TrustLink News for Hyundai Motor Finance

David S. posted a review

Tue, 05 Sep 2023 00:00:00 GMT

Stay away from these thieves. This is the second time I end up with a situation at the end of the Lease, that Hyundai Motor Finance took advantage and screwed me out of $10,000. When you call them for assistance, all you get is you signed the contract, you read the contract. Lease programs work when you have the advantage to sell and the end of term. They turned around and wanted full market value after an accident. I have since gotten a new lease with a local company and made sure I had tota... Read More »

Christopher R. posted a review

Tue, 19 Oct 2021 00:00:00 GMT

We moved from NY to South Carolina and needed a limited power of attorney form in order to register our vehicle. Our first contact was 9/23/21 and said it would take 3 to 4 business days.6 phone calls and almost a month later, today I talked to some guy who said I am personally putting this through as an "escalation to an escalation" whatever that means. He still said to call back in 3 business day to see if I could get a tracking number. Meanwhile I am paying for a car I cannot drive, gettin... Read More »

mnd u. posted a review

Tue, 21 Sep 2021 00:00:00 GMT

The worst ever. Stay away. My refund is over 60 days late, Over payment was issued at the time of payoff, and its been 2 months since they received the payoff, and still yet to pay me back. I called 4 times, and payment status still showing as pending, I even spoke to a supervisor who didn't have any answers and kept telling me to call back after 7 days (her name is Stephanie I believe) to check on the payment status because she was to send an email to ask about the delay. She tends to hear h... Read More »

NADIA G. posted a review

Sat, 21 Aug 2021 00:00:00 GMT

AFTER I READ THE REVIEWS, I UNDERSTAND HOW BAD IT IS TO OBLIGE SOMEONE TO PAY SO MANY DIFFERENT INSURANCES. PAYMENT FOR MY CAR ARE CRAZY FOR A VENUE 2021. COITEUX HYNDAI IN MONTREAL, QC (CANADA) IS AN HORRIBLE DEALERSHIP. MONEY, MONEY..... I'VE JUST COME OUT OF A FINANCIAL RUTT AND NOW, STILL MORE PROTECTIONS AND INSURANCES, ALL I WANTED WAS A CAR TO GO TO WORK... IF I COULD, I WOULD RATE NO STARS .... USUALLY WHEN YOU RECEIVE YOUR NEW CAR IT SHOULD NOT COME WITH A SMALL DENT ON THE RIGH... Read More »

Kathy H. posted a review

Mon, 16 Aug 2021 00:00:00 GMT

And I thought I was the only one. Paid off a leased vehicle on May 21, 2021 and still have yet to receive the title. I've called almost every week since June 24th and each week there is a new wrinkle. I sent in the Odometer statement 4 times and they just got that straightened out in August. Next issue was the bill of sale that I asked for over a month ago and still have yet to receive. Customer serviice told me it will be sent in 3-days and when I escalated it, the supervisor said it would b... Read More »

Steven B. posted a review

Thu, 08 Jul 2021 00:00:00 GMT

I've worked for Hyundai for almost 25 years and it's hard to read these terrible reviews. Well, here's another one. I've been calling for almost 6 months for a refund check. I've called 14 times and have spoke to 12 representatives and 2 supervisors. I get the same answer from everyone. We will send another email and request the check again. It is shameful for a company that makes such a great product to have a finance company perform like this. This is probably going to be another email tha... Read More »

ethelwyn h. posted a review

Tue, 18 May 2021 00:00:00 GMT

My car was stolen in March, my insurance company has been try to get a letter of guarantee from Hyundai to pay the car off, it has been 3months now still no letter from Hyundai about the letter. The insurance company and myself has been calling weekly and they keep saying they sending email to the Total Loss Department and it's nothing more they can do after they send an email over to that department. The manager said there is no Total Loss manger they can talk to the only thing they can do i... Read More »

Adam S. posted a review

Tue, 27 Apr 2021 00:00:00 GMT

Do a search for Hyundai Finance on Twitter and all you see is pissed off people. Hyundai Finance customer service is abhorrent. Will never, ever buy or lease a Hyundai. Gave us the runaround for ages over the simplest thing, everyone you speak to says something different, reading from a script, completely unhelpful. Poor, poor reflection on the company as a whole. Also see how many reviews say the same thing, but does the company care? NOPE. They've lost my business for life. Read More »

RAYMOND P. posted a review

Mon, 29 Mar 2021 00:00:00 GMT

There is absolutely ZERO accountability at the at Hyundai Motor Finance (HMF) Lease Buyout and Titling departments. The problem began when I sent in a check to payoff the lease. It took a whole month for HMF to figure out the check was missing one digit of the account number despite my calling them several times to find out why they had not cashed the check. So after solving that problem in January, it is now March 29th, and I have not received the title to my vehicle yet. I have mailed in th... Read More »

Rudy D. posted a review

Fri, 26 Mar 2021 00:00:00 GMT

Customer Service in the Leasing Finance unit is a disaster. At the end of my Lease, I informed them I will purchase the car. Paid in full on 3/16/21 but still waiting for the Title. When you call you speak to a rep who knows nothing but will inform the Title Dept.....Sure? Still waiting. I wonder if M. Buckingham, Pres. knows about this terrible servicing? Read More »

Mike R. posted a review

Fri, 15 Jan 2021 00:00:00 GMT

Well, it was my mistake ....somehow I got the wrong acct # on my payment so they are calling me for a payment. I tracked the mistake down with my credit union yesterday, but the gal at collections couldn't fix it.....I had to talk to someone in the inner sanctum of collections....but I was told that they were all on break for another 15 minutes! ALL OF THEM? So today I start calling at 9 am and can't reach anyone at the finance center, collections, or customer service...I'm done after 45 minu... Read More »

Robert g. posted a review

Fri, 08 Jan 2021 00:00:00 GMT

I am so mad at the moment, just bought a 2020 hyundai tucson and set up my payments, my first payment was due on January 1st, paid on December 26th, said it was good but the 3 days later said did not go through, put all my bank info in again and made sure it was correct, said it went through, and then on the 4th got a email saying it didn't work... called these absolute morons and they said that i must of put in my account number (same number i have used for over 10 yeat and have memorized) w... Read More »

Luis J. posted a review

Wed, 11 Nov 2020 00:00:00 GMT

Where do I begin, since my first vehicle its need a rollercoaster with this people . But now it's more like harrassment with payments. During the first 3 hard month of COV-19 I ask for a relief payments wich I'm grateful as I loss my job and I did get 2 month brake or 3 ( not sure ) right after I got my little part time work I continue paying as normal and every time I spoke an agent they told me we will extend your lease and you will have to pay the missing payments at the end of the contr... Read More »

Aida A. posted a review

Fri, 06 Nov 2020 00:00:00 GMT

Hello and good day. My name is Aida Barbara Alcala. Do not get a loan with this company. They are racists and they do not care about the customers. I will say why. I purchased to Hyundai cars and both times Hyundai Motor Finance financed my cars. I paid both loans with no problems at all. Inclusive, I paid a loan that I was to pay in 72 months in 52 months. I am currently in process of getting another car. While it is true that I do have credit issues due to having a lot of student loans, I h... Read More »

Kimberly S. posted a review

Fri, 18 Sep 2020 00:00:00 GMT

I was allowed to defer 2 payments in March and April of this year because of not being able to work due to Covid 19. I have never been late other than that except for August I was told the late fee could be waived. When I called to do this I was hung up on on the first call after waiting 30 minutes. When I called back I was told they have waived late fees since I have had the account which is incorrect. Horrible customer service Read More »

Omid M. posted a review

Fri, 18 Sep 2020 00:00:00 GMT

I have had one of the most disappointing customer service experiences with Hyundai Motor Finance department. This department is struggling to send me a refund check over the last 4 months. The check has been issued twice, and was sent both times to wrong addresses! I wonder how difficult is it to mail a check to the correct address I have on file? This company needs to hire competent people who are capable of putting the right address on the envelope when sending out mails!!! Read More »

Moh s. posted a review

Thu, 10 Sep 2020 00:00:00 GMT

I returned my car to Hyundai dealership 4 months ago during covid 19 The dealership did not mention anything about inspection before returning the car and I returned the car . The inspection company instead of inspecting before delivery or at the time of delivery ,they inspected 3 months later and send me long list of damages.While the dealership inspected the car at delivery time and just mentioned about two little damage.. I have complained to leasing company and dealership ,but they are pa... Read More »

Olivia K. posted a review

Wed, 12 Aug 2020 00:00:00 GMT

Hyundai Motor Finance (and the associated Hyundai dealer) are absolutely terrible companies that are incredibly unorganized. I notified Hyundai Motor Finance multiple times that I had moved in November. I notified them again when I returned my lease in March and again after they came at me in July over a bill they sent to my old address. They still never changed my address and again sent a notification of a change in the amount to my old address. They initially refused to pay out my excess we... Read More »

Tom N. posted a review

Thu, 30 Jul 2020 00:00:00 GMT

I turned in a lease early because the dealer agreed to pay it off. The dealer made one (but not two) payments and Hyundai Moter Finance failed to communicate that to anyone. They reported it to the credit agencies, totally messed up an otherwise great credit score, and they won't do anything to fix it. They do not care about customers or your credit. Read More »

Laura H. posted a review

Tue, 28 Jul 2020 00:00:00 GMT

What kind of company takes advantage of their customers by offering payment extensions and Comes back in a few days and refuses to honor what the previous rep approved or told a customer ? I was told i qualify for an extension then i call a few days later to follow up on the letter i was told i would get, and the rep told me i do not qualify for an extension. The previous rep who lied , just wanted to get me off the phone . Unreal while people are enduring hardships how this finance company I... Read More »

Jas B. posted a review

Wed, 08 Jul 2020 00:00:00 GMT

Autopay system they have is stupid. It doesn't know which day the next payment should be and will pay a due payment the same day autopay was setup. What rubbish! Read More »

Kathleen S. posted a review

Wed, 17 Jun 2020 00:00:00 GMT

Hi I have a Hyundai that I had since 3016 The car is good hyundai motor is not .Twice I couldn't pay so they towed the car and payed them .Now a few months in a middle of the covid 19 going around I.still have my job but I'm not so busy and got my hours cut and couldn't pay and got my car towed.I think they should have compassion to people who can't pay because of this pandemic .Also it would be nice to contact the customer before towing your car. It's been hard paying but trying . Read More »

Sharon S. posted a review

Fri, 12 Jun 2020 00:00:00 GMT

I paid my load off with HMF last year, I love my car so decided to get another one. I applied for a lonn and just called to talke to them about what the interest rate was. The little high school girl (very young, very inexperincedd) aksed me all this information and then started giving me infromation about MY OLD LOAN. She didn't have a clue. These 2000 parented -everyone gets a trophy educated little snits don't know a thing and are very disrespectful She didn't listen to a word I said. Just... Read More »

Toni P. posted a review

Fri, 01 May 2020 00:00:00 GMT

I am at end of my lease, I called Terry Lee Hyundai in Indiana and they emailed me the payoff (valid thru 5-15-2020). I got the loan from my Credit Union. I sent the check to Hyundai Financial from the credit union and then I got a letter from them saying they were returning the check and that I had to take the check to Terry Lee to pay it off. I never received that check and just found out they cashed it on April 14, 2020 (It is now May 1, 2020). My account at Hyundai says I have a 0 balance... Read More »

Kimberly R. posted a review

Mon, 20 Apr 2020 00:00:00 GMT

I had a 2016 hyundai accent that I paid for 3 yrs never late. I traded it in for a 2020 hyundai tucson a week before the government put a stay at home order and the president declared this a state of emergency. I am currently working maybe 4 hours a week compared to 96 hours a week. I dont qualify for unemployment as I'm self employed. I'm lucky if I bring in 160 a week which I use for food. I called to see about getting a deferred payment like I seen them offer on tv if you been affected by... Read More »

Ethelwatson J. posted a review

Fri, 13 Mar 2020 00:00:00 GMT

Yes, I was late with a payment, but I paid the late charges now they want more money. When you call they don't know anything about you calling. Then they give other reasons why you have these unexplained charges. Their most common reason is, I am going by what I see here on your records, and you never get the same answer, everyone have a different answer. They talk with the supervisor and both have already talked, this goes on and on, no matter whom you speak with, they must been trained this... Read More »

Jasmine W. posted a review

Wed, 04 Mar 2020 00:00:00 GMT

Hyundai Motor Finance is the WORST COMPANY EVER! They’re customer service is horrible. I have had the same issue for a year and a half. Not only is my issue not corrected, but the agents never put any notes in the system so when I call back NO ONE KNOWS ANYTHING about what issue I have been dealing with. I have had agents blatantly LIE and I’ve even been hung up on and repeatedly rerouted back to the queue. Just today I was told (by a supervisor) that she’s sees what wrong with my account and... Read More »

Eric H. posted a review

Wed, 04 Mar 2020 00:00:00 GMT

I have been trying to get my name taking off a tittle of my car for four months now so I my ole lady can get her tag renewed in her name both of our names are on the tittle but the tag is strictly in her name with her birth month all I want is my name off the title so we can renew the tag I have spoken with several supervisers and managers and representatives probably a hundred times and get no where with it hyuandai motor finance should be a damn shamed of themselves how do you not have a nu... Read More »

Sunyung H. posted a review

Fri, 14 Feb 2020 00:00:00 GMT

In order to complete state to state title transfer, I have been in contact with them since Dec 10th. The reps are ridiculously inefficient and nasty. NOBODY CARES ABOUT CUSTOMER COMPLAINTS. Hyundai Motor has been turning out decent cars lately, but the financing arm of HM is the worst to deal with. As of Feb 14th, which is about two months since I made the first contact, I have yet to receive the document to register my Sonata in CA. Read More »

Sandy V. posted a review

Wed, 12 Feb 2020 00:00:00 GMT

I closed my loan three years back and they haven't released my title yet!!!! They have an electronic lien on the title and they don't know how to remove it and release for the state to issue my title. They have a bunch of unprofessional people working in their customer service and especially in the title department. They do not know what they are doing in the first place. They have all the FAQs in their web site for handling electronic tile (https://www.hmfusa.com/frequently-asked-questions?s... Read More »

Patrick B. posted a review

Wed, 05 Feb 2020 00:00:00 GMT

I'm not kidding - I have literally tried 7 times to add an account to the Hyundai Motor Finance page - following all instructions, using my account number and VIN number and for whatever reason it refuses to add my car to make a payment. I've literally tried the automated phone line 5 times and when it gets to my "voice recorded" approval it says I'm sorry we can't process your payment - please try again. I've literally called the customer service line 5 times which sends me to a black ho... Read More »

Roger H. posted a review

Mon, 13 Jan 2020 00:00:00 GMT

This company has horrible customer service on every level. We had issues at the service department, but this review is about the finance company. I don't know what computer system they use, but it's definitely anti-customer. They consistently send late notices before the payment due date. That should have been a clue. But we didn't want to go through the hassle of refinancing. We did pay late recently due to my husband forgetting, but I paid it. I could even SEE the payment on the HMF website... Read More »

Brian P. posted a review

Wed, 18 Dec 2019 00:00:00 GMT

I have NEVER dealt with this level of incompetence before and will NEVER expose myself to HMF again. You've been warned. Read More »

Diana A. posted a review

Fri, 13 Dec 2019 00:00:00 GMT

I bought a 2018 Elantra and was never late on any payments. After 14 months of payment.... my car was totaled in a hit and run. My Insurance paid off immediately also GAP. Yet it took 4 months for Hyundai Motor Finance to credit my account the remaining amount owed for a maintenance plan. It should have been credited back to me or paid directly to the owed amount. After several attempts of visits and phone calls and getting nowhere I was given many different reasons why I still owed on a car... Read More »

Alli m. posted a review

Fri, 13 Dec 2019 00:00:00 GMT

Worst company ever! The system and the representatives are shady. They make it so hard to pay towards principal because they do not want you to pay it off. The representative that I spoke with did not even identify herself after I requested her name, which I believe is illegal, she just transferred me to the next rep. Read More »

Joseph P. posted a review

Sun, 08 Dec 2019 00:00:00 GMT

They charge you for the most minor scratches. Plus, they charged me for peeling paint that was not associated with damage. Piss poor paint flaked off on its own and they charge me for it. Also, 400 dollar disposition fee for them to take vehicle after you turn it. In. They rip you off in every way possible. Do not Lease!!!! Read More »

Daniel T. posted a review

Thu, 07 Nov 2019 00:00:00 GMT

Multiple things happened with them, early on I had to switch bank accounts, I told them on time they said they made the change to my file, for 3 payments they kept going to my old bank account which of course had no money in it. Then when they finally started to take money in my new bank account (After I called at least 6 times and each time they told me it was fixed) They over charge me for at least 400$. I call again off course, they were suposed to refund me and they were really sorry of t... Read More »

Daniel G. posted a review

Fri, 27 Sep 2019 00:00:00 GMT

They are absolutely awful, clueless and don't want to help. I deal with many auto manufacturer banks in my line of work and Hyundai is by far the worst. Terrible. Terrible. Terrible. One star is more than generous, Read More »

Chelsea C. posted a review

Fri, 06 Sep 2019 00:00:00 GMT

Words cannot even begin to describe how much I hate this company. I leased a 2016 Elantra, set up auto-pay and paid my bill every month. Then I started getting collection calls on bills I had already paid, when I asked them what I was late on they basically "I don't know, let me check" only to realize that the bill had been paid. Then I got a $50 parking ticket, so I paid it to the Arlington Dept of Treasury on the due date. 3 weeks later I get a letter from Hyundai Motor Finance saying I owe... Read More »

Teresa S. posted a review

Sun, 16 Dec 2018 00:00:00 GMT

My mom bought a used Hyundai the 1st time about 6 years ago. She was thrilled. My Dad passed a few years earlier. She was having difficulty and then she was able to stat working full time again at 72 years old. So she bought a new car for herself. A few years later she got an invitation by Hyundai sales to come in and trade in the car she had a get a new model. So she did. I wasn't there. It was Red. Her favorite color. She was thrilled. Until she got the bills, the salesman put the entire ba... Read More »

Gary G. posted a review

Fri, 20 Apr 2018 00:00:00 GMT

First, let me say that the customer service people are responsive and helpful. The department responsible for paying the assessed personal property taxes, is another story. First of all, they pay anything sent to them without ever asking (me) if it is correct or giving me a copy. Then, when an error is realized, they cannot be contacted by any means other than email--to which they do not respond. They continue to say the money is owed, when all they need to do is contact the city to whom it w... Read More »

Cindy M. posted a review

Wed, 07 Feb 2018 00:00:00 GMT

I leased my second vehicle from Hyundai. The first was no issue. I was allowed to turn it in early, even before all payments had been made. They did not charge me a dime......because I leased another vehicle from them. The end of the second lease was awful. I made all of my payments on time and paid ahead. I called Hyundai Motor Finance to see what was the earliest I could turn the car in without penalty. I was told 120 days. I ended up returning it about 90 days early. It was in show room co... Read More »

Anita A. posted a review

Fri, 05 Jan 2018 00:00:00 GMT

The absolute worse finance agency I have ever gone through! First, once relocating from state to state and needing the title mailed to the DMV, it took them forever! This caused me to have to pay for three extensions! The fact that their representatives each have something different to say is ridiculous. It’s like they are lying or making up dates, etc. Now after applying for a payment deferment for the first time due to getting a new employer and needing a new payment due date I have ran int... Read More »

Carol S. posted a review

Sat, 25 Feb 2017 00:00:00 GMT

Where do I start...at the beginning. I let myself be pressured into leasing a 2013 Hyundai Sante Fe GLS, late on a Saturday evening in order to help the young salesman make a ' quota'...I now know that is a common ploy. I was told that the 2014 models were not out, which they were; I was told I would not have to pay a down payment, when we got to the business office that changed...I paid $1500. By the time we left, I would have signed anything. We were in the business office for HOURS. I w... Read More »

Donna V. posted a review

Tue, 07 Jun 2016 00:00:00 GMT

Hyundai Motor Finance is the worst company to use to finance an automobile. They are literally a pain in the behind. Our son leased a 2013 Hyundai Veloster and we cosigned for him. If he was a day late with his payment, they would call our house 4 to 5 times a day. They would call on Sundays, they would call late at night. They didn't care when or how many times they called. The people we dealt with were rude and sometimes downright nasty. Our son went through a rough time while he was leasin... Read More »

maryanne m. posted a review

Wed, 25 May 2016 00:00:00 GMT

I have been requesting a lien payoff letter from them that was never received by DMV to clear my title. I have called their customer service repeatedly with no resolution. They tell me up to 3 days to fax the letter- it has now been 7 days and I called a few times a day. Every call they tell me they will put in the request and it will take up to 3 days to receive- for the one and only request I have asked for!! The reps get rude with me, one even hung up on me....the one supervisor I got spea... Read More »

Jenna F. posted a review

Thu, 27 Aug 2015 00:00:00 GMT

End of the lease is a complete nightmare with them and no one can give you a consistent answer. I have been dealing with property taxes that I was never billed for, nor can they show when they were billed. They don't send you a clear bill saying this is for your property taxes (which in a lease most companies pay) at the end of the lease you will be responsible to pay them back for all the excise taxes. OH and the $400 disposition fee is ludicrous. Just because you no longer want to do busine... Read More »

lisa w. posted a review

Mon, 20 Jul 2015 00:00:00 GMT

Hyundai is a rip off I leased a car for 3 years fulfilled my agreement its been over a year and I get a letter saying I owe taxes on that car like come on who knows what their doing ????? no one .. I gotta jump threw all these hoops to fix their mistake while they sit there in an air condition office collecting their bonuses way to go Hyundai . you suck Read More »

Jami G. posted a review

Tue, 14 Oct 2014 00:00:00 GMT

I turned in a leased Equus for another Equus in May 2014. This is the top of their line of vehicles. In August 2014, I receive a credit alert that I was two months late on the payment of the old car lease. The dealership and HMF admitted it was paperwork in emails and letters and asked for 30-60 days to clear off my credit. My credit score dropped from 804 to 641. In October, not only has the inaccurate information not been removed but HFM reported that the loan has gone to COLLECTIONS to t... Read More »

dan c. posted a review

Thu, 19 Apr 2012 00:00:00 GMT

There is huge difference between outright usury and disregard for consumers'rights and negligence. I was victim of this usury when I attempted to recover my car that was impounded by my lender, Hyundai Motor Finance. My debt was 947.05 which included penalties, late payments surcharges, reinstatement fees, and so on. They only accepted payment via Moneygram, Western Union and even gave me different versions to confuse you more. I paid the due amount and I had to face another wall. I owed th... Read More »