end of it. until just this morning when i was checking my bank account, and to my surprise that it was another $39.95 charge from proactive, still no pro... Read More »

Bonnie T posted a review

Sat, 17 Dec 2011 00:00:00 GMT

I am satisfied with the resolution to the issue I reported. I also appreciate how timely the resolution occurred. Read More »

Christy H posted a review

Mon, 12 Dec 2011 00:00:00 GMT

I must say that I am very satisfied customer. After my complaint made it to the right people, this company has redeemed themselves with flying colors. I am very impressed with the speed and ease of resolving this matter. My problem was a classic snowball effect of one lost shipment that directly affected the future services. I truly believe that this matter was caused, not by the company I was doing business with, but the carrier who let the ball drop. It is unfortunate that I was unable to d... Read More »

Ben C posted a review

Fri, 02 Dec 2011 00:00:00 GMT

After having difficulties through phone support with this company regarding a refund, I contacted them via BBB. Once they read my complaint and talked to the representative, they were very helpful and quickly responded with a welcoming hand. The process in which I had to take to get to this point was less than pleasant, but they have made up for it with adhering to their policies. Their customer service department was always pleasant, which is hard to find these days. Overall my experienc... Read More »

angela f. posted a review

Thu, 17 Nov 2011 00:00:00 GMT

DO NOT ORDER PRODUCT THROUGH GUTHY RENKER! You will NOT receive your product, you will NOT receive your refund for NOT receiving your product and in fact they will send your cancelled account to collections, attempting to get more money out of you for a product you will NEVER receive!! I took all the steps they asked of me in order to receive my Sheer Cover Make-Up, but to no avail. They even found that my package was sitting at a UPS office in Chino Hills, CA, 50 miles away from me, and had... Read More »

Christy M. posted a review

Thu, 17 Nov 2011 00:00:00 GMT

11/17/2011 I cannot begin to express how pleased I am with both the BBB/TrustLink organization, and GRC. Following an overwhelming period of time exhausted in communicating with the WEN customer service team, I concluded my only viable alternative to be filing a formal complaint. I had placed an order for the Wen Hair Care System in the latter half of September, and to date, I've only received the run-around from the CSR's. However, once I made contact with TrustLink, and they, in turn, con... Read More »

Roxanne C. posted a review

Thu, 17 Nov 2011 00:00:00 GMT

This company must bury things in its' fine print. I only wanted a sample of the Wen product and to my surprise got found that my bank account had been dinged before I even got a second package - with subsequent payments taken out even after I returned the second package. Be careful what you do the this company. Read EVERYTHING! Read More »

Amanda L posted a review

Mon, 14 Nov 2011 00:00:00 GMT

Cons: Automatic billing/shipping policies are questionable (i.e. when calling to cancel the subscription, that should be it - no more shipments, no more charges!). Monthly charges could be clearer on the website and when speaking to Customer Service over the phone, to prevent confusion or complaints on the part of your customers. Pros: Guthy-Renker promptly responded to and resolved my complaint to my satisfaction. Read More »

Hanna R posted a review

Mon, 14 Nov 2011 00:00:00 GMT

Thank you very much for resolving the issue of taking funds out of my bank account without my permission. I appreciate your good will gesture. Hanna Roush Read More »

Douglas C posted a review

Tue, 08 Nov 2011 00:00:00 GMT

Thank you Guthy-Renker Corporation for returning my money. Read More »

Amanda M. posted a review

Wed, 10 Aug 2011 00:00:00 GMT

This is another Guthy Renker affiliate SCAM COMPANY. AVOID DOING BUSINESS WITH THEM AT ALL COSTS!!!! Other aliases: ProActive Sheer Cover VitaPower YOU WILL BE CHARGED FOR MONTHLY REFILLS!!! There are hidden clauses in the terms and conditions, that you cannot purchase the products without agreeing to. Some victims to this unethical billing practice are still dealing with this YEARS later. They are forced to cancel credit cards and bank accounts after continuously trying to cancel thier Gut... Read More »

Riley S. posted a review

Wed, 18 May 2011 00:00:00 GMT

I bought Proactive from these people and there was a offer for a 30 day vitamin supplement for free with a certain purchase, so I ordered the vitamins with my purchase. For the last few months these people have been stealing money from my bank account without my authorization. There was no paperwork sent with the vitamins, there was nothing that came with the vitamins that stated that they were going to charge me monthly. I can guarantee that I will never buy anything from this fraudulent com... Read More »

Danila D. posted a review

Wed, 16 Feb 2011 00:00:00 GMT

This company uses deceptive advertising to blindly billed customers for product they did not ask for. I ordered proactive last december and they lumped some vitaclear vitamin product on it and then started billing me $40 per month. I called them after I receive this mysterious box to ask why, I then got a man from Argentina who said that he will credit my account. He did not explain that would be a recurring event. I later noticed that he did not credit my account and called again and then ta... Read More »

Heather J. posted a review

Sun, 30 Jan 2011 00:00:00 GMT

In Sept 2010 I ordered Meaningful Beauty, a product sold through Guthy-Renker. I received nothing. Thirty days later I called again, asking why I had not received my order. They gave no reason why but, assured me they would process my order for Meaningful Beauty quickly. On November 22, Guthy-Renker charged my credit card $28.21. I had received nothing. On December 22, 2010 Guthy-Renker again charged my credit card $46.01, though I had never received any product. So, the phone calls started.... Read More »

Angela G. posted a review

Thu, 28 Oct 2010 00:00:00 GMT

Guthy Renker is a scam. If you watch their ads, they basically sell the same products in different packages. I purchased Meaningful Beautiful, which is about the same as Victoria Principle’s product. Only wanted and ordered the 30 trail kit on line to avoid the sales tactics. In bold letters, it states what you get and in small print, says they will start shipping you product every 3 months at a monthly payment of over $50 (w/shipping). I called and spoke to a rude customer service rep. She k... Read More »

Don't mess with Texas posted a review

Tue, 01 Jun 2010 00:00:00 GMT

WARNING!!! Deal with this company ONLY with your eyes open and pocketbook closed. When you order you are agreeing to a continuing deduction from your account. Check the fine print. What is the last day you have to cancel? I called on the day and they charged me the next day. The man kept me on the phone so the date would change. The reps you speak to are not your friend. They will pretend because that is how they get paid. Another hint. Use PayPal!!. They offer debit cards on the account. The... Read More »

PRODUCT REVIEW posted a review

Mon, 12 Apr 2010 00:00:00 GMT

Absolutely terrible company. Reckless, irresponsible, unresponsive.When I placed an order for one of their products they sent an immediate confirmation. The website led you to believe that you would have the product within days. Days pass, Weeks pass, no product!OK. Whats going on? You contact them by telephone and it goes to a voice mail. You contact them by email and it says they will respond within 4 days. They dont. Not on the 5th, not on the 6th, not on the 7th, not on the 8th. So you wr... Read More »

S H. posted a review

Fri, 12 Feb 2010 00:00:00 GMT

I found Guthy-Renker slow to respond to complaints. The telephone representative gave incorrect and misleading information at time of order. Telephone contact was impossible to navigate and e-mail responses were convoluted and obtuse. After the five e-mails and several phone calls I was left with the impression they did not believe or not care what really happened when I ordered. One staff person indicated they did not care that I did not get what I ordered they would bill me anyway and I cou... Read More »

Dee G. posted a review

Wed, 09 Sep 2009 00:00:00 GMT

I have never had a problem with Guthy Renker I couldn't resolve quickly and efficiently. They will accept any product a customer is not satisfied with for return. They have a program called "By Design" for their line of Meaningful Beauty products. Unfortunately it doesn't work so well and I have often received the wrong products. However, they have always sent me product return labels and removed the charges from my credit card. Then they sent me the correct products for FREE by overnight de... Read More »