TrustLink News for ViewSonic Corporation

FDF posted a review

Mon, 30 Nov 2009 00:00:00 GMT

I purchased a new ViewSonic 22” flat screen monitor October 7, 2007. It broke down in September 2009, while still under warranty. When contacting customer service at ViewSonic, I found the CSR curt, uncooperative, with an I-could-care-less attitude. The CSR told me, that if I wished to have my monitor repaired, I would have to pay shipping cost. The monitor was shipped backed to them, as instructed; with a promised 10 to 14 day turn-around-time. As of today November 30, 2009 I do not have my... Read More »

debra b. posted a review

Fri, 20 Nov 2009 00:00:00 GMT

I bought a new monitor. It broke down while still under warranty, I had to pay $75.00 to have it shipped. It took over 9 weeks to get it back. 6 month it broke down again/same issue and still under warranty. They expect me to ship it back at another $75.00. I told the lady that made no sense. It is the same issue and it still under warranty. I could by a new one for the price of 2 shipping charges. I told her I wanted her to send me a shipping label. The first time it broke down I asked for r... Read More »

M posted a review

Fri, 29 Feb 2008 00:00:00 GMT

Nov. 2007! my Tv went blank, called the store were I purchased it not quite a year before and they said I had to call VIEWSONIC! WELL ... First I had to send them the TV they said it would be about 14 days I waited :( and waited:( and waited :( I waited till the end of January between waiting and the endless phone calles and RMA numbers and advance shipping numbers etc... oh yeah and the best one we are waiting to ship it . well nothing!!!! Then I bring in a third party-The company I bought... Read More »

Frank posted a review

Sat, 23 Feb 2008 00:00:00 GMT

Attn!!!!!!!!!!!!! Do not bye a VeiwSonic LCD monitor unless you have nothing but time on your hands. On 01/17/08 I found out what all of you already know. I have called every week to find out when my new monitor was being shipped so I can send them back the one I have. After 6 calls and many hours on the phone it arrived on 02/22/08 (mind you I was told it will ship in 3 days after my first call) not only was it a refurbished monitor it was all scratched up and needs to be returned. I giv... Read More »

odanak posted a review

Tue, 29 Jan 2008 00:00:00 GMT

On 19 November of 2007 I turned my monitor in for warranty repair, 11 Months after I had purchased it for my son for XMAS. I was told that after 10 business days to contact your support center in California, and a replacement monitor would be shipped to me if my monitor could not be repaired. Needless to say, I have now called you call center at least 8 times, and have still not been able to get confirmation of when I would receive a replacement monitor. Today (Jan 29) I was told that my cus... Read More »

Ed posted a review

Sat, 12 Jan 2008 00:00:00 GMT

I have had the same experience as Derek. I bought a monitor thru Tiger Direct as a x-mas present. When we realized the monitor had issues, I called customer service and after 40 minute wait, arranged to have an advance replacement sent. I was emailed an ARA (RMA) form, which I filled out and returned. I heard nothing in the next 3 weeks, even though I called several times, twice waiting on hold for 2 hours and still never talking to a live person, and sending 3 messages thru their website. ... Read More »

Derek posted a review

Fri, 11 Jan 2008 00:00:00 GMT

While I think that their products are great, their support system is nearly non-existent. I had trouble getting them to allow me to return a defective monitor. While I was assured that they would simply switch out the monitor, it has been a month since they received it and I still don't have a replacement. I have tried called (I gave up after being on hold for more than an hour), and emailing them from their support page. I still have not received a response. Regardless of how good their pro... Read More »

Elisa posted a review

Fri, 17 Aug 2007 00:00:00 GMT

Well, The only experience I have is with filing a rebate. I bought three Monitors and am really getting the run around on the rebate. Read More »