TrustLink News for Square Enix, Inc

John E. posted a review

Mon, 10 Oct 2011 00:00:00 GMT

I had another issue with billing with this company. After the tsunami, there was a big issue with customer account cancellations by mistake and billing errors. Then, I reactivated my account on June 30th hoping for a month's access. What I got was 1 night's access. They bill an entire month if you reactivate in that month on any date, even the last night. So I paid 12.95 for 1 night's access. Then, they "claim" I was granted the month of July 2011 when I was not allowed to log in at all in Ju... Read More »

Andrew N. posted a review

Tue, 24 May 2011 00:00:00 GMT

SE in the past had always been a great game developer in my eyes until I actually tried calling their customer support on an issue of a banned FFXI account. The only information I was given was that the account had been banned for "Irregular Activity" and that there was little else I could but send a letter and pray. If you Google around you will find this story is all too common and I find it worrying that SE is so comfortable is exercising their terms of use on players to say they can termi... Read More »

Jess A. posted a review

Sat, 14 May 2011 00:00:00 GMT

I've been hung up by an SE customer service agents twice, and ushered off by in game / forum representatives to other reps that refuse to help in both FFXI as well as FFXIV. For example... A few days ago I contacted the SE US customer support about my Certificate of Passage. I followed the directions on the website and submitted a ticket via their online chat support. I also called in to make sure everything had went through and found out my account wasn't verified through the chat submitte... Read More »

Matt B. posted a review

Tue, 26 Apr 2011 00:00:00 GMT

Like many have said, Square Enix has aweful customer service when it comes to any personal mediums. Calling will get you nearly no result what so ever. After a month of trying to change payment information online (recieving an error that the server is busy.) with multiple credit/debit cards, I tried to contact a customer service representative to change the payment information to a new card. I was told that either the server was busy and to keep trying, or to check with my credit card company... Read More »

Mario R. posted a review

Fri, 03 Sep 2010 00:00:00 GMT

After spending 30 minutes waiting to speak with a customer representative about not being able to update my payment information, which I consider an excessive amount of time to wait to speak with someone on the phone, he was unable to assist me. He said that I needed to resolve the issue with my credit card company and that there was nothing he could do. I informed him that I had just done that right before contacting Square Enix, but he insisted that it was the credit card company's fault. H... Read More »

Tom R. posted a review

Fri, 28 May 2010 00:00:00 GMT

Square Enix is the worse company I have had to deal with in the arena of customer service. They are rude on the phone and written letters are impersonal and do not address the concern. They are only committed to making money and could care less about the consumer. Read More »

lanie g. posted a review

Thu, 15 Apr 2010 00:00:00 GMT

Square Enix, Inc The worst customer server and most rude people I have ever had to deal with, I got married in December and decided to take a little break from their mmo FFXI, When I got back I was LM~17 I called the customer service multiple times, I have talked on their chat I get no where, I was just told "Rmt activities" in the end, nobody can explain to me what it is as my account is confidential? I was banned for absolutely no reason at all, I mean ok their agreement says they can ban... Read More »

John S. posted a review

Mon, 08 Mar 2010 00:00:00 GMT

Slow customer service. They made an unauthorized charge to my bank account. I am currently on the phone trying to inform them of the charge. This is my third time calling and I yet to get anybody. I have waited 40+ each time waiting for someone to answer. Read More »

Manuel S. posted a review

Mon, 01 Feb 2010 00:00:00 GMT

I was soloing on blu/bst in crawlers nest when all of the sudden i got an error. I went to relog in and i had LM-17 banned slapped on me. I was banned for no reason. I have been playing ffxi online since 2002. My character stats are viewable here http://www.ffxiah.com/player.php?id=1986 I have put a lot of years into this game and paid about $1500.00 in monthly fees and installing/buying the game & expansions over the course of 8 years. They took my money and banned my account. I have contact... Read More »

james c. posted a review

Thu, 14 Jan 2010 00:00:00 GMT

Contrary to what the poster below believes, Assuming he has never had to deal with the horrid that is Square-Enix's Customer Service. Much like Ted's review, my account had been banned for a charge back issued on the credit card my account was linked to without my notice by my ex girlfriend whom forgot all about it being used for my account. Received a email from SE in which explained what occurred and their reasons for the actions that were taken, called their Customer Service 858 number, f... Read More »

Ted M. posted a review

Tue, 14 Apr 2009 00:00:00 GMT

Square-Enix makes some of the best story based RPGs on the market. However, their customer support is the worst I've ever had to deal with. Recently (Feb, 2009) I had a billing issue (double billed for monthly services), and I called their support number, tried to have it removed and the first tier support refused to do anything but read a script to me. Which was funny when I'd ask questions about billing procedures that the script did not cover. I asked to be transfered to a supervisor. Fi... Read More »