TrustLink News for Apex Digital, Inc.

John N. posted a review

Mon, 22 Apr 2013 00:00:00 GMT

I bought a 46 inch Apex TV that was on sale at Target. I bought this product without researching before hand. My TV broke in three weeks time something to do with dead pixels. I was playing a video game and all of a sudden there was a blue line down the screen. I should have known that you get what you pay for. I was lured into the thought that a TV that size at a cheap price would be a great buy. I was dead wrong in my thought process. The only thing that saved me was the fact that the TV... Read More »

jason t. posted a review

Sun, 02 Dec 2012 00:00:00 GMT

Have a 40 inch that went out after a year. Did some research on this company and they are financially back by the communist Chinese government. At least the other major players in the market are from non communist counties like japan and korea. This company could care less about you, or selling you a sub-standard product, they only want your money. Read More »

Peggy S. posted a review

Wed, 22 Aug 2012 00:00:00 GMT

IM SORRY FOR BEING SO BLUNT BUT COME ON PEOPLE WHY DO BUY CHEAP PRODUCTS!, YES I UNDERSTAND THAT THE PRICE FOR AN APEX TELEVISION SOUNDS BETTER THAT A SAMSUNG BUT YOU'LL NEVER HAVE TO WORRY ABOUT YOUR PRODUCT BRAKING! YOU KNOW WHAT THEY SAY IF YOU BUY SOMETHING CHEAP EXPECT TO BUY IT AGAIN AND ITS TRUE SO SAVE UP AND GET SOMETHING THATS WORTH PAYING EXTRA FOR!! Read More »

r w. posted a review

Thu, 15 Mar 2012 00:00:00 GMT

3 months after purchase of APEX TV LD3288 it quit working have been lied to ever since and no one has ever called me back or come to fix tv. KCPI claimed TMAX was going to fix it but TMAX says no kcpi is and back and forth for five months. APEX does nothing to help I am given false info and Phone numbers no one answers all Indian speaking with american names tv playing in background and rounds of applause like a telemarking boiler room. Read More »

Ron N. posted a review

Thu, 18 Aug 2011 00:00:00 GMT

This company does not live up to it's warranty obligations. Filing a complaint with the Federal Trade Commision. They don't even exist in Chino, CA. like they say they do and the phone number listed 1-909-230-4845 is disconnected. Every time I call the 1-888-824-4255 support I get some rep in India and have been waiting for 8 weeks to have my 46" flat screen TV fixed. Don't buy this piece of crap from Target or another store in America. It's garbage. Read More »

kate b. posted a review

Wed, 10 Aug 2011 00:00:00 GMT

If there was the option of NEGATIVE star rating, I would select it. I wish I had read the reviews before ever buying an Apex TV...the remote quit working, so I contacted the 866# on their VERY limited website and placed an order. Was told it would be 3 wks, was told I would receive an email with order confirmation, as well as one when the remote shipped. Didn't happen. I had to call this company people numerous times to check on the status of this order; only after threatening to cancel did t... Read More »

Barry V. posted a review

Fri, 08 Apr 2011 00:00:00 GMT

DO NOT PURCHASE PRODUCTS FROM THIS COMPANY !!! LD4688 lcd television purchased in Nov. 2010 failed in Dec. 2010 (one month exactly!) and it is now 8 April 2011 and nothing but false representation regarding warranty repair/service. Eighth time contacting the APEX warranty phone number today April 8, 2011 and was told by 'William' support for product had been transferred to KCPI (Kith Consumer Products Inc.) for support just 6 days ago (blatant lie as another reviewer had same experience after... Read More »

Brian M. posted a review

Wed, 06 Apr 2011 00:00:00 GMT

Terrible company to deal with on warranty issues. My LD4688 TV blew out after just 4 months. Apex passed us around and made empty promises about replacing it until they finally told us that another company is now handling their warranty issues, called KCPI. KCPI acquired Apex in August of 2010. Their information is: Kith Consumer Products Inc (KCPI) 21671 Gateway Center Dr., Suite 212 Diamond Bar, CA 91765 www.kcpi.com (redirects to apexdigital.com) My tv issues go unresolved by either Apex... Read More »

Jon W. posted a review

Tue, 05 Apr 2011 00:00:00 GMT

Got the LD4088 LCD TV for Christmas. After a couple months use it died on me (1/3rd of the pixels went bad). Called up their customer service and was told someone would call me in a week. They called me finally and asked me to send in 2 pictures. I emailed them the pictures and 2 days later get a generic email response that the pics were sent to the concerned dept and that they would contact me soon. 9 days later I still do not hear from them so I email them again asking for an update. 2 days... Read More »

Jason L. posted a review

Wed, 16 Mar 2011 00:00:00 GMT

I purchased a 46" APEX flat screen on Black Friday. The picture went out on 1/8/11. I called that day and was told I would be called by a technician within a week to schedule a repair. After two weeks of not hearing anything I called back and was told I would be contacted within a week. After a week and no phone call I called them back and was told that they were waiting on parts to come in before a technician would call me. After three weeks I called back and was told that the parts were in... Read More »

Melissa L. posted a review

Tue, 25 Jan 2011 00:00:00 GMT

DO NOT BUY FROM APEX DIGITAL! I cannot express this highly enough. I purchased the 46" Apex Digital flatscreen on Black Friday, we are now going on January 25th and I still cannot set up my TV. I reported the day I purchased the TV and went home to set it up that I was missing the remote, AC Cord, and base screws. I know I am not the only one, yet this company still have an A+ BBB rating. You must be able to purchase this rating for a fee to the BBB because I cannot understand how this compan... Read More »

mitch l. posted a review

Mon, 22 Nov 2010 00:00:00 GMT

WORST EVER... After 6 months of calling more than once a week I have received my TV damaged, with a broken base (missing screws, remote, manual, base cover... not even a power cable) I sent the TV in for a discoloration in the image and got it back with scratches, a non-responsive remote receptor, and channel buttons that do not function properly. Considering a lawsuit for negligence or perhaps something else. Let me know if you are interested. (Mitch.1208@yahoo.com) Product: 42" LCD TV (mo... Read More »

Rosemary B. posted a review

Tue, 14 Sep 2010 00:00:00 GMT

I also have bought the Apex DT250. Just past the one year warranty it would not turn on anymore. I did the steps in trouble shooting and still had no success. I called customer service, who told me to hold the power button for 25 seconds, which I did. The unit would still not turn on. I was than told, there was nothing they could do since it was over a year old and to go buy a new one. How does the BBB give this company an A+ rating with all these complaints. I would not have bought this bran... Read More »

Kathy V. posted a review

Wed, 08 Sep 2010 00:00:00 GMT

Since having to buy a digital converter, I've purchased three due to faulty merchandise. The last one I purchase in Nov. 2009. They just stop responding. I called Apex and was told there was a faulty part and I could send back the one less than a year old and they would fix it or replace it for $10 plus shipping. DT502 and DT250 have failed me. Anyone who has a complaint and can show proof of purchase should receive a full refund. That would be great customer service. Read More »

lanag l. posted a review

Fri, 03 Sep 2010 00:00:00 GMT

I purchased a DTV converter box in july 2009 and the box stopped working just befor the 1 year anniversary and "luckly" i was able to send it out and have cover the repairs under warranty plus a 10 dollar fee. Well, It's september now and i still have no converter box nor a legitmate answer from them. The repair was supposed to take 3 weeks. Everytime i call Apex, i get a different excuse on why thay haven't sent out the box. Their last BS excuse is that their warehouse is relocating and my b... Read More »

Joe G. posted a review

Sat, 03 Jul 2010 00:00:00 GMT

I bought a DT 250 Digital convertor box just about a year ago. The unit had problem after a month of use. I was dealing with the problems up to now. Now, the unit doesn't turn on any more. I call the APEX customer service in a hope that I can get help from them. The APEX customer service told me that I need to pay 30 dollars to get the unit fixed since it is over a one year. I told the customer service that the unit originally cost me 49 dollars. you want my to pay 30 dollars and pay for ship... Read More »

timothy v. posted a review

Mon, 14 Jun 2010 00:00:00 GMT

Quality is a word that is obviously foreign to this company. All they care about is the sale. Service after the sale is your problem. You can't buy repair parts because they don't sell any. Look at their website if you like. Call them if you want. No spare parts except for the remote control. Repair under warranty sure but after that, it just gets thrown away because it cannot be repaired -- no parts available from them even if they still make the gadget in question; tv, dvd player, etc. Read More »

Shelby H. posted a review

Wed, 17 Mar 2010 00:00:00 GMT

I purchased an APEX Digital Converter for my office in August of 2009. During the set up, we realized that there was something wrong with the converter box and contacted APEX's customer service. The determined that the remote control was defected and asked that I send the remote control to them, which I did. Since then, I have mane over 10 or 15 phone calls to their customer service department asking about the remote control and when it would be repaired and returned. Each call has resulted i... Read More »