TrustLink News for Boost Mobile, LLC.

MARY H. posted a review

Tue, 19 Jul 2011 00:00:00 GMT

I PURCHASED THE PHONE IN MAY AND NOW IN JULY I AM NO LONGER GETTING SERVICE. I BELIEVE THEY HAVE IT SO IF YOU USE YOUR PHONE A LOT THEY TURN OFF THE SERVICE IN YOUR HOME AND NEIGHBORHOOD. THE WORST SERVICE EVER. I GET THE RUN AROUND. I HAVE NOT HAD SERVICE OR SIGNAL FOR WELL OVER A WEEK. I HAVE MADE SEVERAL COMPLAINTS BUT STILL NO HELP. DO NOT GO WITH BOOST AT ALL. Read More »

fanny m. posted a review

Thu, 14 Jul 2011 00:00:00 GMT

I live in the most central part of Phoenix AZ and I could not speak on my phone while i was in my house, outside of my house and in my neighborhood! Customer Svc. said that I got great reception and told me they didn't understand what was going on, at least that's what I could make out since the reps are outsourced and many of them I couldn't understand. They were not helpful at all and simply didn't care. It was not my phone as it was new and worked fine else where. However, even when I was... Read More »

John G. posted a review

Fri, 24 Jun 2011 00:00:00 GMT

Please excuse my English. Worst company ever. I am customer since 06/03/2011, big mistake. They have false coverage map on line, they lie before you buy, You have to pay $53 for activation at your own risk, because if don't work, even they promise yes, they never return your money, I made complain from the first hour, and they told me a lot of lies for 3 weeks, "The phone is not the right one" (samsugn galaxy), "we have 9 broken antennas in your area", "is technical problem", and finally th... Read More »

David G. posted a review

Fri, 27 May 2011 00:00:00 GMT

Boost Mobile failed to provide the International Long distance services I subscribed to. For over 5 months they kept disconnecting my service, and when I told them I needed them to unlock my numbers (386-227-1101 and 386-227-3522), the portability agent not only was rude, but he also refused to tell me why my numbers were locked, and also refused to put his supervisor on the line. After my repeated requests for his supervisor, the agent hanged up. Because of having to obtain two new numbers... Read More »

Kevin S. posted a review

Tue, 24 May 2011 00:00:00 GMT

I have been conducting business with Boost Mobile for a little a year. Never really had a problem until recently. I have had terrible reception within the Norfolk, Va area for the past few months. I can not get a reception in my home and usually have to go outside in the middle of my street or around the block to make a call. And when I call Boost Mobile's customer care, there is difficulty understanding the rep. Boost Mobile's customer care is based in the country India and most of the reps... Read More »

douglas w. posted a review

Mon, 28 Mar 2011 00:00:00 GMT

How can this company have an A+ rating with the BBB with 844 complaints to date??? Considering there is no lower rating than 1/5 stars and this company has 1/5 stars I'll be brief. Deplorable customer service, lost texts, late text delivery ( a couple hours), very late text delivery (a couple days), and extremely late text message delivery (one was delivered 19 days after it was sent to me) are my main complaints about this "company." Rude CS reps, supervisors, and managers. 2 times a supe... Read More »

Jerome G. posted a review

Fri, 25 Mar 2011 00:00:00 GMT

I called Boost Mobile to complain about my services and while explaining to the supervisor that I didn't have money to be wasting in the company and he makes a statement that I only gave the company 150.00 and that there was plenty of customer that have paid way more than me. I thought to myself ok, did he just say that I'm not as important than the next customer. I felt disrespected in every way. I said enough is enough. A supervisor should not speak to customer that way. I then asked for co... Read More »

Adam F. posted a review

Sat, 05 Feb 2011 00:00:00 GMT

To anyone out there that thinks that the BOOST MOBILE monthly unlimited plan is a GREAT deal, well dont let them sucker you in, especially if you plan on buying one of the iDEN series phones, these phones are ran off of nextel network which is VERY unreliable and they always have outages and not to mention your text messages will take an hour to several hours sometimes to get to you, I write this review from personal experience, it took me over 12 hours to get messages sometimes. I was a suck... Read More »

mllanders. posted a review

Sat, 22 Jan 2011 00:00:00 GMT

Very poor customer service and rude employess. Not willing to help their customers. No one cares at this company. They never fullfil their promises they make. Read More »

Ann H. posted a review

Tue, 11 Jan 2011 00:00:00 GMT

THE BUSINESS: I feel completely mistreated by Boost Mobile. I purchased a sanyo Incognito for my daughter for christmas and was advised by the rep to get insurance in case the device is lost or stolen. I was excited about that because the phone was expensive for my pockets $100.00. I put the insurance on the phone and felt good that I can get it replaced if something happened. Well, my daughter lost the phone 3days later so I immediately called boost and was told by the rep that the line is s... Read More »

Dionne L. posted a review

Wed, 22 Dec 2010 00:00:00 GMT

I wish that I had read these posts before I did business with Boost. Then I would have $411 more bucks in my pocket and fewer grey hairs. My husband and I went to BestBuy and purchased 3 Boost Mobile phones for Christmas presents ($75x3) and paid the 1st month's fee at the same time, in-store,($50x3) at a total cost of over $411.00 USD after taxes, fees, etc. We brought them home and noticed that the internet did not work on any of the phones, even though we paid, in full, for the free talk,... Read More »

Carly M. posted a review

Fri, 03 Dec 2010 00:00:00 GMT

I called boost mobile about a month ago inquiring about their $5 add on for international calling. My boyfriend wasn't sure if his mothers phone in Mexico was a cell or a house phone so, I called boost mobile to see if they could search if that number was included in that deal. I gave her the city state, and the number in Mexico and I was told YES it was included. I double check with her and thanked her for her assistance. Then, I went to my local Best buy to purchase a phone. I got it all se... Read More »

Ben E. posted a review

Thu, 11 Nov 2010 00:00:00 GMT

All the complaints in the reviews I have read are all the same as mine. for the rare few who had good reviews they all seem to be in the honey moon stage we all were when we first got boost mobile.... you know the savings from unlimited texts and calls and web from $50 - $60. But Once there is a problem with your phone or service you are doomed. The customer service personnel they hire are young teenagers who barely know how to take care of themselves let alone a customer's complaints. Once t... Read More »

Drew D. posted a review

Thu, 14 Oct 2010 00:00:00 GMT

As a hard working American, I feel the treatment I have received from this company was far less than acceptable, they were rude, Obnoxious and pushy. I lost well over $300 with this company, and that is NOT the service cost included. I am building a case against the company, it may take a while, but the email address to send your detailed testimony to is below, I will review the claims and add them to a pool to be submitted to the proper authorities, I will be personally attaching myself to... Read More »

Brenda D. posted a review

Mon, 27 Sep 2010 00:00:00 GMT

I give them a one star because that's the lowest option on here. I left Sprint after 8 years and went with Boost. BAD BAD MISTAKE! Had Boost activate a phone in June 2010 and it stopped working in September 5, 2010. They tried to troubleshoot it but in the process they'd hang up on me, transfer me to departments that could not help, refused my requests to speak with a supervisor, refused my requests to speak with a SME or put me on hold for extremely long periods of time in hopes that I would... Read More »

Raquel C. posted a review

Thu, 15 Jul 2010 00:00:00 GMT

Edit: I have no idea why this is showing as a wall of text and not separate paragraphs. First of all, let me say that my complaint about Boost Mobile's customer service isn't about the people, exactly. MOST of the people I've spoken to on the phone have honestly done their best to help me, and having worked customer service, I know that there is only so much they can do. That being said, Boost Mobile's Customer Care is the most HORRIBLE customer service I've ever dealt with. I know that... Read More »

Nikki H. posted a review

Tue, 25 May 2010 00:00:00 GMT

Absolutely a NO-NO!!!!!! The horrible customer service you receive from Boost far outweighs the few good things they have going for them. The reps have no clue what they are talking about. You can tell they are trying to read from a script. I have heard nothing but complaints and should have listened. From reps to supervisors to managers...it doesn't make a difference. They are all rude. I sometimes even wonder if there is really such thing. Maybe that's why all the corporate numbers have bee... Read More »

A D. posted a review

Sat, 15 May 2010 00:00:00 GMT

Horrible choice!!! I have been with AT&T since 2005 and wanted to save money so I switched over to Boost- mistake. According to the coverage map my street was in the "good" reception zone. Well I literally had to stand on the street to get a signal. The Boost rep that helped me activate the cell service told me to give it 72 hours in order to get a signal linkage ??? When I called to get a refund for the $50 minute plan that I purchased online, I was told that I could not get a refund; eve... Read More »

Kimberly G. posted a review

Mon, 26 Apr 2010 00:00:00 GMT

I was with AT&T for several years before the customer service and extra fees just killed me – I decided to shop around. I took my mom and brother’s advice and gave Boost a try – and I’m so happy I did. The service has been great so far. I love not having to worry about a contract and their $50 unlimited plan is a real money saver over my $110+ previous bills – no worry about overage fees from texting anymore. The phone selection is much better than I expected and still pretty affordable... Read More »

S. W. posted a review

Tue, 13 Apr 2010 00:00:00 GMT

I purchased a (brand-new) $300 Motorola phone from Boost, and paid a 53.00 service fee.The only catch is that the phone doesn't work, and the store won't take it back.When I call customer service, they tell me to go into the store...and vice-versa - no-one appears willing to accept responsibility, or to help. I would avoid this company - as they do not seem to care about customer service or satisfaction.On the upside, prior to purchasing this phone, I was a happy Boost customer for two years... Read More »

H. H. posted a review

Fri, 19 Mar 2010 00:00:00 GMT

I have requested a receipt for my last payment for business purposes and after being switched to different departments (after I dealt with their confusing menu's), I finally asked for a supervisor. He told me that they don't give receipts, which I am legally entitled to. I have never heard of such a thing. I am seriously considering switching to another company. Read More »

Mark B. posted a review

Mon, 08 Mar 2010 00:00:00 GMT

Avoid them. Period. There is so much they do not tell you in their documentation on how they actually operate and collect fees. They claim you can set-up an automated replenishment but that only applies to usage as they take ALL of the funds in the account every 90 days, regardless of how much is there. Also one must manually replenish every 90 days even if an automated replenishment is set up. If you do not know this and do not use the phone much, it deactivates and you lose the number and g... Read More »

john s. posted a review

Thu, 04 Mar 2010 00:00:00 GMT

I have used boost mobile for a few years now. I've always had problems putting money on the accounts And with bad service. Customer service is a joke to this company. They do not care about anything but profit, even if They must defraud their customers to make their profit. Recently I put $20 on a phone, then $50 , followed by activating boost monthly unlimited. For some odd reason, They canceled my unlimited And preceded to charge me for what's supposed to be unlimited. And They did not even... Read More »

Stephen N. posted a review

Fri, 12 Feb 2010 00:00:00 GMT

I was a faithful customer of BoostMobile for 2 years. In October 2009, I switched to a less expensive cell phone provider. I have a small balance of $4.74 left due to overpayment of my account. I called Boost Customer Service on 2/12/2010, I was told that this is a prepaid service where the terms and conditions state that money added to an account cannot be refunded. Customer Service Stated that if I were to cancel my account I would lose all funds and my phone number. I was on the phone with... Read More »

Aaron P. posted a review

Tue, 29 Dec 2009 00:00:00 GMT

As of today 12/30/2009 Boost Mobile has two separate sections to it. CDMA and iden. Which i have had both services. I got Boost Mobile service because it's the cheapest service out there. at the time i got them, for both services. From my own experiences with Boost Mobile i've experienced the complete range of issues. With iden it was problem after problem. And customer services continued to tell me to do a master reset on the phones. They claim its a master fix basically. The iden network ne... Read More »

Michael B. posted a review

Thu, 26 Nov 2009 00:00:00 GMT

Boost Does NOT care about the customers. I have had them for 3 years now and will be switching. My web based features stopped working about 1 year into my first phone. I was told it was a national outage. So I bought a new phone and somehow the web based features worked in this new phone. I went to re activate my old phone and somehow it didn't work. They cut off service to the older model to make me buy a new one. I had this phone for about 4 months then upgraded to the new clutch. I was com... Read More »

JOSE C. posted a review

Mon, 05 Oct 2009 00:00:00 GMT

If you want to use your cell phone for everything except making calls, sending and receiving messages then Boost Mobile is for you. I have two boost mobile accounts that I use for work. If you actually have bars and are lucky to receive a call you will experience the terrible call quality. The phone drops all calls specially when you call customer service to try to resolve the problem. Text messaging requires an act of god for the service to work properly. I can send a text message and it wil... Read More »

Ali Q. posted a review

Fri, 07 Aug 2009 00:00:00 GMT

Worst Company Ever.. Fraudulent Activities not prevented. No History maintained . Customer cannot gain access to their account. Customer service cannot access the account and no way around it. Customer cannot verify her account if pin changed as a fraud. Read More »

Tessa D. posted a review

Sat, 01 Aug 2009 00:00:00 GMT

BOOST IS THE MOST HORRIBLE PHONE COMPANY EVER INVENTED!!!! THEY HAVE HORRIBLE SERVICE AND HORRIBLE CUSTOMER SERVICE: I am at my wits end with your service. I have had nothing but problems with your service since I enrolled. I do not get my phone calls or text messages until hours later. I have called numerous times to get this issue addressed and to no availe I still have horrible service. To top that off, every customer service rep that I have spoken to does not know their job, they are V... Read More »

Mike T. posted a review

Thu, 11 Jun 2009 00:00:00 GMT

I bought a i425 boost phone back in march of 2008, not only did it say it had coverage in my area but all the walmarts, ezmarts, and other store in a 12 mile radius sell the phones and cards. when I activated the phone I soon found out that the area for which I live in is a dead zone so I called them, I got several different answers to the coverage until finally someone told me that they don't but they would be getting it here soon. Now here over a year later I still didn't have service so I... Read More »

alan g. posted a review

Wed, 06 May 2009 00:00:00 GMT

i called boost customer service before purchasing the phone and I was told that I would have service in my area, Then I double checked on the internet, Also showed coverage in my area. So I bought a 50.00 phone and payed 50.00 to activate...................NO SERVICE, i CALLED THEM AGAIN AND NOW SUDDENLY THEY DECIDE TO TELL ME THERE IS NO SERVICE IN THIS AREA.............................................BUYER BEWARE Read More »

Darren R. posted a review

Wed, 24 Dec 2008 00:00:00 GMT

Calling customer care is always a hassle. Sprint used to have the best customer care. Now linked with Nextel, it is terrible. This is the most recent problem I have been having as I explained to Boost Mobile themselves, via email: I am extremely irate with this company. I have been seeking unlimited text & web on my phone since nearly a month ago and it was added as a future add-on. On Sunday, December 21, 2008, I requested my cell phone number changed. This ultimately caused the whole dilem... Read More »

hateboostmobile posted a review

Wed, 26 Mar 2008 00:00:00 GMT

they are horrible. When I called, I was quickly sold to purhcase phone and service. First off, the phone advertised is NOT the phone I received.It was smiliar, but did NOT include the MP3 player as advertised.I called-everyone assured me there IS an mp3 player built in(there is NOT.4 different reps gave me 4 different answers.I got transferred and "hung up" on 4 times.In the end, I was told I need to BUY a "sid card" for addtional amount.right.Next up-I signed up for UNLIMITED EVERYTHING-and... Read More »

Desirable04 posted a review

Tue, 28 Aug 2007 00:00:00 GMT

Very poor customer service. This company has a "BoostVisaCard". They will allow anyone that has your account information, stolen, charge to your card. They actually protect the merchand, not their own customers. A merchand I had never heard of charge my account, I was told by Elaine E (Supervisor) operator# 0016, that I was to verify the transaction with the merchand. Even though I did not authorize this charge, they would not adjust the charge unless the merchand cancelled the transaction. I... Read More »